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Hillside Toyota - Service Center

Jamaica, NY

4.6
159 Reviews

159 Reviews of Hillside Toyota - Service Center

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December 13, 2018

Good service and experience at this dealership Always a great experience when I come for service and customer service is great as well. They get you in in out quickly and are glad to answer any que More

by Chuckiemopar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Barratt, Travis Cobbs, Akin Dixon, James Dussap
December 13, 2018

Good service Good services for any service of the vehicles they are cooperative and finish jobs on time but it’s mechanical work so it’s takes little while. More

by Nirod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akin Dixon, James Dussap
November 18, 2018

Service BJ and his team were very helpful on the phone during the time my car was in for service. Perfect team!!! I would recommend to others anytime. More

by Sandy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
BJ and team
November 15, 2018

Quick and efficient service call. In and out within an hour Charles Barratt was informative, efficient, extremely polite and helped me a great deal this visit. I will return shortly to get more work done. Ove More

by AD930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Barratt
November 15, 2018

Good job Akin. Keep it up Keep it up Akin. Excellent job. No delay in attending to customers. Well organized. In time service. Work with respect. Excellent service given. Tha More

by Good
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
November 14, 2018

Was fast and good Fast and good service It was a first time me going to that dealership and I left very happy and of course I’ll be going back More

by Roman I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Cobbs
November 14, 2018

Unfair parts replacements James Dussap replaced my OEM Front highlander Rotors for a after Market. Travis Cobbs unnecessary More

by Fayo85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Barratt, Travis Cobbs, Akin Dixon, James Dussap
Nov 14, 2018 -

Hillside Toyota responded

Hello, I am sorry you felt this way about your experience here. Due to the high volume of vehicles entering our service department on certain days, we unfortunately cannot fit all cars in the garage. We do try our hardest to accommodate all customers efficiently. Again, I apologize you were not satisfied with your experience here and I am happy to discuss with you further to see how we can resolve the issue. Please feel free to contact me at anytime. Thank you! - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

November 02, 2018

Wonderful service! Very professional and detailed. James Dussap was extremely helpful. This was my first time at this dealership and I would highly recommended it to oth More

by Mustang67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Dussap
Nov 07, 2018 -

Hillside Toyota responded

Thank you so much for your review. We are so thrilled you had an amazing experience with our Service Specialist James. We appreciate your recommendation. Best, - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

October 17, 2018

Just worse service No body receive a phn call for service They lie to me and don’t maintain the serial . They Took 8+ hours for Oil change and said we r preparing ur More

by Mamun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Cobbs
Nov 07, 2018 -

Hillside Toyota responded

Hello Mamun, I am so sorry you feel this way. I'd like to here more feedback to see if there is anything further I can do to help. Please contact me at your earliest convenience. - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

October 16, 2018

Recent Service Experience This was my first visit which was a good experience overall. The service team was cordial and professional. The service was satisfactorily completed More

by Bigjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
Nov 07, 2018 -

Hillside Toyota responded

Hi John, Thanks so much for leaving this your review. Your feedback is important to us and will most definitely help us improve our dealership even more. Please do not hesitate if you should need anything else in the future. - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

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