Hiller Ford - Service Center

Great service and staff. Very helpful and easy to deal with. The staff was knowledgeable and answered all my questions. Shuttle service was great and helpful with the transportation I needed. Thanks with. The staff was knowledgeable and answered all my questions. Shuttle service was great and helpful with the transportation I needed. Thanks More

New Vehicle Issues Not Resolved / Ford Does Not Care I purchased a new $50,000 Edge ST in April of 2019. The vehicle has a bad vibration over 70 mph, and the steering wheel shakes. After 6 visits, I st I purchased a new $50,000 Edge ST in April of 2019. The vehicle has a bad vibration over 70 mph, and the steering wheel shakes. After 6 visits, I still have the problem. My gripe is with the quality of work. They started by balancing, then a new tire, then a new driveshaft. Basically changing parts and not actually knowing what was wrong. There was even a visit by the Ford Engineers. After all of that, I had to ask them to put on a different set of know smooth wheels. It resulted in the conclusion that I have a bad wheel. Since they spent all this money on non necessary parts, they refuse to replace the wheel. The reasoning is that the Ford Engineers who test drove the vehicle said it is within specs. I guess it's ok to have a $50,000 vehicle with a pulsating steering wheel and a very noticeable vibration. It's sad because I have purchased many vehicles over the last 20 years from Hiller. They make me feel like the history does not matter. More

Have had multiple workman ship issues with Hiller Ford, none of which have they wanted to stand behind. I had RECALL work done there in Jan 2018, now this summer was getting grease/silicone on the ins none of which have they wanted to stand behind. I had RECALL work done there in Jan 2018, now this summer was getting grease/silicone on the inside of the window. Took it to my local dealership and was informed that it was a workman ship issue related to how the recall work was done. I took this information to Don the service manager who is refusing responsibility despite the local dealer explaining to him exactly why. His excuse has nothing to do with their shoddy work but more of the time since they did the recall work. Upon speaking with Don he states that the parts Ford uses for a recall should not be trusted for more than 12 months. It's pretty bad that the service manager doesn't even believe in the parts he is using. More

Disrespectful I am usually very pleased with the service. This time when I got in my truck after an oil change all I could smell was smoke from what I can only ass I am usually very pleased with the service. This time when I got in my truck after an oil change all I could smell was smoke from what I can only assume was the tech vaping in or around my truck. I had to drive home with the windows down and had to leave them down for several hours. As someone who is highly allergic to the chemicals, I would hate for someone to have an asthma attack while driving. I will not be bringing my vehicles there any more until I know this will be rectified. More

Excellent top to bottom! Great service, professionalism and price! For a first time visit I was impressed with the quality and professionalism of the staff. The facility was q Great service, professionalism and price! For a first time visit I was impressed with the quality and professionalism of the staff. The facility was quite clean and the service was efficient. More

BEST overall dealership I have purchased my last 3 vehicles from Hiller Ford. My dealings with them go back to 2010 when I purchased a 2010 Ford Escape. Each time I was treat I have purchased my last 3 vehicles from Hiller Ford. My dealings with them go back to 2010 when I purchased a 2010 Ford Escape. Each time I was treated much better than I expected. There have been times where I have had to have warranty work done which was completed in a very timely fashion and the service department personnel are very nice and have always conducted themselves in a professional manner. The same can be said about the Quick Lane crew. I would highly recommend this dealership for new or used vehicles and service. More

Quick service Quick and friendly oil change. During multi point check was advised that tire tread indicated new tires needed soon. Tires are original tires on vehic Quick and friendly oil change. During multi point check was advised that tire tread indicated new tires needed soon. Tires are original tires on vehicle that was purchased new 25,000 miles ago . I expressed my concern with staff that tires should last longer than this low mileage for tires that came on $48,000 vehicle. They shared my concern but advised they could do nothing but sell me a new set. More