Hodges Mazda - Service Center

My car was running perfectly when I took it in May 1, 2025, for routine maintenance -- It was due for spark plugs. (First they charged $300 labor to screw out four spark plugs and screw in new ones.) W 2025, for routine maintenance -- It was due for spark plugs. (First they charged $300 labor to screw out four spark plugs and screw in new ones.) Worst auto repair decision I ever made. When I got it back engine was skipping a beat. Returned car. They gave me a loaner. They finally diagnosed problem as clogged cat converter. On June 20. A month and a half later. Suddenly my radiator is also leaking like a sieve. It was not leaking a bit when I brought it in. More

I recently had my CX-5 serviced and, since in the market for a new car for my daughter, decided to take a look at what was available since my experience with Hodges Mazda has consistently remained topnotch. for a new car for my daughter, decided to take a look at what was available since my experience with Hodges Mazda has consistently remained topnotch. At my early morning service appointment, I was elated that Riley was able to connect me with Cadence. Cadence took the time to understand my negotiable, non-negotiables and options I had not yet decided on. When I unexpectedly returned later that day with my daughter, since she was working with other customers, she graciously connected us with her Hodges teammates (Carmine and Aydin) who continued our journey and ultimately lead us to choosing the right (dream) vehicle for my daughter. Hodges Mazda operates as a tight knit team, and I've had an opulent service experience from the moment I stepped into their showroom in 2021 and again in 2025! More

Had a great experience getting my oil change and car repair done here. The service was quick, on time, and very professional. repair done here. The service was quick, on time, and very professional. More

Salesman, Christian, was very professional, courteous, attentive and made the buying experience a pleasant one. Ethan, finance manager, was very efficient, pleasant, and informative about the contract. attentive and made the buying experience a pleasant one. Ethan, finance manager, was very efficient, pleasant, and informative about the contract. Yesterday, in the Service Department, a month or so, after sale, Cameron, was very friendly, energetic, understood my needs, was transparent, patient and had a couple important parts fixed under vehicle warranty. He made sure the entire vehicle was inspected for any possible issues, and offered to have my oil changed. I left the dealership very impressed with his integrity. He is very sharp in communication, knowing customer's expectations and went above and beyond in all aspects and I strongly believe he will help Hodges retain customers. Cameron exemplies all the good in customer service and that is a difficult quality to find in today's world. Outstanding ! More

Service Department representatives are very attentive. They are informative and polite. The video of how the car is being serviced is a wonderful tool. They are informative and polite. The video of how the car is being serviced is a wonderful tool. More

Very friendly and details explanation on repairs. Informed on the next schedule date what is needed to be added to my car repair. Informed on the next schedule date what is needed to be added to my car repair. More

As we were picking up our car after having it serviced, we noticed that the rear tow cover was missing. It hadn't been missing when we dropped the car off. Cameron Smith promised to get us a replacement, we noticed that the rear tow cover was missing. It hadn't been missing when we dropped the car off. Cameron Smith promised to get us a replacement, but now it has been 4 weeks and he hasn't kept his promise. It's really a minor issue, however, we expected better service. We have owned six Mazdas, but Hodges Mazda has lost our business over a missing five dollar part. More

Came in with a 2024 CX-5 with 5,000 miles. CarPlay was intermittently disconnecting. First visit they couldn’t duplicate the issue so returned my car and sent me home. Issue continued to get m CarPlay was intermittently disconnecting. First visit they couldn’t duplicate the issue so returned my car and sent me home. Issue continued to get more frequent and brought it back again, this time with a video of the problem. The had my car for about a week. Called me and again said they couldn’t duplicate the issue and Mazda corporate said there is no fix for this. Told me to come get my car. When I argued the point I was told “there is nothing we can do about it. I’ll give you corporate’s number. I asked to speak to the service manager and finally he agreed this wasn’t right. Since they have sent the video and vehicle data to Mazda for further consideration. I was told this was a one time shot. If they come back and say not their issue I can never resubmit for this problem. Considering all this, I decided Mazda and this dealership are not entities I want to be associated with and traded my car for a Volvo. The issue is someone else’s problem now. It’s funny that a customer of 5 Mazdas in 6 years brings in a new vehicle less than a year old and is treated with such disrespect. One final note. The loaner vehicle was filthy and had food remnants and stains throughout the vehicle. Never had these types of issues at Mazda City. More

Second service performed on my Mazda 3 on June 9th 2025. There were 3 issues I brought to Riley Morgan’s attention during the process of getting my car written up. 1) Issue with driver’s seat back turning w There were 3 issues I brought to Riley Morgan’s attention during the process of getting my car written up. 1) Issue with driver’s seat back turning white (He would get in touch with warranty administrator regarding this) 2) Thought the material on steering wheel was coming off (Riley just took a microfiber cloth and cleaned it, It just had buildup causing it to look that way). 3) There was a recall regarding the air bags which thankfully was able to be performed while waiting. I figured it would’ve been cheaper to buy the oil, filter and crush washer, but I learned my lesson. Aside from that, Riley Morgan helped me out and as always is a complete pleasure, extremely helpful, makes you feel welcome and takes time to talk with you. He is a godsend to your service department!!!! 💯 Now onto an important issue that needs to be addressed with your Service Manager ASAP!! In the process of talking with Riley at his desk regarding how I asked to have my tires rotated, the service writer sitting next to him (Cam Smith) decided he wanted to butt in and started asking me questions about why I wanted it done that way and did I need an alignment? WTH!!! When Riley politely told him the mileage on my car (which at time of service was 4,275 miles) he chimes back in the conversation to presumably talk to me like I’m stupid comparing my tires to a new pair of shoes that are just getting broken in and I shouldn’t be rotating my tires the way I requested (Front tires straight back and rear tires cross rotated to front). I more less ignored him, but glanced his direction with a straight face, while trying to make sure Riley had everything typed in the computer as to what I was asking to be done. Later on when I received the video inspection report of my car, it said in the summary that the belt tensioner needed to be addressed. I thought that something was wrong and went to ask Riley about if there really was an issue. He looked in the notes and said there was not one noted from the tech. I just said that I wanted to make sure that nothing really was wrong with the tensioner. While Riley’s trying to explain (Cam Smith ONCE AGAIN chimes in this time all but cutting Riley off from explaining to me that it’s an AI generated recommendation). At that point I almost said something to Cam Smith, but I bit my tongue and as calmly as I could walked outside and waited for my car to be ready. Once my car was ready I greeted Riley and asked if he looked at the steering wheel (I mentioned this earlier) and while he was cleaning it in the service lane, I brought up to Riley what Cam was doing was extremely inappropriate and he should’ve kept his mouth shut. I don’t appreciate people over talking me nor someone I’m talking with and sticking their nose where it doesn’t belong. It’s funny how Riley said that I’m the first customer to complain about this and Riley knew from the looks on my face both times of Cam doing this that I was getting very upset about it. I don’t know how many times Cam Smith has done this to other customers, but somebody might want to start watching him and listening out for him interrupting other service writers and their customers. BECAUSE IF IT DOESN’T INVOLVE YOU, THEN KEEP YOUR OPINIONS TO YOURSELF!!!! More

Bill did a wonderful job of taking care of my needs and making sure that my vehicle was serviced. making sure that my vehicle was serviced. More