Hillsboro Ford

Beyond buyer's remorse. .. I would like to communicate with a manager please? First, this was the worst buying experience of a vehicle I have ever had. I came in due to th .. I would like to communicate with a manager please? First, this was the worst buying experience of a vehicle I have ever had. I came in due to the voucher on Facebook saying, if you're upside-down on your vehicle then ya'll can help. A few Red Flags were: The trade in was denied, but was told there was a lot of voucher money put towards the vehicle Then the salesman kept push the fact that in Texas we are safe from having the bank garnish our checks for a vehicle loan. Then when I was checking insurance and trying to communicate with my bank about our Truck we were trying to trade it, my husband said I could go to the truck. I Then stated that we still didn't have our keys, but our truck wasn't in the shop. I also didn't feel right about it costing so much without any roll over (negative equity), which i mentioned to the salesman. We didn't get our Truck keys back until after we signed and paid the $1000 down for the new one. Lastly when I drove away in our vehicle (not the new one) a light or blinker was out, which wasn't out when we arrived. We need to return it. Appreciate any help you can provide. I sent this letter to the dealership 6 days after having the vehicle. With no reply. Now after 7 days, we can't drive the Truck due to a Low engine oil pressure notification on the dash and grinding when we press on the gas. More

Was doing long and hard internet search for a F-150 Raptor - R. I used Ford Inventory Search and called Shane. He was “johnny on the spot” answering all my questions and getting me proposed deals wit Raptor - R. I used Ford Inventory Search and called Shane. He was “johnny on the spot” answering all my questions and getting me proposed deals with and without trades. We worked for two days and then I came in with my two trades and picked up the new Raptor on the third day. Shane was super helpful, super professional and extremely courteous. My wife thought he was great to deal with as well. He made everything so pleasant and so easy. Dealership personnel were ALL amazing including Craig in Finance !!! More

Slow to get service High prices Not good Not much else to say for now to say for now More

Service department was great to work with and work well done and on time as I was told. done and on time as I was told. More

They've always been kind and helpful when I ask questions about what needs to be fixed on my car about what needs to be fixed on my car More

Great experience. Friendly and very knowledgeable about the cars we wanted to test drive. We ended up trading our truck for a Santa Fe. Friendly and very knowledgeable about the cars we wanted to test drive. We ended up trading our truck for a Santa Fe. More

Hillsboro Ford made a prompt and convenient appointment, were friendly and on time, serviced my truck quickly while I waited, even cleaned my windshield. I will continue to get my trucks serviced there. M were friendly and on time, serviced my truck quickly while I waited, even cleaned my windshield. I will continue to get my trucks serviced there. My son does also. More

Great mechanical service. Will not do business there again thanks to the RUDE blonde behind the cashier’s desk. I have 2 Broncos & an F-250 and will soon buy another truck. Will not do business there again thanks to the RUDE blonde behind the cashier’s desk. I have 2 Broncos & an F-250 and will soon buy another truck. Took her 10 seconds for this dealership to lose my business. More

Went in to look at a vehicle brought it home great team to work with to work with More

Great experience. We were in and out in less than hour. Fritz made the process easy and simple. We were in and out in less than hour. Fritz made the process easy and simple. More