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651 Reviews of Hodges Mazda - Service Center
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September 24, 2023
Mazda Hodges always does a phenomenal job and their customer service and awareness are unmatched. I love getting my oil change here and I can always expect a 5/5 experience. customer service and awareness are unmatched. I love getting my oil change here and I can always expect a 5/5 experience. More
by MELL.SOEHONO
Verified CustomerEmployees Worked With
Drew
September 23, 2023
The oil change was fantastic. However I have been having my check engine light coming on and they can’t seem to fix it. However I have been having my check engine light coming on and they can’t seem to fix it. More
by SERAPH7179
Employees Worked With
September 23, 2023
Everything was great. I was in for a recall and the service was completed. I ordered parts and another service for installation on 09-28 I was in for a recall and the service was completed. I ordered parts and another service for installation on 09-28 More
by JANEGCOBB
Employees Worked With
September 21, 2023
Very helpful and professional every time I have to go there for service and other stuff there for service and other stuff More
by Nacho45
Employees Worked With
September 21, 2023
Everyone was great I don’t like that you are insisting that I do this that I do this More
by JUDYMEASOR
September 17, 2023
Corey is great. I was in and out of the dealership in to time. Great dealership. I was in and out of the dealership in to time. Great dealership. More
by TRAYCTESH
Employees Worked With
December 10, 2021
I had to take my car in for a diagnostic test due to engine light on. I had a difficult time booking an appointment in Orlando so I drove up to Jacksonville for this dealership. They scheduled me in sam engine light on. I had a difficult time booking an appointment in Orlando so I drove up to Jacksonville for this dealership. They scheduled me in same week. I have been blown away by the service and availability and communication. It has been such a relief and no one could come close to their speed and availability. Thank you again to Camile in service. She was so accommodating and fast at communicating with me in text. She welcomed me with a smile with Rodney service manager as I was stepping out of my car too. The prices were awesome on the quote. I really liked the video inspection as well. Overall I feel like a valued customer receiving vip service and treatment. I dropped my car off at my appointment time of 730 am and my car was diagnosed, fixed and washed and ready to pick up my 11am, under 4 hours. Everyone including this dealership as so busy, but they are great with working on time and schedule! It’s worth the 2.5 hour drive! Also in checking out I had great service with Ali and she helped me with information in future services with zero finance options so I can come back to do my breaks. More
by Erinemanuel
Employees Worked With
Other Employees :
Camille Maddow, Brian Wildasin, Nick Church
January 29, 2021
Absolutely never again! I'll start by saying that I'm comfortable with the quality of the repairs and the friendliness of the service advisor, but that's where the good news ends. I recently brought m comfortable with the quality of the repairs and the friendliness of the service advisor, but that's where the good news ends. I recently brought my car here for an engine replacement. Once the new engine was in and everything was back together, they said they found a leak from the PTU and wanted me to pay to drop the subframe again even though I had already paid for this once as part of the engine replacement. This is a leak that should have been identified prior to disassembling everything. Also, when I was quoted totals for the repairs, they did not include the tax so that was approximately $450 that was additional and unexpected. They also charge a diagnostic fee in addition to the repair where most shops normally apply that to the cost of the repair if you choose to follow through with them. Even so, I wouldn't have been as upset about the fee if they had actually done a thorough diagnosis. They literally charged $135 to add oil and tell me the noise didn't go away. What an absolute joke. Lastly, while the service advisor was friendly and mostly responsive, he was unable to communicate the issues clearly to me so I had to speak to a tech and the shop foreman to get information about the issues and the repair. I'll never return here and I'll be sure to steer everyone away as well. More
by NateB
Employees Worked With
none
November 12, 2019
Terrible customer service in the service department. Brought my Mazda CX-9 in on the 1st to have my heat shield replaced over the drive shaft. The only thing this service department got right from this w Brought my Mazda CX-9 in on the 1st to have my heat shield replaced over the drive shaft. The only thing this service department got right from this whole situation was putting me in a loaner car which I am very grateful for. The major problem I have with this service department was there inability to finish the maintenance on the three different dates they promised me it would be finished. When they ordered the replacement part they told me it would be in that following Tuesday and my car would be finished then. I called them that Tuesday and the Adrianna who I dropped my car off with was not working and no one there knew anything about my vehicle and their attitude seemed like they could care less. Later that day the service manager called and offered an apology because the part they ordered was delayed because they didn't know where the part was coming from which I found baffling seeing as how that should have been something they knew. This delayed my car being delivered on Tuesday as promised and when I asked for a new date he did not know. That Thursday Adrianna (the service rep) texted me to tell me the part was in and when I asked for a completion time she told me the tech has to order even more parts to finish my car and it would be done tomorrow afternoon. This whole ordeal has been frustrating which made all of the little things that happened even more frustrating. Some of those things being the lack of professionalism from the service rep in her communication with me about my vehicle, the lack of complimentary wash which they supposedly provide to every customer, and their apparent unwillingness to make-up for the customer service short falls. I will NEVER do business with this dealership because of it and I would encourage anyone reading this not to do business with them either or at least the service department. More
by Zlalcairo
Employees Worked With
Adrianna
