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Hilton Head BMW

Bluffton, SC

4.9
675 Reviews

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 675 reviews

February 05, 2025

Steve Griggs promptly and professionally checked in my auto for a repair. He kept me informed every step of the process from start to finish More

by Donna Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Griggs
Feb 10, 2025 -

Hilton Head BMW responded

Hi Donna Jean! We're so happy we were able to help you out! We're looking forward to your next visit with us!

February 04, 2025

A friendly, efficient, trustworthy establishment which treats you as an individual. The car also seems happy More

by Robbrouillardmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Decastro and a service member
Feb 07, 2025 -

Hilton Head BMW responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2025

The dealership and more specifically my salesman, Roger, went way above and beyond to find me the perfect car and financing that works for me. The young lady that did my orientation was fantastic..very prof More

by charquattrocchi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger, Justin and young lady for orientation
Feb 07, 2025 -

Hilton Head BMW responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2025

Friendly courteous . Love the videos of work done. Timely updates are useful and appreciated. Thumbs up More

by dgbisbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 07, 2025 -

Hilton Head BMW responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2025

Great customer service and attentiontodetail. All concerns were taken care of in a timely manner. More

by glenroyhamilton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 07, 2025 -

Hilton Head BMW responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

Dealing with Hilton Head BMW was a delightful buying experience. I was given a reasonable offer on my vehicle and made a same day purchase which is very unusual for me. Stephanie, my sales associate w More

by monk451
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Sullivan
Feb 03, 2025 -

Hilton Head BMW responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2025

The dealership did not check my battery as part of a service in spite of sluggish starting that they must have been aware of due to the dash cam battery reading , and as they drove my car as part of the More

by blanche.d.douglas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
BMW Hilton Head
Feb 06, 2025 -

Hilton Head BMW responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at the information provided as well as at your convenience so we can work towards a resolution. Donald Hooks Service and Parts Director Hilton Head BMW Main. 843-815-1501 dhooks@hiltonheadbmw.com

January 31, 2025

love the bmw classy and helpful dealership; so responsive in every way. Showroom impressive, but bathrooms immaculate. Pleasant personnel and knowledgeable. More

by lsihrobinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Degas; Isaac ..?
Feb 03, 2025 -

Hilton Head BMW responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 29, 2025

I recently purchased a car from this dealership and I could not be happier with my experience. Ashton and Jennifer were incredibly friendly and helpful, making the entire process smooth and stress-free. More

by Johar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashton, Jennifer
Jan 31, 2025 -

Hilton Head BMW responded

Hello Johar, we're happy you found our staff Ashton and Jennifer to be so supportive during your experience here at Hilton Head BMW. Thanks again for the recommendation, and have an amazing day!

January 29, 2025

They are good at welcoming people into their work environment and they are very supportive and helpful More

by Doctordshelton33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Robert Barnes
Feb 03, 2025 -

Hilton Head BMW responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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