Hillside Toyota

Jamal was very helpful in finding me the car I wanted and ensuring that I got it in a timely manner. He helped me with all the issues I had and even helped me with getting insurance. ensuring that I got it in a timely manner. He helped me with all the issues I had and even helped me with getting insurance. More

The customer service is very good keep up the good work it will incourage customer because they will feel wanted not forgotten it will incourage customer because they will feel wanted not forgotten More

Pengo is very professional, kind, and knowledgeable. I had a wonderful purchasing experience with him. I will absolutely come back to see him again if I need to purchase another Toyota vehicle in the fu I had a wonderful purchasing experience with him. I will absolutely come back to see him again if I need to purchase another Toyota vehicle in the future. My brother and I visited Hillside Toyota on May 7th, he greeted me with a very friendly welcome, and I mentioned to him about wanting a Toyota Corolla LE, so we started the negotiating process at his office desk. He was extremely forthcoming about how the shortage of vehicles did impact the pricing. Although I do not like the initial pricing at all, I absolutely appreciate his honesty. Because of the lower pricing I desire, the negotiating process was longer, and his patience was remarkable. Finally, he was able to convince the manager to offer me a fair market price. Originally, I was told to wait 2-3 months from May 7th for my vehicle due to the shortage and the rareness of celestite color. However, I received a call from Pengo on May 26. Thanks to Pengo's great relationship with the management, he was able to get the car on May 27, ahead of other customers on the queue. I only had to wait for 20 days only instead of 60-90 days!!! It was truly unbelievable, and I admire Pengo enough of his great efficiency and ability. Unfortunately, it was the memorial day weekend, so I have already left NYC on May 26, so I was unable to pick up the car on May 27. Pengo also told me the next celestite one will be 2 months away. On June 4th, I asked Pengo if he can get me a silver one instead in the early morning. Funny thing is that he had the same idea as if he read through my mind. He promised a waiting period of 2-3 week, but....surprise!!! Once again, thanks to his great relationship with the management, we were able to get the car on June 9th. It took only 5 days!!!Amazing!!! During our wait outside of the financial manager's office, Pengo overheard a conversation between me and my family over the phone. He was very generous and shared his personal story, experience, and techniques with me to help me resolve the problems. He treats customers sincerely like his friends, not just customers, and I am thankful for that. When we finished all of the financing paperwork and obtained the car keys, it was almost 8pm at night. Pengo was kind enough to stay with us to demonstrate every single feature of the vehicle, and explain their usage at different situations thoroughly as well as downloading the Toyota app and setting up a one year free Toyota safety feature notification system for me. Overall, I cannot say enough good things about Pengo. He is simply one of the best people I have encountered in my life so far. I am certainly glad that I have met him, and I hope you will have a chance to meet him in the future as well. More

With the new process of buying cars from dealership due to Covid it can be frustrating to wait for your vehicle but with Jamal he always made me think of the bigger picture and did a great job in making su to Covid it can be frustrating to wait for your vehicle but with Jamal he always made me think of the bigger picture and did a great job in making sure to stay on top of getting my dream truck to me! Jamal is a good guy…Thanks Bro! More

Jamal was great to work with—straight shooter who made everything about my trade in super easy. everything about my trade in super easy. More

Great customer service Tanya had good knowledge of her job and she was very professional job and she was very professional More