Hill Nissan - Service Center

Giving Credit When Due I am a firm believer in givING Credit where credit is due. About a year ago I had an aweful experience with this service department so when the air st I am a firm believer in givING Credit where credit is due. About a year ago I had an aweful experience with this service department so when the air stopped working in my 2015 Rogue, I was less than excited to deal with them. When I called however I was pleasantly surprised when they told me to bring my vehicle in even though they were over capacity because it was too hot here to be without air. Once I dropped my vehicle off they put me into a rental vehicle with no questions asked and I was still able to make it on time to work! By 3pm I had a call confirmed they found the problem (a bad air compressor), confirmed covered under warranty, and could come get my vehicle! Check out was quick and smooth and everyone was much more friendlier this time around!! I'm not totally sold since I've had 1 bad and 1 good experience so I still wouldn't recommend them, but I will give them another chance come my next oil change need More

Absolute Best Customer Service Ever My wife and I have experienced some problems with our Nissan Rogue- I went in with a chip on my shoulder and an attitude!!! The service department at My wife and I have experienced some problems with our Nissan Rogue- I went in with a chip on my shoulder and an attitude!!! The service department at Hill Nissan blew us away with there professionalism and they went above and beyond to help us ! I will now become there BEST advertising!!! More

Turned my rotors! I called in to see if I could get a slight shimmy in the steering wheel when I applied the breaks checked. I talked to Wayne Brokaw and set an appoint I called in to see if I could get a slight shimmy in the steering wheel when I applied the breaks checked. I talked to Wayne Brokaw and set an appointment for two days later. I arrived and waited for about an hour while the tech drove the car and inspected the rotors. I was told the pads looked fine and the rotors were thick enough to turn and they suspected that was the problem. They also suggested an alignment and tire balance. The tires were wearing normally and would need replacement within 10K so I passed on those suggestions. They gave me a ride home and about three hours later picked me up. They did what they said they would do. Well done! More

2 hour + oil change I attempted to call the day before I needed to bring my vehicle in for an oil change. After holding for 7 minutes and being told several times no appo I attempted to call the day before I needed to bring my vehicle in for an oil change. After holding for 7 minutes and being told several times no appointment was needed and everyone in service was busy 2xs I disconnected the call and brought my vehicle in without an appointment. I dropped the vehicle off at 8:25am and returned at 10:40to be toldy vehicle was still not ready! So much for express and no appt needed!! The staff was not friendly or talkative when I dropped the vehicle off and could care less abouty frustration over a 2 1/2+ oil change time! Never will i return here More

I do not recommend this place,service dept.is BAD they never call,and when I call no body did know anything about my car,the worst ever I will never recommend and never go back I don't trust them,I'm afra never call,and when I call no body did know anything about my car,the worst ever I will never recommend and never go back I don't trust them,I'm afraid about my car now More

The service dept at Hill really irritated me. I called about a recall, the person confirmed that they had the part and were ready, so I scheduled an appointment and made arrangements for someone to pick m about a recall, the person confirmed that they had the part and were ready, so I scheduled an appointment and made arrangements for someone to pick me up at the dealership. When I showed up for the appointment they didn't have the part. The guy said that they'd call me as soon as the part arrived. I waited patiently, and 2 months later had not yet received a call so I sent an email to the dealership to give them an opportunity to 1) apologize for not having the part and not calling and 2) offer a loaner car since it was their fault that I had to make a second appointment. The day after I sent my email I did receive a call to say that they had the part, but no apology, and I was told I could ride the shuttle if I wanted. This is a very small thing, but it irritates me even more because it would have been so easy for them to make it right. Since they didn't take the small, easy steps necessary to make it right it shows me that they don't care that much about my business. So I'll be taking my business elsewhere. More