Hodges Mazda - Service Center

ALWAYS SATISFIED !!!!! i live 35 miles south of Hodges Mazda. could go anywhere for most common service. as long as Torben and Sandy W. is there i will go no where else f i live 35 miles south of Hodges Mazda. could go anywhere for most common service. as long as Torben and Sandy W. is there i will go no where else for service !!!! More

Great sales Poor service I have purchased 2 new Mazda's from the former Duval Now Hodges Mazda at the Avenues. LOVED the sales experience both times and would highly recomme I have purchased 2 new Mazda's from the former Duval Now Hodges Mazda at the Avenues. LOVED the sales experience both times and would highly recommend buying a car there. However I hate having to take my cars back for service. I will literally take them anywhere else but when it is a Mazda specific issue I have no choice. My Mazda 3 hit a small branch in the road and it pulled off the wheel speed sensor wire. I replaced the wire and sensor just to be safe. Sadly I can not reset the ABS light with my home computer so I made an appointment to have Hodges Mazda turn it off. Even with an appointment they could not get to it till the next day then they said I needed parts (new sensor) and it would be in the next day and it would be $111. Next wrong part it will be ready in 3 days and it would be $153. Finally 6 days after my appointment to reset a light I picked it up and it was $278. For kicks I put my "defective" sensor on the other side and guess what NO LIGHT. So they took of my 2 day old part and kept my car for 6 days and charged me $278 for what should have been hooking up a PC and removing the code I could not. I also chuckle when they mark my Air Filter as "Requiring Further Attention". Sad as my daughter would then do as recommended yet the air filter is a washable one that was washed 1624 miles ago. Sad the breaks are also showing as 20%-50% each yet they are less than 3 months old. My problem is that but for me knowing they are new my daughter would think she needs a break job. 3 of 4 trips to Hodges Mazda service center have gone like this. I would so encourage anyone to BUY a car her but NEVER take it in for service. More

Exceeded Expection The upfront service estimate leaves very little surprises. The service desk contact stays with you during your entire service experience. You are in The upfront service estimate leaves very little surprises. The service desk contact stays with you during your entire service experience. You are informed in detail as to exactly where your vehicle currently is during the repair and whether there will be any parts delays. I am grateful to Alexa for her prompt communication. My technician (Zachary) was also very involved with the repair process and effectively communicated any serious safety issues that could impact future use. Torbin has been, and continues to lead this "stellar" service team as the Service Manager. I have owned my Mazda6 for over 12 years and it continues to run perfectly given the scheduled maintenance. This dealership continues to excel in all areas!!!! More

As promised! We really appreciate great service and Torben and his staff provided it. We scheduled an appt for an oil change but decided to get the tires rotated t We really appreciate great service and Torben and his staff provided it. We scheduled an appt for an oil change but decided to get the tires rotated too. They accepted the extra work even though they were really busy at the time (saturday). Excellent! More

Excellent and Friendly Service Friendly and quick service. Sandy listened and listed the items that I went to have checked. The services was excellent. Purchased the car there, t Friendly and quick service. Sandy listened and listed the items that I went to have checked. The services was excellent. Purchased the car there, there is no other place I would rather take my car to be serviced. More

Recommended unnecessary service Brought my Mazda 3 in for oil change. Sandy called to recommend, in addition to the oil change, 2 new tires (despite tires being rated as 'green' at Brought my Mazda 3 in for oil change. Sandy called to recommend, in addition to the oil change, 2 new tires (despite tires being rated as 'green' at their last inspection), replacing all spark plugs (checking my records showed that all 4 spark plugs had already been replaced at the very previous visit 6 months ago), 'optimizer throttle body service' (no mention of this in the factory service schedule - engine was running fine, seems unnecessary). Total cost including wheel alignment and shop supplies was over $900. Thankfully I was able to have the spark plug charge removed - however very disappointed that they didn't even bother to check records from my last service. Would not recommend servicing your car here unless you have money to burn. More