Hill Nissan - Service Center

Will definitely not buy a car from here again no one wants to listen when you have an issue. wants to listen when you have an issue. More

Very good customer service, every employee treats you with respect and keep updated in any extra service you're vehicle may require. with respect and keep updated in any extra service you're vehicle may require. More

Between my oil change and my tires the following week it was terrible service. My oil change was 26.00. We went to the desk to pay and I had a coupon for 10.00. Chris said he would honor that took the paper was terrible service. My oil change was 26.00. We went to the desk to pay and I had a coupon for 10.00. Chris said he would honor that took the paper back to his desk and came back with a new bill that was 59.00 he said they forgot to put the oil on the bill. What who does that? So I said had I not mentioned to you about the coupon I would have paid 26.00. He said but they didn't put the full service on there and I corrected it. Again who does this. I spoke to the GM and he agreed and honored the 16.00. I would have been fine with that mistake except I came in on Friday (the following week) for tires and an alignment. He charged me for 120.00 for tire balance and labor that was not discussed with me and when I went to pay after being there for over 2 hours they forgot to do the alignment. Really... I came in for tires and an alignment only. Please look at my last tire receipt from 2019 I got tires and an alignment no crap charge for 120.00 for balancing. My quote was $627.51 for an alignment and four tires. (I have the quote if you want it) and I had a coupon for 75.00 off. I was expecting to pay $552.51. I had to wait another hour for them to put my car on the rack and do an alignment they neglected to do and still got charged that 120.00 I had no idea about and was certainly never asked. I spoke to Zac and he adjusted the alignment fee for the confusion. At the time I was ok because he was so nice but when I got home I felt cheated. Chris misinformed me two times. I expect to pay what I am quoted. No more no less. I've been coming to Nissan since 2015 and never had service like this before. 2 times within 1 week. My husband also bought his car from you as well. I paid 621.20. I would like a refund of $68.69. This would be the amount I was quoted with my 75.00 coupon. I feel this is not only fair due to this is what I was quoted but also my time and frustration of these 2 service mishaps should not be irrelevant. Let me know. Thank you, Tracy Poe. More

Service department is always friendly and attentive: never a bad experience! Always fair on price and time! never a bad experience! Always fair on price and time! More