Hilton Head BMW

Very responsive Our car required a tow. Joe Juliano helped us right away. He scheduled the diagnostic service for our X5, and provided us a great loaner. He stayed i Our car required a tow. Joe Juliano helped us right away. He scheduled the diagnostic service for our X5, and provided us a great loaner. He stayed in touch throughout the experience, and was very professional to deal with. The repair estimate was accurate. More

Service feedback John in Service and Stephanie in Sales are the best of the best. They provide knock your socks off service at each visit. Thank you John in Service and Stephanie in Sales are the best of the best. They provide knock your socks off service at each visit. Thank you More

Service I have been a BMW owner for 30+ years & the service advisor John Lasarski at BMW Hilton Head is the best I have ever encountered I have been a BMW owner for 30+ years & the service advisor John Lasarski at BMW Hilton Head is the best I have ever encountered More

Simply excellent Excellent product knowledge. Very customer service oriented. And very easy, pleasant to deal with. And experience tells me service doesn’t stop when t Excellent product knowledge. Very customer service oriented. And very easy, pleasant to deal with. And experience tells me service doesn’t stop when the deal is done. More

Star ⭐️ Excellent service and great buying experience. I will definitely refer New customers to BMW Hilton Head. We definitely be buying our next car from th Excellent service and great buying experience. I will definitely refer New customers to BMW Hilton Head. We definitely be buying our next car from there. Thanks everyone for great customer service. More

Super Service Brad Woodstock, my service advisor, is a credit to the entire BMW organization. He is upbeat, smart and ensures that every service visit goes extremel Brad Woodstock, my service advisor, is a credit to the entire BMW organization. He is upbeat, smart and ensures that every service visit goes extremely smooth. BMW Hilton Head is the best run automotive dealership I've worked with in my lifetime. More

Untrustworthy This dealership is not genuine and never gave me the feeling they ever wanted to sell me a car. I even reached out to the GM after one of their so ca This dealership is not genuine and never gave me the feeling they ever wanted to sell me a car. I even reached out to the GM after one of their so called client advisors totally dropped the ball, avoided my questions and sent me a carfax for a completely different vehicle than I was looking at. The GM called me right away only to pass me off to another sales person who did not follow through with me either. I’m not a demanding guy, was just asking general questions & seeking information. I even told them I wanted to make a purchase within a few days and was highly considering one of their certified pre owned vehicles. Low and behold, I just checked their website (one week later after not hearing back from them at all) to see if the car was still there and it was gone. In my mind, horrible customer service & untrustworthy dealership. Not ever expected from a luxury brand like BMW. More

Worst service, stay away! My 2014 328i just got this problem related to VANOS. This dealer was trying to have as replace the engine at our cost ($10500) did not admitting the k My 2014 328i just got this problem related to VANOS. This dealer was trying to have as replace the engine at our cost ($10500) did not admitting the known VANOS problem. Good thing we found a local very trustworthy service specialized on german cars that properly diagnosed and total repair cost including complete tune-up $2300. I am very dissatisfied with the service we experienced from Hilton Head BMW dealer. We called the BMW customer relations because the VANOS issue related repairs are covered up to an extended 10 years warranty but because we used a private service center the cost is not covered. This is my worst experience ever with any service we have ever deal with. More

Pleasurable buying experience once again! Hilton Head BMW staff and buying experience - simply put, they do it right and have the right culture and values that makes you feel relaxed and confi Hilton Head BMW staff and buying experience - simply put, they do it right and have the right culture and values that makes you feel relaxed and confident in your purchase. This is my 3rd BMW purchase at this dealer and wish all car dealers had a staff like Hilton Head BMW. More

Great experience,very friendly easy to work with Everyone we encountered during our visit was friendly and greeted us with a smile. I can’t say enough about Steve Molthop, he was amazing. Jerry our s Everyone we encountered during our visit was friendly and greeted us with a smile. I can’t say enough about Steve Molthop, he was amazing. Jerry our sales associate really sold us on BMW. We had service questions and the service department was very informattive and not hurried. Lastly the finance gentleman who I can’t recall by name went above and beyond to get our numbers where we needed them. Will definitely recommend and purchase from Hilton Head BMW again. Thank you. More