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Hodges Mazda - Service Center

Jacksonville, FL

4.6
662 Reviews

662 Reviews of Hodges Mazda - Service Center

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March 03, 2016

oil change and had new key made took way to long over 2 hrs had oil change and had new key made took way to long over 2 hrs. was told it would take 1 hour. This is why I don't usually get my oil change at the More

by drs691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torben Reichhardt, Jarred Thompson
Mar 17, 2016 -

Hodges Mazda responded

We appreciate the feedback, and I sincerely apologize for the delay in the repair time. I hope we can earn your trust to get another try to impress you. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

January 31, 2016

Excellent service We came in with a warranty issue and the service team quickly handled the entire process with ordering us parts that were needed and scheduling a time More

by ronnuke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West
Feb 01, 2016 -

Hodges Mazda responded

Thank you very much for taking the time to return the survey, it means a lot to us. Your continued satisfaction is always our goal, and we appreciate every chance we have to make sure your ownership experience exceed your expectations. We look forward to seeing you on your next service visit. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

January 23, 2016

Simple and easy I had a great experience at Duval Mazda. I needed an oil change and was able to come in, make an appointment for that same day, drop off my car, and p More

by Wallygirl10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Thompson
Jan 26, 2016 -

Hodges Mazda responded

Thank you very much for your response, we love to hear from our customer's. We appreciate the opportunity to assist you with your vehicle needs. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

January 22, 2016

Excellent as always Had my car in for 40,000 oil change and check-up. I brought activities to help me pass the time, so it seemed as if no time at all had passed when my More

by pearlie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West, Jarred Thompson
Jan 26, 2016 -

Hodges Mazda responded

Thank you very much for letting us know about your experience. We appreciate the opportunity to assist you, and look forward to assist you in the future. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

December 30, 2015

Great service department. Always professional and courteous Sandy got me in and out in the same day. She also did a great job communicating the services that were needed. Great Servcie Department. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West
Dec 30, 2015 -

Hodges Mazda responded

Thank you very much for taking the time to return the survey, it means a lot to us. Your continued satisfaction is always our goal, and we appreciate every chance we have to make sure your ownership experience exceed your expectations. We look forward to seeing you on your next service visit. Have a safe and happy new year. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

December 12, 2015

Great service Service department is the absolute best, they are very attentive and is doing what is best for the customer. The facility is extremely nice, and the More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West, Manny Tolentino, Alex Williams
Dec 12, 2015 -

Hodges Mazda responded

Thank you very much, we appreciate the feed back. Have a wonderful holiday.

November 15, 2015

5K mi Service Went in for 5k oil change, tire rotation and battery replacement. Jared was extremely helpful in expediting the work, even found my lost cellphone fo More

by Macasii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Thompson, Service Advisor, Anthony Oliver, Wesley Qualls
Nov 18, 2015 -

Hodges Mazda responded

Thank you very much for taking the time to return the survey, we really appreciate it. We look forward to assist you in the future, with all your vehicle needs. Sincerely Torben Reichhardt VP of fixed operation. Duval Mazda

November 13, 2015

Consistently solid service from Duval Mazda I continue to be pleased with the Duval Mazda service center . I have been going to the service center for years and am always in good hands with Tor More

by ckt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Thompson, Torben Reichhardt, Sandy West
Nov 13, 2015 -

Hodges Mazda responded

Thank you very much for the kind words, we appreciate your business, and look forward to assist you in the future. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

October 26, 2015

great experience!!! way better than rip off TOM BUSH THIS DEALERSHIP UNDERSTANDS WHAT CUSTOMER SERVICE IS.............Why go anywhere else in the 904?....My wife and I will not take our Mazda to the croo More

by Firstrotary84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mathews , Torben Reichhardt, Sandy West
Nov 02, 2015 -

Hodges Mazda responded

We appreciate your loyalty and recommendation. Please let us know when we may be of service to you again.

October 04, 2015

Professional and friendly Staff is always very professional, friendly, and courteous. They answer all your questions and are extremely helpful. I would highly recommend them More

by youtoo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torben Reichhardt, Sandy West, Torben Reichhardt, Sandy West
Oct 05, 2015 -

Hodges Mazda responded

Duval Mazda is honored to be your service facility, and look forward to assist you in the future. Sincerely Torben Reichhardt VP of fixed operation. Duval Mazda

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