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Hillside Toyota - Service Center

Jamaica, NY

4.6
159 Reviews

159 Reviews of Hillside Toyota - Service Center

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July 01, 2024

I went in for a service with a coupon not knowing it was free because I purchased the vehicle there. Kevin was really good in helping me. Great service. More

by Nunya Biz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Baker
Jul 02, 2024 -

Hillside Toyota responded

Thank you for sharing your experience! We're delighted to hear that Kevin was able to assist you and that you received great service. It's always nice to find out about complimentary services, and we're glad you could benefit from it. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

June 28, 2024

Is it possible for a car dealership to save you when you're in pickle? Well, HILLSIDE TOYOTA saved me. Yesterday, I had made an appointment to see a Toyota Camry in Manhattan and mentioned to them that More

by jkuon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Haque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Husam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Hillside Toyota responded

Thank you, Jayne and Jeff, for sharing your incredible experience! We're thrilled that our team at Hillside Toyota could come through for you in a pinch. Rick, George, Mike, Sam, and everyone involved will be delighted to hear your kind words. We're committed to going above and beyond for our customers, and it's fantastic to know we could help you get the fuel-efficient vehicle you needed. Enjoy your new Toyota Camry, and thank you again for the glowing review!

June 26, 2024

Beware. ..they're bad news! Almost 1 week after dropping my car, they cannot give me updates about it. More

by Semaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin
Jun 26, 2024 -

Hillside Toyota responded

Thank you for bringing this to out attention. We would like to further investigate this matter. Please reach out to our manager at jaclynb@titanmotorgroup.com so we can discuss the issue in detail.

Jun 26, 2024 -

Semaka responded

You guys have all my details...phone number, email address etc...After calling several times/day to ask for updates...I simply cannot believe that nobody can reach me, or speak with me...All I need is my own car fixed...no storries.

June 22, 2024

Experience was fast and great. Marvin took care of us and was very helpful. Definitely would recommend him. More

by Smccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Hillside Toyota responded

Thank you for your fantastic review! We're delighted to hear that you had a fast and great experience with us. It's wonderful to know that Marvin took excellent care of you and was very helpful. We appreciate your recommendation and look forward to serving you again in the future!

June 19, 2024

Marvin took very good care of me and my vehicle, it was a quick service. Nice new place! More

by chembocorniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Hillside Toyota responded

Thank you so much for your wonderful feedback! We're delighted to hear that Marvin took such good care of you and your vehicle. It's great to know that you appreciated the quick service and our new location. We look forward to seeing you again and continuing to provide excellent service. If there's anything more we can do for you, please let us know!

June 14, 2024

VIJAY IS ONE OF BEST SERB ICE ADVISER. .HE RESPCT COSTOMER AND RECGNISES YOU AND FRIENDLY GREETING. More

by helenjames777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latchman "VJ" Mathura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Hillside Toyota responded

Thank you for your kind words! We're thrilled to hear that Vijay provided you with excellent service and a friendly greeting. We take pride in having team members like Vijay who respect and recognize our customers. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out!

May 03, 2024

The worst service. They didn’t fix my car window frame and for parking sensors repair estimate charged more than 500. Also, after service done they didn’t fix the prob More

by ishankulovodil1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Hillside Toyota responded

We sincerely apologize for the negative experience you had. Please contact our Manager at jaclynb@titanmotorgroup.com so we can address your concerns promptly. Your feedback is crucial in helping us improve, and we appreciate you bringing this to our attention.

December 14, 2023

Very helpful and always responding to all the questions and always on time with everything More

by jeysoncanales95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2023

My state inspection has expired I am unable to schedule an appointment. If I leave my car in the street I will get a ticket. Its unfair when Honda and Toyota raise the price of their vehicles stating its More

by quicksilver11355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latchman "VJ" Mathura
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Hillside Toyota responded

Thank you for sharing your concerns. We're truly sorry to hear about the challenges you're facing with scheduling an appointment for your state inspection and the difficulties you've encountered. We understand how frustrating this situation must be, especially given the circumstances with your previous vehicle. Please allow us the opportunity to address this issue directly. Could you provide us with your contact information or reach out to our customer service team at your earliest convenience? We are committed to finding a solution and ensuring you receive the service you were promised. Your feedback is important to us, and we will work diligently to resolve this matter and restore your confidence in Hillside Toyota. Thank you for bringing this to our attention, and we hope to resolve it promptly.

November 13, 2023

I had an appointment for an inspection on October 23, 2023. Marvin Bowman checked my car-in at my appointment time. He was very friendly and explained approximately how long the service would take. In More

by bwarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Hillside Toyota responded

Thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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