Hodges Mazda - Service Center

Came in with a 2024 CX-5 with 5,000 miles. CarPlay was intermittently disconnecting. First visit they couldn’t duplicate the issue so returned my car and sent me home. Issue continued to get m CarPlay was intermittently disconnecting. First visit they couldn’t duplicate the issue so returned my car and sent me home. Issue continued to get more frequent and brought it back again, this time with a video of the problem. The had my car for about a week. Called me and again said they couldn’t duplicate the issue and Mazda corporate said there is no fix for this. Told me to come get my car. When I argued the point I was told “there is nothing we can do about it. I’ll give you corporate’s number. I asked to speak to the service manager and finally he agreed this wasn’t right. Since they have sent the video and vehicle data to Mazda for further consideration. I was told this was a one time shot. If they come back and say not their issue I can never resubmit for this problem. Considering all this, I decided Mazda and this dealership are not entities I want to be associated with and traded my car for a Volvo. The issue is someone else’s problem now. It’s funny that a customer of 5 Mazdas in 6 years brings in a new vehicle less than a year old and is treated with such disrespect. One final note. The loaner vehicle was filthy and had food remnants and stains throughout the vehicle. Never had these types of issues at Mazda City. More

We just bought our 5th car from them. Brian “Chief” is amazing and truly cares about his customers. Hodges is the only Mazda Dealership that I would purchase from and take my cars to for Brian “Chief” is amazing and truly cares about his customers. Hodges is the only Mazda Dealership that I would purchase from and take my cars to for service! More

I was extremely impressed with the care and professionalism that Cameron showed while helping me. My vehicle was taken care of with no hassle and quickly. professionalism that Cameron showed while helping me. My vehicle was taken care of with no hassle and quickly. More

Professional courteous staff took time to explain services and cost very happy with their service services and cost very happy with their service More

Brought my car in for out of warrantee repairs and the service was completed promptly and at a reasonable cost, thanks to Riley in the service department. service was completed promptly and at a reasonable cost, thanks to Riley in the service department. More

As usual, a pleasant, no-pressure experience. We have purchased four cars from The Chief at Hodges Mazda and recommend the experience to everyone we know. We have purchased four cars from The Chief at Hodges Mazda and recommend the experience to everyone we know. More

Excellent service from the team at Hodges Mazda. Steve, Roberto, Richard and Max went above and beyond. Steve, Roberto, Richard and Max went above and beyond. More

I booked an appointment online for the usual oil and filter change, and I got a very professional, quick and quality service. Even though they could bill me additional services, Cam helped me to find be filter change, and I got a very professional, quick and quality service. Even though they could bill me additional services, Cam helped me to find better, budget friendly solutions. I can definitely recommend Hodges Mazda Service! More

Excellent service and personal care! I will return again next time I’m in Jacksonville. Thank you! I will return again next time I’m in Jacksonville. Thank you! More

The have no idea what the dying. Competing to my last visit magic happen my brakes grow from 1mm to 6 mm. How i can bolive any words the saing Competing to my last visit magic happen my brakes grow from 1mm to 6 mm. How i can bolive any words the saing More