Hillside Toyota - Service Center

Kevin was very helpful and went out of his way to help me when he saw I was waiting. He answered all of my questions and concerns. when he saw I was waiting. He answered all of my questions and concerns. More

I came to Kevin many times now and as always he provide me good solutions and excellent service as I would not receive it anywhere else. me good solutions and excellent service as I would not receive it anywhere else. More

Excellent service by Vijay! He’s nice and cares about his customers. He was the only one who addressed that my air filter needs to be change. I’ve been breathing the same air filter since I bought the car i customers. He was the only one who addressed that my air filter needs to be change. I’ve been breathing the same air filter since I bought the car in Hillside for 5 years and none of them except him took the initiative to change it. More

sales people and service staff are very eager to serve and please the customer. special commendation to VJ from service and Victor from sales. sales and service departments seemed well coordinated. and please the customer. special commendation to VJ from service and Victor from sales. sales and service departments seemed well coordinated. More

They’re was very helpful , I was so happy to choose Toyota, because you’re the best. Thank you again so so much. Have a wonderful week Toyota, because you’re the best. Thank you again so so much. Have a wonderful week More

I totally recommend hillside Toyota and I want to thank Sasha for helping us if you need any help you can ask for Sasha kekovic he is a great man and help you completely Sasha for helping us if you need any help you can ask for Sasha kekovic he is a great man and help you completely More

INADEQUATE COLD RESPONSE!!!!! In late April of 2020, when were mostly shut down b/c of the COVID-19, my car suddenly needed servicing. The message on Hillside Toyota's website sai In late April of 2020, when were mostly shut down b/c of the COVID-19, my car suddenly needed servicing. The message on Hillside Toyota's website said 'SEND AN EMAIL and someone will get back to you shortly. We have someone checking the email frequently during the day.' I got an ''immediate response'' to my email, two days later!!! And THIS I swear to you readers, was their response: 'We are closed due to the Covid-19 pandemic. Someone will get back to you when we reopen' THAT!!!!!!!!!!!!!!!!!!! WAS HILLSIDE TOYOTA'S RESPONSE. {: (( {: (( {: (( {: (( I wrote back, "Well thank you for telling me the obvious. I know that you are closed due to the virus. What interim plans do you have in place for your customers? Do you have a plan B, like a referral to another repair service; another dealership that's open? SOMETHING!!!! Are YOUR customers supposed to just sit and twiddle our thumbs while we wait for you to ''get back to us?'' Did you not make alternative plans for your customers?!?!?!?!?!? Common-sense would dictate that you have one. Are vehicles supposed to automatically behave well until this pandemic is over' I was [surprisingly] disappointed with the cold, matter-of-fact response from Hillside Toyota's management, because I've been a repeat Hillside Toyota customer for several years. And am usually pleased with the guys there. Side note: I had my car serviced by Star Toyota (Bayside, Queens), the SAME DAY that I called them. Lovely customer-service by David and Bryan who work the desks in their service dept. And no, I did not tell them anything about being a 'Hillside Toyota' customer. More

I would like to commend the customer relations manager Shereza with her professionalism and problem solving set of skills in taking care of my Toyota Highlander. She is dedicated to the brand of Toyota an Shereza with her professionalism and problem solving set of skills in taking care of my Toyota Highlander. She is dedicated to the brand of Toyota and knows her stuff. More

I would to thank the customer relations manager for taking care of getting my situation resolved with my Toyota Corolla. Ms Shereza demonstrated true professionalism and her knowledge of Toyota. Will d taking care of getting my situation resolved with my Toyota Corolla. Ms Shereza demonstrated true professionalism and her knowledge of Toyota. Will definitely return in the future to this dealership based on her expertise. More