Hillsboro Ford

The service is always exceptional and friendly. From David to April to Allen, the entire crew works tirelessly to make sure your needs are met in a timely and efficient manner. From David to April to Allen, the entire crew works tirelessly to make sure your needs are met in a timely and efficient manner. More

Was asked to address the low air pressure in the tires only to find out one tire had 71 one had 68 and 2 were under 55 making it a little unruly driving it home overall it came by luck we stopped twice an only to find out one tire had 71 one had 68 and 2 were under 55 making it a little unruly driving it home overall it came by luck we stopped twice and got out and looked never approached but at the end of the day I look forward to the relationship and we love the truck . More

Incredible service. We had a brand new Lincoln from Grapevine that blew a hose on our way to Waco…like literally brand new. It had less than 150 miles on it. We pulled i We had a brand new Lincoln from Grapevine that blew a hose on our way to Waco…like literally brand new. It had less than 150 miles on it. We pulled in on Saturday at 4pm, gave the guys my keys to My brand new vehicle, he took my name, and then took charge. Randy was amazing and got everything put back together quickly. I’m thankful that Hillsboro Ford was in the right place at the right time for us. More

Always friendly. Good people in service & in office. I like I can get in when I need to be able to get work done. Good people in service & in office. I like I can get in when I need to be able to get work done. More

Hillsboro Ford has taken pretty good care of my truck for routine maintenance and repairs related to check engine lights since the original dealership, Zeck Ford in Itasca, shut down within a year of the pur routine maintenance and repairs related to check engine lights since the original dealership, Zeck Ford in Itasca, shut down within a year of the purchase of the truck. More

The customer service is great and the work was done in a timely manner. The staff at Hillsboro Ford are outstanding. timely manner. The staff at Hillsboro Ford are outstanding. More

★☆☆☆☆ I recently purchased a Kia Carnival from Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative (Angela) was professional and helpful, the overall experience was deeply disappointing. The dealership failed to provide clear communication about their payment policies, particularly regarding which banks they work with. Despite multiple follow-ups over several days, I never received clear answers about whether they accepted drafts from specific banks. This lack of response forced me to resort to a wire transfer, causing unnecessary delays and complications. The sales manager, rather than helping, added to the frustration. He claimed he could beat my pre-arranged financing rate of 5.5% but never provided any concrete terms or documentation. This led to me having to pay cash for the vehicle against my original intentions. When the wire transfer was sent, verification took nearly two hours despite promises of an instant process – particularly challenging as I was managing young children and a mobility-impaired grandparent during this time. To add insult to injury, when I finally received the vehicle, it still had trash in the third row and less than a quarter tank of gas. Their solution? A free future detailing service – despite the fact that I live two hours away from their dealership. The cost of filling up the nearly empty tank they provided me actually exceeded what a local detailing service would cost in my area. This "solution" demonstrated a complete lack of understanding or concern for the customer's actual situation. The dealership's response to my detailed complaint acknowledged these issues, but their proposed remedy showed little genuine effort to make things right. Potential customers, especially those traveling from out of town, should be aware of these service and communication problems before making their purchasing decisions. Positives: - Competitive vehicle pricing - One helpful sales representative - Eventually acknowledged issues Negatives: - Poor communication about payment policies - Unsubstantiated financing promises - Significant delays in payment processing - Vehicle delivered in subpar condition - Lack of proactive problem-solving - Offered impractical compensation (detailing service 2 hours away) More

Great overall experience! Fritz and Shane were both very friendly and easy to work with on the purchase. The entire process (negotiation, trade, paperwork) was very smooth. Fritz and Shane were both very friendly and easy to work with on the purchase. The entire process (negotiation, trade, paperwork) was very smooth. I'll definitely be working with Hillsboro Ford and Fritz/Shane on my next vehicle purchase. Highly recommended! More

I have no complaints everything was good and thank you for your service thank you for your text for your service thank you for your text More

I’ve tried many other dealerships with less than satisfactory results . When I went to Hillsboro Ford I was treated kindly, all my questions were answered and trust was formed . They are great! I r satisfactory results . When I went to Hillsboro Ford I was treated kindly, all my questions were answered and trust was formed . They are great! I recommend them to everyone I know. More