Hillsdale Chrysler Dodge Jeep Ram - Service Center

We have a Jeep Gladiator & love it. The people are very friendly & helpful, explained all the operations, love the service. Great Staff! Would recommend this Dealership highly. friendly & helpful, explained all the operations, love the service. Great Staff! Would recommend this Dealership highly. More

They care We have always been happy with the service at Jim Knox Chrysler. But the other day they were extra helpful. We had a dead battery in our 2017 Pacifica We have always been happy with the service at Jim Knox Chrysler. But the other day they were extra helpful. We had a dead battery in our 2017 Pacifica. I emailed them about the problem on Friday night knowing the service department was closed on Saturday. Saturday morning mr. Knox and his wife came driving into our driveway to jumpstart our car and take it into the dealership AND to leave us another 2017 Pacifica to drive. He said he knew that we only have the one car and we had some health problems in the family and we would need another car for the weekend. Monday we picked up the car with a new battery. More

Never had better care! As a retirement gift, I purchased a new 2014 Dodge Journey SXT for my wife. It is perfect for her and she loves it! We've traveled more than 18 sta As a retirement gift, I purchased a new 2014 Dodge Journey SXT for my wife. It is perfect for her and she loves it! We've traveled more than 18 states in it and it has always given us excellent service. What impresses me most is the quality of care we receive from our dealer! In 2015 we had some trouble with the GPS unit which they promptly replaced with no hassle or question and no charge - it was under warranty. About 14 months later we experienced the same trouble. When we reported it, they told us they would have to order the unit and we were just over our mileage warranty expiration. It took over six weeks to get the part as Chrysler had changed the part number, but when they got it, they pulled the vehicle in and did the replacement at no charge, with no question and no hassle. The most notable thing was my wife didn't want to sit and wait the two hours it would take them to repair the vehicle, so they let her use Jim Knox's personal truck to go run around Hillsdale! How cool is that? And finally, we noticed an oil leak after her last oil change so we got the car right in to Knox's service. I had read about literally dozens of horror stories concerning that vehicle. It seems the plastic oil filter adapter which is prone to cracking, was seldom covered under warranty, costing other Journey owners up to $800.00 to repair. I was very apprehensive.....until the wife got a call saying her car had been fixed and the repair was no charge - under the power train warranty! Look guys, mechanical stuff breaks. Electrical stuff breaks. It's not how, it's when. The difference between our experience and many of those with the nightmares is the dealer. Jim Knox just rocks! We highly recommend them! More

above and beyond We were already for a doctor's appointment we had been waiting for for weeks. I went to start the van and it wouldn't start. Acted like the battery wa We were already for a doctor's appointment we had been waiting for for weeks. I went to start the van and it wouldn't start. Acted like the battery was dead so I tried two friends and neither one was available to take us to the doctor's appointment. I called the dealer and explained the situation and they said they would come right away. Mr. Knox himself came to jump start the car which still wouldn't start. So he took me to the dealership and got a car for me to drive so we wouldn't miss the long scheduled appointment with a specialist. They then took care of going back to our house and getting the car to the dealer. The staff at Jim Knox Chrysler is always so friendly and accommodating it is a pleasure doing business with them. More

Never again At Jim Knox dodge you come first. Until you buy your car then you don't matter. They don't want to do warranty work till your warranty is gone then th At Jim Knox dodge you come first. Until you buy your car then you don't matter. They don't want to do warranty work till your warranty is gone then they all over it. They don't stock parts so you wait for weeks till they get your part. Over charge for labor. I will never do business with Jim KNox Dodge again. More

Just over warranty I had a problem with my 2012 Town and Country develop a little while after my bumper to bumper warranty expired. The van did have only 29,000 miles. T I had a problem with my 2012 Town and Country develop a little while after my bumper to bumper warranty expired. The van did have only 29,000 miles. The people at Jim Knox got Chrysler to help with the problem saving my all but a deductible on the repair. A good place to deal in the Hillsdale, MI area. More