Hilltop Ford

That used car manager is a total idiot! Rude and just a moron. We drove all the way from Fairfield because we had messages saying the car was $20k, but when we got there, they tried to char Rude and just a moron. We drove all the way from Fairfield because we had messages saying the car was $20k, but when we got there, they tried to charge us $24k. The car had stickers claiming one owner, but I showed him the Carfax report that clearly said there were three owners! He was so confused about the stickers saying “one owner” and the price of $27k, but on their website, it clearly said $24k. He didn't even know about the three owners! Don't trust these people. Total xxxxxxxx! More

This dealership is 45 minutes away. Had to custom order F350 Tremor due to shortages. The price on a custom was MSRP, no deals. Standard fare at almost every dealership due to vehicle/m Had to custom order F350 Tremor due to shortages. The price on a custom was MSRP, no deals. Standard fare at almost every dealership due to vehicle/material shortages. Two dealerships closest to me, worked on my previous F150 8 times before I had to lemon it, so not going there. I worked with Maria Ferro since Oct, ’22 (she’s nice) and got the truck in late July, ‘23. Maria knows the product! This is important. I need someone that knows how/what to order, how to work through the Ford ordering systems. The long time was because I was ordering a config where options were not available until Spring ‘23 (J2). Maria knew what to do to put my order in, but hold it for j2 availability, maintaining priority. In Feb, ‘23, J2 options became available. I called Maria, but she was out until May. I spoke to another person who said I couldn’t order a vehicle and that I had no order. I kept trying to tell him that I had already ordered one, and that it was status 99 (order hold). After some back and forth, he finally listened and acknowledged that I had an order, that I was good (thanks to Maria), and the truck had been submitted for production. I did have some configuration questions, but this guy couldn’t answer them. He complained that he spent 45 mins on hold with Ford already trying to get answers. Maria returned in May. She addressed my concerns about options and helped investigate and explain that what I ordered was what I wanted. She confirmed status, gave me the VIN, and estimated delivery in late July/early Aug. I think Maria came in on her day off to complete the sale. She had lots of knowledge about the F350 (even towing limits). The vehicle was washed. The black trim between the front/rear doors were all swirls. She said this was normal on all the Ford vehicles with plastic trim. Checked 2 brand new Explorers on the lot. They had the same. Did they come this way, or was it from washing? Finance. Worked with A.J. First thing I noticed was that the paperwork mileage was incorrect. I asked for it to be changed. It was 2 miles difference, so I don’t think that was well received. After that, A.J. seemed was annoyed with our presence. He wasn’t rude, just cold feeling, less than interested in our business, not even congratulations or thanks for your business. Okay, I’m not buying lip service, just not the most friendly of experiences. Finance couldn’t meet pricing I found on warranty/maintenance Ford contracts, and were too highly priced on other options so ended up not buying addons from the them and brought in my own financing. It was sign here, initial here, here’s your copy, see ya. Not the dealership’s fault, but I was approved for Ford student $750 discount, but didn’t see the fine print that didn’t mention inclusion of F350s. It didn’t exclude them, just mentioned which ones were included. Maria said she was sorry, couldn’t help us. I guess I’d liked to have seen, hey, feeling bad for you here, here’s a couple of bucks off, but it was MSRP and that was that. I didn’t ask for anything either except meeting pricing on option add-ons which they couldn’t do. My custom order had 64.9 miles. I knew Ford randomly test drives for quality audits/checks, but I only knew about taking 20-30 miles. Contacted Ford corporate who confirmed that the vehicle left the factory with 54 miles. That still doesn’t explain how 10+ miles got on the vehicle between the factory and the dealership, and there was no explanation. It should have had a sticker noting the factory testing and mileage, but that sticker was missing. I also noticed my car was listed on their website. I secretly called posing as a new customer and the dealership said it was on the website by mistake, that it was already sold. Maria confirmed the same to me shortly after. When I arrived to buy the truck, it now had 68.x miles on it. The dealership was clean, inside and out. Bathrooms were clean. If not for Maria, I’d mark this 3 stars. More

I have been in the service center 5 times in the past month having 5 parts replaced on my explorer. I am still hearing the same noises l brought the vehicle in for,front suspension noise. The tech month having 5 parts replaced on my explorer. I am still hearing the same noises l brought the vehicle in for,front suspension noise. The techs heard the noise too! The noise is still there. I need to get this problem solved. Thank you Walt More

Service I brought my truck in for a scheduled service. I drove in to the service bay. No one was near by. I sat in my truck for a few minutes. No one came to I brought my truck in for a scheduled service. I drove in to the service bay. No one was near by. I sat in my truck for a few minutes. No one came to talk to me. So I got out of my truck and kinda walked around stood by my truck. No one came to talk to me. I then walked to where it looked like service area. There was 3 or 4 people standing some with a person. I waited no one came or asked me anything. Finally someone helped me . Maybe things have changed but if that's the case it Should go back to when someone came out right away to talk to you. More

Unhappy with a "Ford Certified" used escape I bought a "Ford Certified" used 2016 Escape. The rear wiper blade was shredded and I had to replace it. Was it checked? Was it checked and left in t I bought a "Ford Certified" used 2016 Escape. The rear wiper blade was shredded and I had to replace it. Was it checked? Was it checked and left in that condition? I've had the car for a few weeks and a few hundred miles and now it's telling me that it needs an oil change. They didn't even change the oil? I paid a premium price for the Certified vehicle and I feel like I was taken. What else wasn't checked? is the vehicle even safe to drive? I will say that working with the salesman, Alfonso Sandoval was a great experience. More

Recall Service for 2005 Ford Ranger Outstanding personal service rendered when bringing my 2005 Ford Ranger Truck in for airbag recall. Timely appointment, great personal service and att Outstanding personal service rendered when bringing my 2005 Ford Ranger Truck in for airbag recall. Timely appointment, great personal service and attitude by Service Adviser, Mr.Kevin Bracy. Rapid repair and assistance in concluding transaction. More

Do not trust them They made me an online offer (which they confirmed via email and made a written proposal) and were not going to honor it when walking in the dealershi They made me an online offer (which they confirmed via email and made a written proposal) and were not going to honor it when walking in the dealership. Ultimately they tried all tricks to fool me: increase interest rate, keep the same monthly payment but increase the down payment, reduce the value of the trade in... Overall an extremely unpleasant experience. Think twice before driving to this dealership... More

Service Outstanding service ( Kevin) schedule all the work the my car needs a was top the line , the kindness and the friendship was amazing , thank you hil Outstanding service ( Kevin) schedule all the work the my car needs a was top the line , the kindness and the friendship was amazing , thank you hilltop ford , a big thank you is for Mr Kevin More

Sales average; service excellent I bought my 2015 Escape from Hilltop based on their high rating for service. The purchase experience wasn't wonderful-fairly typical, unfortunately. I bought my 2015 Escape from Hilltop based on their high rating for service. The purchase experience wasn't wonderful-fairly typical, unfortunately. But service has been great. More

Service and repair Hilltop Ford is the only place I take my car for service and repair. The provide great service and do an overall great job. People are friendly and go Hilltop Ford is the only place I take my car for service and repair. The provide great service and do an overall great job. People are friendly and go out of their way to be helpful. More