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Hillsboro Ford - Service Center

Hillsboro, TX

4.7
121 Reviews

121 Reviews of Hillsboro Ford - Service Center

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June 07, 2025

Randy was ez to deal with and I was in and out in what I call good time More

by Retired Ford senior master technician
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kotch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Great experience with the service department. Jomanda was very knowledgeable and made things easy. Will definitely go back in the future. More

by Cminyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JoManda Orta
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Great service and employees. They will come pickup your vehicle for service if you need them to. More

by PUTTMISSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen McCutchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Always easy to schedule maintenance. Quick turnaround. Knowledgeable, reliant, and trustworthy. I would recommend them to anyone looking for a good dealership. More

by ROGERGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen McCutchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kotch
5.0
This rating includes all reviews, with more weight given to recent reviews.
JoManda Orta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

The dealership was able to get the part I needed for my vehicle and give me an appointment right away to have it installed. More

by TSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kotch
5.0
This rating includes all reviews, with more weight given to recent reviews.
JoManda Orta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Always take the best care and are on time. Very professional. Been using them for years. More

by terremd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen McCutchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

oh my last repair job that was a recall from Ford, someone definitely dropped the ball. Either Ford or the local dealership provided a terrible customer service. It has made me revaluate whether or no More

by Jamacunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kotch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Hillsboro Ford responded

Thank you for taking the time to share your experience. You're absolutely right—while recall repairs can sometimes be complex and dictated by parts availability or manufacturer timelines, the lack of communication you experienced is inexcusable and not reflective of the level of service we aim to provide. We sincerely apologize for the inconvenience and the frustration caused by the delay and lack of updates. Your feedback is being taken seriously and will be addressed internally to ensure a better experience moving forward. We truly value your business and hope to have the opportunity to regain your trust. -Hillsboro Ford

May 13, 2025

We have been using Hillsboro Ford for service for several years. I can usually schedule service when I need it without having to wait. We’ve had a couple of issues that needed to be looked at immediately and More

by jb31219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kotch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

One of the smoothest car buying experiences I’ve had. Gabby was great and went above and beyond to make it an easy process. More

by TK7286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Cook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabrielle Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025

Everyone is always friendly and willing to help. The service department does a great job explaining the repairs they will perform on our vehicle. More

by RUSSELL.GAUER
Recommend Dealer
Yes
Employees Worked With
JoManda Orta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JoManda Orta
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