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742 Reviews of Hodges Mazda - Service Center
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November 12, 2019
Terrible customer service in the service department. Brought my Mazda CX-9 in on the 1st to have my heat shield replaced over the drive shaft. The only thing this service department got right from this w Brought my Mazda CX-9 in on the 1st to have my heat shield replaced over the drive shaft. The only thing this service department got right from this whole situation was putting me in a loaner car which I am very grateful for. The major problem I have with this service department was there inability to finish the maintenance on the three different dates they promised me it would be finished. When they ordered the replacement part they told me it would be in that following Tuesday and my car would be finished then. I called them that Tuesday and the Adrianna who I dropped my car off with was not working and no one there knew anything about my vehicle and their attitude seemed like they could care less. Later that day the service manager called and offered an apology because the part they ordered was delayed because they didn't know where the part was coming from which I found baffling seeing as how that should have been something they knew. This delayed my car being delivered on Tuesday as promised and when I asked for a new date he did not know. That Thursday Adrianna (the service rep) texted me to tell me the part was in and when I asked for a completion time she told me the tech has to order even more parts to finish my car and it would be done tomorrow afternoon. This whole ordeal has been frustrating which made all of the little things that happened even more frustrating. Some of those things being the lack of professionalism from the service rep in her communication with me about my vehicle, the lack of complimentary wash which they supposedly provide to every customer, and their apparent unwillingness to make-up for the customer service short falls. I will NEVER do business with this dealership because of it and I would encourage anyone reading this not to do business with them either or at least the service department. More
by Zlalcairo
Employees Worked With
Adrianna
September 14, 2019
Great Service Department I would like to pass my sincere appreciation to Hodges Mazda and to their service department. I have a 2015 Mazda 6 whose wheels were becoming extre I would like to pass my sincere appreciation to Hodges Mazda and to their service department. I have a 2015 Mazda 6 whose wheels were becoming extremely discolored with the chrome coating peeling off. It looked bad. Bryan Hagan took it upon himself to work with Mazda corporation to provide an extended warranttee offer that resulted in Mazda stripping and applying a new powder coating to the wheels. Another Service manager stated (wish I could remember his name) I could change the color from chrome to either gloss black or gray. His suggestion was to go with the gloss black that I went with. Outstanding option and decision. The wheels look great and the car looks even sportier than ever. I was offered a loaner car to boot during the processing. Great service that I really appreciate that in all honesty goes beyond 5 stars. I could not have asked for anything better. More
by Neil W.
Employees Worked With
Bryan Hagan, another service manager that I did not catch his name
June 14, 2019
STAY AWAY!!! Less than 3 months ago, I went to this shop and had a full diagnostic because my car was leaking oil. I was told I needed to replace the oil cooling u Less than 3 months ago, I went to this shop and had a full diagnostic because my car was leaking oil. I was told I needed to replace the oil cooling unit and gasket, $751.70 total. Now, less than 3 months later my car continues to leak oil. I take it back to Hodges Mazda, and now I am being told that I need a complete engine reseal, a complete turbo replacement, power steering pump & line replacement - $5,193 before labor & tax. I was not told any of this 3 months ago when I had a full diagnostic on the car. A 9 year old CX-7 with LESS THAN 100k miles should not need this amount of work! Stay away from this dealer as they will fix parts that do not need fixing and try to rob you blind. More
by Sosan_
Employees Worked With
Joe - Service Manager
August 22, 2018
Periodic 5K Oil change/Tire Rotation Service As usual, the customer service was top drawer! The employees are always personable, friendly, and focusing on me, the customer. Always a pleasure de As usual, the customer service was top drawer! The employees are always personable, friendly, and focusing on me, the customer. Always a pleasure dealing with everyone at Mazda at the Avenues, be new cars, or service dept., I've been to many other dealerships in Jax southside, and this one is definitely at the top of the list. This is the second Mazda mid-size SUV I've purchased from them and in future, won't buy from anyone else. Highly recommend them to any and all!!! More
by MaryK
Employees Worked With
D.J. Taylor
August 08, 2018
Great Service Hodges MAZDA makes it easy to schedule service appointments via internet or phone. Their use of friendly service reminders make maintaining my vehicle Hodges MAZDA makes it easy to schedule service appointments via internet or phone. Their use of friendly service reminders make maintaining my vehicle easy. They are able to accommodate my schedule and deliver on time always treating me as a valued customer. More
by Ed
Employees Worked With
Lelanie , Mark Flores
July 18, 2018
Electrical system charging problem They immediately zeroed in on the problem, reviewed the solution and cost with me, provided a loaner Miata, called me the next day for pick-up, and I They immediately zeroed in on the problem, reviewed the solution and cost with me, provided a loaner Miata, called me the next day for pick-up, and I was on my way!!! THANKS! More
by Professor
Employees Worked With
Rodney Cunanan
July 09, 2018
Superb service department ! I was traveling to Jacksonville on business when my car took a turn for the worst and started making terrible sounds. I called another Mazda dealersh I was traveling to Jacksonville on business when my car took a turn for the worst and started making terrible sounds. I called another Mazda dealership at 4 o’clock on Friday afternoon and they did not seem interested at all in helping me. I then called Hodges Mazda service department and was greeted by friendly employee and told to come on in & that they would take of me. I prayed for that long 30 minute drive to get there safely and when I walked in and heard the Christian music and met DeJoun, I knew I was in the right place. He was caring, sweet and eager to get my car fixed for me. Jesus, a mechanic god, explained exactly what had happened to my car and work diligently to get it fixed so I would not be stranded. Kudos to these two great guys for helping out a lady traveling by herself that wasn’t familiar with the area. When I get ready to buy my next Mazda, I’m seriously thinking of driving from South Carolina back to Jacksonville due to the wonderful experience I had at this dealership! More
by Steph1
Employees Worked With
Jesus, DeJoun
June 19, 2018
Amazing service. Amazing people. I’m amazed beyond words for the kindness and great service that Rodney my service advisor has been providing me since I started servicing my car at Ma I’m amazed beyond words for the kindness and great service that Rodney my service advisor has been providing me since I started servicing my car at Mazda Hodges by the avenues in Jacksonville . Today he went above and beyond to ensure I was taken care of as a valued costumer. Thank you Rodney and all Mazda staff that fixed my car today and treaded me like family. More
by Mazda spence
Employees Worked With
Leilani, Jordin, Mike who worked on the sun roof and his partner.
June 09, 2018
Outstanding service, without a catch! Brought my car in for a service recall, which I purchased previously at a dealer out of town. Eric Singer from sales greeted me and walked me through Brought my car in for a service recall, which I purchased previously at a dealer out of town. Eric Singer from sales greeted me and walked me through the process of getting registered. Leilani at service got all my paperwork set up. Without even expecting service the same day, they had me in a loaner and told me the car would be ready in a few hours. Within 2 hours I got a phone call that it was ready and had a courtesy wash done as well, they under promised and over delivered. When I got back to pick up my car, Leilani had left but kept everything ready for me to check out quickly. Eric greeted me again before leaving and asked me of everything with the car was done well. Eventhough I didn't buy a car, Eric wanted to make sure that I was happy and would come back again for any needs. The staff truly went above and beyond, when I didn't even expect to be seen the same day. My family will keep coming back as loyal customers, just for the great service from the staff. Thank you Eric, Leilani, and the rest of the staff for amazing service! More
by Mauro_Penguin
Employees Worked With
Leilani Yuque, Eric Singer
June 05, 2018
Wheel bearings replaced We were visiting Florida from Ontario and my husband heard a funny sound. We knew no one in St.Augustine so we phoned Hodges Mazda in Jacksonville. We were visiting Florida from Ontario and my husband heard a funny sound. We knew no one in St.Augustine so we phoned Hodges Mazda in Jacksonville. They diagnosed the problem and said the wheel bearing needed to be replaced . They said they had to order the parts but they expected them the next day. I was ready to rent a car but the dealership provide a very nice Mazda for our use. The front desk people were helpful, knowledgeable and kept us informed. Overall a pleasant experience for an unpleasant situation. More
by Linda and Kirk
Employees Worked With
I can’t remember, Isaac Coleman
