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676 Reviews of Hill Nissan - Service Center
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January 06, 2021
What an amazing experience Gabby provided me. Although the problem was unknown when I arrived, she checked every possibility until it was found. Although, I didn't purchase the vehicle from this dealersh the problem was unknown when I arrived, she checked every possibility until it was found. Although, I didn't purchase the vehicle from this dealership, I was treated as though I did. Awesome customer service.....hats off to Gabby. More
by twilass
Employees Worked With
Gabby
August 10, 2020
Tried to get Service Plan promoted by Nissan. The letter said take the offer to our dealer, Hill Nissan. Went to Service Desk and they didn't know anything about the plan and sent us to Finance. Finance s said take the offer to our dealer, Hill Nissan. Went to Service Desk and they didn't know anything about the plan and sent us to Finance. Finance said take it to the Cashier. Cashier said she needed a ticket from the service manager who couldn't be found. The Rental Manager took the time to try and help us by repeatedly calling the Service Manager who still did not answer his phone. After being passed around and then waiting 30 minutes for the Service Manager we left. The Rental Manager said someone would call that afternoon. Someone did but we couldn't get to the phone in time. We knew it was Hill Nissan but not who actually called since no voicemail was left. Receptionist did not know who called when we called back. We have never had so much trouble trying to spend money with a car dealership. I was so infuriated I wrote a letter to the General Manager at Hill explaining the situation. I received a call from the Service Manager the following week. His apology was so shallow I really didn't want to speak with him any longer than I had too. He asked if I could come in and purchase the plan in such a nonchalant way it really infuriated me again. I told him I would discuss it with my wife but do not plan on any purchase from Hill in the future. Bottom line is maybe next time I deal with a dealership it might next door where they advertise, Save Time, Save Money. Not at Hill where it is waist time, waist money. Poor customer service except for the Rental Manager. More
by EP
Employees Worked With
Not known
October 19, 2019
Super, satisfied, ecstatic, overjoyed, , affordable, etc.. I. can always count on Nissan to treat me with respect , kindness, and courtesy. My experience has always been superb, from the awesome greeting of th I. can always count on Nissan to treat me with respect , kindness, and courtesy. My experience has always been superb, from the awesome greeting of the service members, to the amenities offered ( cookies, coffee, water, donuts.......), the professional with the cashiers, the smiles on the environmental employees faces, and the one on one with the sales person. My one and only Bernard Pruitt, who I will only buy a vehicle from. More
by Renee
Employees Worked With
Mr. John did Drive a hard bargain , but I prevailed in the end!!!!!
November 02, 2018
Service I was promised 5.00 dollar oil changes when I purchased my car I received 3 oil changes at 5.00 , then out of nowhere they said my oil changes would c I was promised 5.00 dollar oil changes when I purchased my car I received 3 oil changes at 5.00 , then out of nowhere they said my oil changes would cost 25.00 each and stated they had no records of any 5.00 deal. This car lot and there sales team does not stand behind there word . Just FYI , More
by Billy@2019
Employees Worked With
Service and sales team
October 26, 2018
Basically they just stole 2000 from me. I paid 2000 dollars for the job. Which is supposed to take 2 and half hours. They got done in 30 mins. All they did just vacuumed my car. I paid 2000 dollars for the job. Which is supposed to take 2 and half hours. They got done in 30 mins. All they did just vacuumed my car. More
by Omar
Employees Worked With
Dan, Norm and Debbie.
July 31, 2018
batteries dead in both keyes and couldn't start amarda it was just fantastic after explaining my problem to Debbie Saxe, my sales consultant, out came a special helper who put in new batteries and all was it was just fantastic after explaining my problem to Debbie Saxe, my sales consultant, out came a special helper who put in new batteries and all was fixed...at my home ..came quickly...solved my problem and I was on my way... I was so thankful for such a great professional guy who answered all my questions too. really impressed with him. This is the third time that Debbie has given her all in helping me out....I feel very secure knowing that If I get stuck again, she will solve it...such a relaxing thought, In all my car transactions, I never had a salesperson take care of me like this before. That is why I tell everyone about how Debbie and Hill are number one with me and will be the same for them when they buy from Debbie at Hill. More
by betsywhoneeded help
Employees Worked With
Debbie Saxe and professional who came out ( Wrote his name down and lost it)
June 13, 2018
Very bad customer service. First, I called Hill Nissan and made an appointment because my check engine light was on. When got there I gave them my keys and took my truck. Aft First, I called Hill Nissan and made an appointment because my check engine light was on. When got there I gave them my keys and took my truck. After about a half hour of waiting I went to see what was going on and couldn't find my truck. All they did was drive my truck around back and park it. After another hour I started asking people why I made an appointment in the first place. I asked the service manager why I made an appointment if I was just going to sit around for an hour and a half. I asked him don't you just hook something up to my truck to find out why the check engine light is on. He said NO this isn't Auto Zone. I guess that is supposed to mean something to me. On my way home I stopped by and had a real mechanic look at my truck. He took an OBD 2 scanner, witch works just like I told that know nothing service manager. It took less than one minute to find out why the light was on. I bought and had my truck serviced by Hill Nissan, never again. More
by neverhill
Employees Worked With
Service Manager
February 04, 2018
Don’t bother with the service department here. I tried calling starting Monday. No answer in service department, so I hung up and tried about 10 minutes later, same thing. So over and over all day I tried calling starting Monday. No answer in service department, so I hung up and tried about 10 minutes later, same thing. So over and over all day no one would answer. The operator kept coming back saying she could give me to voicemail. I said no because I needed to speak to someone to set an appointment so she put me through to a voicemail, left message, still nothing. This continued every day until Friday, my husband called and no one answered for him either, he also left a message. It is now Sunday afternoon and nothing. A pitiful excuse for a car dealership. I do not recommend this place. Take your business where someone can help you. More
by Very disappointed customer
Employees Worked With
N/A
March 08, 2017
Not customer service oriented I called the service department 4 times and left voice mails each time. I finally got a call back, and my vehicle got towed to the dealership. I was t I called the service department 4 times and left voice mails each time. I finally got a call back, and my vehicle got towed to the dealership. I was told it would take 2 days to fix it - today is one week. They had to order a part - NO ONE CALLED TO TELL ME. They did give me a loaner (which is why they didn't get one star). I am very disappointed with the service I've received (I did buy my car there). More
by MissPita
Employees Worked With
Tony
