Hillyer's Mid-City Ford - Service Center

disrespectful uncalled-for comments by lead service person lead service rep.not understanding people work hard for their money,does not understand that the customer is the reason for there business and laughs lead service rep.not understanding people work hard for their money,does not understand that the customer is the reason for there business and laughs at his customer behind his mask. More

10 Stars! They got me in immediately to fix my 6.7 Super Duty. I decided to test drive another's Super Duty and by the time I took the test drive ( about 30 mi They got me in immediately to fix my 6.7 Super Duty. I decided to test drive another's Super Duty and by the time I took the test drive ( about 30 mins) my truck already had a new Turbo Intercooler hose on, tested and ready to go! But it gets better, the owner was so friendly that he invited me into his personal office just chatting with me. He was very cool. I'm considering an upgraded vehicle purchase and they are very low pressure. They just switched me to their customer for life! More

Poor warranty repair service I had 1200 miles and my transmission went out and had to be towed to this dealership. What a mistake! Stay away from these guys worst experience with I had 1200 miles and my transmission went out and had to be towed to this dealership. What a mistake! Stay away from these guys worst experience with ford dealership I have ever had. They told me if I didn't like their service that I could have my rig towed to another dealership to get fixed three different times! I had to call regional ford manager to get fixed and also when they were done they had stained my drivers seat! They never gave me any paperwork when they finished repairs and also had to get detailer to come back out to clean off the oil and transmission fluid that was in my leather interior. More

Priority On my way to work this morning and I got a flat tire. I had heard that Hillyer's Stayton Ford sold tires now so I whipped in there to see if they cou On my way to work this morning and I got a flat tire. I had heard that Hillyer's Stayton Ford sold tires now so I whipped in there to see if they could help me. They looked at my fusion immediately and it needed a new tire because it was to badly damaged. The other 3 were about 5 years old and could wait a year or two. Steve priced me out one tire and I was shocked at the price being so low that I asked how much for four. I agreed to the one tire and while I was waiting I called around to price check. when I was done I marched back up to the desk and said replace all four. They were almost half the price of everyone else. Got back on the road and made it to work. Great experience. I know I keep doing reviews for them but when someone does a good job I like to tell people. 3rd review so far More

Better Built I have always loved the service department. Just purchased a new Transit and sales was just as good. I will refer them to anyone looking for a new For I have always loved the service department. Just purchased a new Transit and sales was just as good. I will refer them to anyone looking for a new Ford More

12 year customer My story started about 12 years ago, I'm and avid outdoorsman and teach survival and hunting classes all over the country. I was on my way from Cali My story started about 12 years ago, I'm and avid outdoorsman and teach survival and hunting classes all over the country. I was on my way from California to Seattle in my Diesel F350 when all of a sudden it just stalled and wouldn't start. I was on I-5 between Salem and Albany. To make things worse I had a class in Seattle to teach in 5 hours. I called a tow truck and when he arrived I asked him where I should take it for repair, he quickly replied Hillyers Mid City Ford in Woodburn. Ok so off to Hillyers we went. When we arrived we were greeted by Alex and Jeremy in service. I explained my situation and how I was running late. Alex directed the tow truck driver to drop it off in the shop so they could get started, I was surprised because I could tell they were extremely busy and there's not a spot available anywhere. I was then directed to the waiting room (it was packed). I sat next to a nice couple and explained my situation and how I didn't think I would make it to Seattle in time. The gentleman chuckled a little and said "YOU ARE IN THE RIGHT PLACE FOR SERVICE" if anyone in the northwest could get you fixed it would be Hillyers Ford. Then he explained that him and his wife and several of his friends drive from the Albany area just to get there vehicle serviced. I had been sitting there for about 15 minutes when Alex came into the waiting room and explained what was going on and that he thought he could have me back on the road in 20 minutes. WOW That would be great I relied. Guy next to me said "see what I mean" they are the best there is. 20 minutes later my truck was ready to go and I made it to my class with time to spare. I drive my truck all across the northwest and I will purposely wait to have my truck service when I am in Woodburn, Keep in mind I pass 50 ford dealers to get to them. Fast forward to the present, driving down I-5 and I break down in Salem again. I call the tow truck and when he arrived I told him to take me to Hillyers Ford. I started reading my book and wasn't paying attention to where we were going, next thing I know we are at Hillyers Stayton Ford, What I said to the driver, they have two stores. I was excited but also a little reluctant because I'm very comfortable with the Hillyers in Woodburn. I am going to cut this story short now, Guess What the service Was absolutely Amazing just like the other store. Now I have two stores to choose from. I often talk to other business owners, friends family etc about Hillyers Ford. Thanks for everything at Hillyers More