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Hodges Mazda - Service Center

Jacksonville, FL

4.6
746 Reviews
Call Service Center (904) 562-1600

746 Reviews of Hodges Mazda - Service Center

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June 01, 2024

Everyone was very professional. They looked into all concerns I had very thoroughly and provided a loaner vehicle. Very satisfied with the service. More

by Gregrice7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Maierhoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis barefoot
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May 31, 2024

Satisfied with the service and repairs work done on the car . Will see you again More

by SAMIRPARIKH65
Recommend Dealer
Yes
Employees Worked With
Rodney Cunanan
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May 31, 2024

This dealership committed fraud. They forged my signature on a page issuing consent for waste removal services. However, I am not on any of their cameras, assigning the documents so More

by usgrudavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hodges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carmine Francese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hodges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tudor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Rafael, Drew Woods, Rodney Cunanan
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May 31, 2024 -

Hodges Mazda responded

Mr. Pollare, You posting that we forged your signature is simply not true. You signed and paid for the work done to your vehicle the night you picked it up and had no issues. Two days later you called in having an issue with being charged for an item that you believed was covered under warranty (even though it wasn't) and we refunded it to you as a sign of good faith. Then another two days later you took issue with having been charged for anything at all even though you knowingly agreed to the services and their prices before they were performed. Upon your request, I provided copies of the signed documents going over all the charges including the shop supply charge which we disclose very transparently. You admitted on our recorded phone call that you reviewed the documents and that was in fact your signature on two separate lines. After stating this and being asked what you are trying to accomplish, you then back-pedaled and stated that it was not your signature on second thought. This immediate contradiction over something so easily identifiable as a signature was concerning and revealed your intentions. Posting online that we "committed fraud" is a blatant lie, unprofessional, and inflammatory. My staff and I were very professional, courteous, and generous with you; however, it seems no good deed goes unpunished. -Thomas Maierhoffer

May 31, 2024 -

usgrudavi responded

Conveniently, this dealership had no video evidence of a signature. All I requested, was the 65 I paid for waste removal. I agreed to paying for an alignment of 194 because I had agreed to such prices via a text message. Therefore, this dealership continues to lie because they had no video evidence proving that the signature was mine and cannot provide any real concrete evidence proving it. They also refused to refund, the fee of $65 which would have been a sign of real good faith. This dealership is extremely shady in their practices if they cannot provide camera footage of actual events happening. Very unprofessional and the staff here stand behind their LACK OF PROOF. Additionally, I had to call at 5 PM to see where my car was even though it had been finished at 11. No one bothered to call and let me know that the car was complete. It’s like everyone that works here is new on the job and do not know the proper ways to deal with customers.

May 31, 2024

Great experience, love the car. Quick process to make it happen while I was there. More

by CSROBINSON60
Recommend Dealer
Yes
Employees Worked With
Anastasiia Kavunenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yorick
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May 30, 2024

Great experience. Our salesperson. Anastasia and her manager were very effective. I was treated with respect? they listened to my needs and did not waste my time. More

by LEMANDEL
Recommend Dealer
Yes
Employees Worked With
Matthew Tudor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Cunanan
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May 30, 2024

Austin was great to deal with! He made the car buying experience extremely easy. Highly recommend reaching out to him if in the market for a new or used vehicle. More

by JTRAVISBLACK
Recommend Dealer
Yes
Employees Worked With
Austin Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Mathews
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May 29, 2024

Everyone was nice and helpful. I did have a really good experience with this dealership. More

by HONGANH091101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleks Semenenko, Darren Mathews
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May 29, 2024

Awesome working with everyone! Noah and Anastasia were tremendous. They are the reason we would come back! More

by MAXDUNCAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine Francese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasiia Kavunenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
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May 29, 2024

Corey was extremely helpful and made things much easier. He has always been an asset to the service dept. More

by Edgar Banias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey (Service)
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May 28, 2024

We had an exceptional experience at Mazda! Ryan was a great help! He went above and beyond to help us! Thank you! Everyone was great in the entire process!! More

by MORRISON214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Blawn
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