Hilton Head BMW

Have become more and more disappointed in HH BMW service. Today was a red letter example of what I say that. Had an appointment for a minor repair this morning. Arrived, and noticed one hour later, the car w Today was a red letter example of what I say that. Had an appointment for a minor repair this morning. Arrived, and noticed one hour later, the car was still where I parked it. At hour two, I asked for a status update. Was told it was still “in the queue.” Asked why, and was told I didn’t have an appointment, and since I was a drive up, I would be worked in when available. I bristled over this and informed the service advisor that I had made an appointment. Not sure he believed me, but when I told him I booked with someone named Robby, he rolled his eyes and said he would check into it. Several minutes later he returned to tell me I was next in, and he would follow up. I pulled the service advisor aside and explained to him why I was disappointed. He did apologize for his comment, but I could tell he was very frustrated with his coworkers. I am now retired, but was a business owner for 23 years in a service related business. I get that sometimes things just happen, and also know that good help can be hard to find and great help can be impossible to keep. However, I’m also getting tired of hearing that we are doing the best we can under these tough labor market conditions. I certainly can’t tell BMW how to fix this problem, but I can tell you that I was charged way too much to be treated like I was in a 7/11 buying a soda and bag of chips. It kind of ironic that BMW either sends me an email, or snail mail at least once a week wanting me to trade op to a nicer, newer, more expensive model. One bad customer experience can certainly affect one’s willingness to continue patronizing a particular dealership. More

It took two weeks to get an appointment to repair air conditioning in my car. FINALLY (and with all this heat) had appointment for today. I would have thought I could have gotten it in sooner with this h conditioning in my car. FINALLY (and with all this heat) had appointment for today. I would have thought I could have gotten it in sooner with this heat and no AC. Service lady VERY NICE AND DID A VERY GOOD JOB COMMUNICATING THROUGHOUT THE TIME THEY HAD THE CAR I was CHARGED over $400 and no repair. Dealer recharged. system and was told there is a leak making it necessary to come back when AC stops working again. 45 miles each way and this was after a $170 charge from BMW dealer in Pensacola FL THAT DID NOT FIX SYSTEM. I am now into it for $570 with no repairs. Very upset with cost so far with no resolution to the problem thus far. More

The service work was completed well in a timely fashion. The technician's video was definitive and helpful. In addition, the Service Advisor took us right in and was very kind and respectful. However, s The technician's video was definitive and helpful. In addition, the Service Advisor took us right in and was very kind and respectful. However, sometime after we departed the Dealership, we received an email indicating our rear brakes would soon need replacing. It would have been better if this had been discussed while we were at the Dealership. Also, There were two price quotes in the email for the brake work. $456.99 and $242.50. I phoned the Dealership to inquire about this. I was told that the lower price did not apply to our brakes. It would be the $456.99 price to get the brakes replaced. I wish this had been discussed with us while we were at the Dealership. It did not matter that the brake work could not be done that day. We could have scheduled the work for a later date. More