Hodges Mazda - Service Center

I had to take my car in for a diagnostic test due to engine light on. I had a difficult time booking an appointment in Orlando so I drove up to Jacksonville for this dealership. They scheduled me in sam engine light on. I had a difficult time booking an appointment in Orlando so I drove up to Jacksonville for this dealership. They scheduled me in same week. I have been blown away by the service and availability and communication. It has been such a relief and no one could come close to their speed and availability. Thank you again to Camile in service. She was so accommodating and fast at communicating with me in text. She welcomed me with a smile with Rodney service manager as I was stepping out of my car too. The prices were awesome on the quote. I really liked the video inspection as well. Overall I feel like a valued customer receiving vip service and treatment. I dropped my car off at my appointment time of 730 am and my car was diagnosed, fixed and washed and ready to pick up my 11am, under 4 hours. Everyone including this dealership as so busy, but they are great with working on time and schedule! It’s worth the 2.5 hour drive! Also in checking out I had great service with Ali and she helped me with information in future services with zero finance options so I can come back to do my breaks. More

Absolutely never again! I'll start by saying that I'm comfortable with the quality of the repairs and the friendliness of the service advisor, but that's where the good news ends. I recently brought m comfortable with the quality of the repairs and the friendliness of the service advisor, but that's where the good news ends. I recently brought my car here for an engine replacement. Once the new engine was in and everything was back together, they said they found a leak from the PTU and wanted me to pay to drop the subframe again even though I had already paid for this once as part of the engine replacement. This is a leak that should have been identified prior to disassembling everything. Also, when I was quoted totals for the repairs, they did not include the tax so that was approximately $450 that was additional and unexpected. They also charge a diagnostic fee in addition to the repair where most shops normally apply that to the cost of the repair if you choose to follow through with them. Even so, I wouldn't have been as upset about the fee if they had actually done a thorough diagnosis. They literally charged $135 to add oil and tell me the noise didn't go away. What an absolute joke. Lastly, while the service advisor was friendly and mostly responsive, he was unable to communicate the issues clearly to me so I had to speak to a tech and the shop foreman to get information about the issues and the repair. I'll never return here and I'll be sure to steer everyone away as well. More