Hodges Mazda - Service Center

excellent service writer was very efficient and cordial i was in and out quickly overall a very pleasant experience i was in and out quickly overall a very pleasant experience More

If there were a "zero" no stars option, I would choose zero (0/5). I had to return my vehicle three (3) times to attempt to obtain the services I paid for. The alignment was not performed precisely and zero (0/5). I had to return my vehicle three (3) times to attempt to obtain the services I paid for. The alignment was not performed precisely and required a return visits to correct it. One or more of the new tires purchased were improperly balanced and possibly defective; which caused the vehicle to vibrate. After attempting to resolve the issues with 2 service technicians on 2 individual visits, I asked for the general manager. I was instructed to speak with Robert Service manager. He provided a 1 day rental and my vehicle required realignment and balancing. I requested changing all the tires for safety and a strong suspicion of a defective tire. Once again, I was informed that adjustments were made and my vehicle now drives safely. I was advised by the service writer who test-drove my vehicle, that the problems were repaired. My concern was, why was a service writer test-driving a customer's vehicle? Should a certified mechanic have test-driven my vehicle? My vehicle continues to vibrate, has a poor ride, and pulls to the right. Why is it that 3 return visits and the issues remain the same? Improvements are needed in the workmanship, training and certification of ALL staff. As well as, communication and professionalism training. There is NO regard for integrity and professional customers. The time I have spent returning on 3 occasions, along with phone calls and email messages is as valuable as your time. THANK YOU! More

Ethan Howell, Jacob Taylor, and Clayton Rutt were exceptional and made this car buying experience the best I’ve ever had. exceptional and made this car buying experience the best I’ve ever had. More

Corey was very helpful, great follow-up. Took care of an issue that needed to involve Mazda corporate so we got a loaner for a few days to have it fixed. Took care of an issue that needed to involve Mazda corporate so we got a loaner for a few days to have it fixed. More

Everyone at the dealership is helpful and kind. They are always very clear about their service. The service video they send is very informative. They are always very clear about their service. The service video they send is very informative. More

Mazda another amazing service! !! Thank you again, Corey! See you next service appointment. A satisfied customer! !! Thank you again, Corey! See you next service appointment. A satisfied customer! More

Service was very good, no delays and was withing the pricing they gave me over the phone and the time estimate to do the work. pricing they gave me over the phone and the time estimate to do the work. More

Cory was great. He kept us updated on the progress of the repair and was very clear on what was needed. He kept us updated on the progress of the repair and was very clear on what was needed. More

Ryan was great and very knowledgeable about car and options, great communication and customer service. Very helpful. options, great communication and customer service. Very helpful. More

Very nice, very helpful. I had a flat tire so drove in on the spare. They forgot to put it back into my car before I left, so I had to return to service to ask about it. It w I had a flat tire so drove in on the spare. They forgot to put it back into my car before I left, so I had to return to service to ask about it. It was found and I was on my way. More