Hillside Toyota - Service Center

I totally recommend hillside Toyota and I want to thank Sasha for helping us if you need any help you can ask for Sasha kekovic he is a great man and help you completely Sasha for helping us if you need any help you can ask for Sasha kekovic he is a great man and help you completely More

INADEQUATE COLD RESPONSE!!!!! In late April of 2020, when were mostly shut down b/c of the COVID-19, my car suddenly needed servicing. The message on Hillside Toyota's website sai In late April of 2020, when were mostly shut down b/c of the COVID-19, my car suddenly needed servicing. The message on Hillside Toyota's website said 'SEND AN EMAIL and someone will get back to you shortly. We have someone checking the email frequently during the day.' I got an ''immediate response'' to my email, two days later!!! And THIS I swear to you readers, was their response: 'We are closed due to the Covid-19 pandemic. Someone will get back to you when we reopen' THAT!!!!!!!!!!!!!!!!!!! WAS HILLSIDE TOYOTA'S RESPONSE. {: (( {: (( {: (( {: (( I wrote back, "Well thank you for telling me the obvious. I know that you are closed due to the virus. What interim plans do you have in place for your customers? Do you have a plan B, like a referral to another repair service; another dealership that's open? SOMETHING!!!! Are YOUR customers supposed to just sit and twiddle our thumbs while we wait for you to ''get back to us?'' Did you not make alternative plans for your customers?!?!?!?!?!? Common-sense would dictate that you have one. Are vehicles supposed to automatically behave well until this pandemic is over' I was [surprisingly] disappointed with the cold, matter-of-fact response from Hillside Toyota's management, because I've been a repeat Hillside Toyota customer for several years. And am usually pleased with the guys there. Side note: I had my car serviced by Star Toyota (Bayside, Queens), the SAME DAY that I called them. Lovely customer-service by David and Bryan who work the desks in their service dept. And no, I did not tell them anything about being a 'Hillside Toyota' customer. More

I would like to commend the customer relations manager Shereza with her professionalism and problem solving set of skills in taking care of my Toyota Highlander. She is dedicated to the brand of Toyota an Shereza with her professionalism and problem solving set of skills in taking care of my Toyota Highlander. She is dedicated to the brand of Toyota and knows her stuff. More

I would to thank the customer relations manager for taking care of getting my situation resolved with my Toyota Corolla. Ms Shereza demonstrated true professionalism and her knowledge of Toyota. Will d taking care of getting my situation resolved with my Toyota Corolla. Ms Shereza demonstrated true professionalism and her knowledge of Toyota. Will definitely return in the future to this dealership based on her expertise. More

He was very nice and was also helpful. He showed me many opportunities and was able to help me get the eighth car for me. opportunities and was able to help me get the eighth car for me. More

James; and now Travis. Have been fortunate to be dealing with James D. of the service dept for many years. [Almost 21 years]. This past Sept 18th, I had the pleasure of wo Have been fortunate to be dealing with James D. of the service dept for many years. [Almost 21 years]. This past Sept 18th, I had the pleasure of working with Travis. In my mind, he's a mentee of James, learning well the proper ways to speak and deal with customers. They are both very courteous, and do their best to make each customer feel that he or she is the ONLY customer. James would do well in HR, training employees ----regardless of where they work, what service they render----how to deal with customers /clients, whichever term that company prefers to use. Kuddos to Hillside Toyota in KEEPING these two employees. Hope that you show your appreciation to all of your employees, but particularly to those in the service dept, as this is mostly where the customers are unhappiest, because they are experiencing something negative with their vehicles, hence the reason for the visit, and they are not always in the best of moods. My pleasure to write a complimentary review---because if it was a negative review---you would definitely have heard from me as well. Althea B. More

Service. The service department is the absolute worst !! 2nd time experience with them and both time is a disaster. first i was there it was too early to chan The service department is the absolute worst !! 2nd time experience with them and both time is a disaster. first i was there it was too early to change the oil but was never told when calling for the appointment that i did not reach milage. Wasted a whole day there on top of it all because they over booked. So even though my appointment was at 10am my car was not looked at till 4pm. Now again scheduled my appointment a week in advance foe service. Called the morning of to confirm. And there is no appointment for in me in the system. This is the absolute worst of the worst service department. More

Scam with wrong info I bought my Toyota Camry 2018 from this place. As Anis Chowdhury from my community i prefer his help. But this guy scam me with all additional service I bought my Toyota Camry 2018 from this place. As Anis Chowdhury from my community i prefer his help. But this guy scam me with all additional services which i didn't wanted. Now i am trying to cancel all extra services and he is not helping me out at all. Representatives always thinks about their benefits by giving us big D.... More

As usual, James Dussap was excellent and helpful. Janes Dussap facilitated my service. My car was repaired. His performance was professional and superior. I always give him an excellent rating. He is Janes Dussap facilitated my service. My car was repaired. His performance was professional and superior. I always give him an excellent rating. He is patient and responsive to my questions. He explains everything thoroughly. He strives to be accommodating and ensures that I have a stress free and productive visit. His positive attitude makes the visit a pleasant one. More