Hilton Head BMW

I was in town for vacation and needed a quick service appointment for my BMW X3. Dan Ward was wonderful - he was able to get my car serviced quickly. I was out of the dealership in less than an hour - wi appointment for my BMW X3. Dan Ward was wonderful - he was able to get my car serviced quickly. I was out of the dealership in less than an hour - with much needed peace of mind before driving home to Ohio. Thank you! More

When I tried to place my order for a 2013 M5, two different BMW sales advisors in Atlanta told me that, in order to have certain options I wanted on my car, I'd have to order those options as a part different BMW sales advisors in Atlanta told me that, in order to have certain options I wanted on my car, I'd have to order those options as a part of a "package." The packages contained some features that I didn't want to have on my car, but both advisors told me that ordering from the packages was the only way I could get the features I wanted on my car because it was BMW NA policy to order options as part of a package--I'd just have to accept the undesired features with the features I wanted. I was not going to order the car at all and was considering buying a car from a different manufacturer after having driven BMWs since 1980 (my last two having been M5s). A friend who works for BMW suggested that I call Hilton Head BMW to see if they could help me with my problem. I spoke to Tim Lawrence, and, within a week, he called to tell me that BMW would build my M5 to my specs. Problem solved! Tim was responsive, professional, helpful, courteous, and knowledgeable. The entire purchasing process was seamless and painless, even pleasant. I wouldn't consider buying a car from anyone else. More

It was the most pleasant and quickest purchase of the car I ever had. I found a car I was looking for and contacted with them by email since I was out of country. I got my respond very fast . All my question I ever had. I found a car I was looking for and contacted with them by email since I was out of country. I got my respond very fast . All my questions were answered in full. I was also able to get REAL deal with the price. They hold a car for me until I came back to the country and I headed directly to Hilton Head to pick up the car. All my asks were satisfied. honestly, I was surprised and expected some surprises upon arrival - but nothing happened. I was met at the airport (with an awesome BMW) and brought to the dealership. Everything went GREAT!!! In 2 minutes I was test driving my Mustang with Kevin. And in hour I became its owner!!!! Kevin did as a real professional and the sales guy who really CARES about you (not just making that view - which is really important these days). I felt treated as a VIP! My best recommendations and honest appreciation to Kevin. I even feel sorry they mostly sell BMWs and not Porsches that i am looking for now to replace my current Porsche. But Hilton Head BMW would be the first place I will search it there. More

Tim Lawrence was very helpful in my purchase of a 128I. He took took the time to explain everything about the deal and when i purchase he took the time to explain all the features of the car has. He took took the time to explain everything about the deal and when i purchase he took the time to explain all the features of the car has. More

We worked with our client advisor Kevin Payne, to find the right car for us. He found the exact car we were looking for, and worked with the manager to schedule a quick delivery! The pricing and trade in the right car for us. He found the exact car we were looking for, and worked with the manager to schedule a quick delivery! The pricing and trade in values were very competitive with other BMW dealers.We have never experienced a more professional client advisor, that really listens to all your questions and comes up with solutions. Overall, the entire team is very friendly and helpful at all times. We have not used the service department yet, but I bet they will be great to work with as well. We would purchase again form this dealer, and we will ask for Kevin Payne to assist us. More

We had the best experience buying a car from Vertus Herron at Hilton Head BMW. He was understanding of our needs and found the right car for us. The overall dealer experience was also great, everyone Herron at Hilton Head BMW. He was understanding of our needs and found the right car for us. The overall dealer experience was also great, everyone there was very helpful. I still go back every week for our free carwash. The service department is number one in my book. More

Friendly knowledgeable team work. Our first experience Friendly knowledgeable team work. Our first experience with Vertus Herron our sales rep was the best car purchase we ever experienced ( and we have Friendly knowledgeable team work. Our first experience with Vertus Herron our sales rep was the best car purchase we ever experienced ( and we have had many ). After our purchase he introduced us to an entire team from management, sales staff, service writers and even the mechanics of which we have been treated with the utmost respect. On time service, updates from sales team and even someone who helps program your car to your new phone, all our questions have been answered. Management who know your name and greet you upon arrival... There is ALWAYS someone there to take care of you at all times and most importantly with a smile and they do mean it... You know the lady who answers the phone is smiling the way she talks to you.. Hot coffee and a TV while you wait, which your wait seems to never be to long, how much better can you have it... We are the lucky ones to have this Hilton Head BMW Dealership in our area.. More

I worked over the phone with Vertus Herron to get the exact BMW x5 that I wanted. He was wonderful to work with. He is extremely knowledgeable, friendly, and responsive. When I arrived at the dealership, exact BMW x5 that I wanted. He was wonderful to work with. He is extremely knowledgeable, friendly, and responsive. When I arrived at the dealership, he had everything ready and waiting which made the process very smooth. I highly recommend Vertus Herron and Hilton Head BMW. They are tops for customer service and selection. I couldn't have asked for a better experience from start to finish. Well worth the drive from wherever you live - I drove from Chattanooga, Tennessee just to have the great HH BMW/Vertus Herron experience! More

Working with Kevin Payne as my Client Advisor was a pleasure from the start. He is personable and provides a no pressure experience while allowing you check out the car/s you are interested in and ans pleasure from the start. He is personable and provides a no pressure experience while allowing you check out the car/s you are interested in and answering any questions you may have. He even went above and beyond to detail my new X3 himself and picked it up from my house in Savannah, left me a loaner and then returned it after having XM installed. I wouldn't hesitate to recommend this dealer in general and Kevin in particular if you are looking for a new or used BMW. More

Donnie did a fabulous job helping me figure out what was wrong with my car. I can tell he has great knowledge and is very client focused. The service department is well run and I enjoy going there as they wrong with my car. I can tell he has great knowledge and is very client focused. The service department is well run and I enjoy going there as they are often quick to volunteer a loaner car. More