Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

This review is from Billy Carter. I recently purchased a 2010 Dodge Challenger at your dealership. There were slight imperfections in the paint job on the automobile. I brought the car into the dealership 2010 Dodge Challenger at your dealership. There were slight imperfections in the paint job on the automobile. I brought the car into the dealership & the Corrections were done on the paint job of the car and a stripe was added to the sides. The service was professional & courteous and the work was completed to my satisfaction. Thanks again for providing the work and attention I needed in such a courteous & professional manner. Sincerely, Billy Carter More

I brought my 2007 Caliber to have a bad ABS sensor replaced. Mike dealt with me, and two Enterprise offices, to make sure that my needs were taken care of. I was able to go about my daily routine beca replaced. Mike dealt with me, and two Enterprise offices, to make sure that my needs were taken care of. I was able to go about my daily routine because they provided me with a very nice rental car, and shuttle service. On top of that, everyone was friendly and professional. In this day and age, that goes a long way. I will certainly continue to do business with Hill-Kelly Dodge. More

I was a long time customer to another dealership and I have recently had some difficulties there and decieded to give Hill Kelly Dodge a try. I came in and spoke with John chambers who was very helpful an have recently had some difficulties there and decieded to give Hill Kelly Dodge a try. I came in and spoke with John chambers who was very helpful and exteremly knowledgable. He took up time with me and made me feel confident in my decisions. He answered my questions and made sure that my car needs were met. Each time I have came in for an appointment or service issue, I have lefted please. I have now been to Hill Kelly three times and each time with John Chambers, I am very satisified with their service and I would recommend Hill Kelly Service and John Chambers to anyone. More

Outstanding customer service before, during and after my car was service. Being in the military and transfering every 2-3 years, this is by far the best Chrysler dealership I have visited. The only thing th car was service. Being in the military and transfering every 2-3 years, this is by far the best Chrysler dealership I have visited. The only thing they could add or do to take them farther over the top is to clean your vehicle after each service. More

My experience with Mr. McArthur far out weighed my experience with the salesman who sold me the car. If I had to rate my experience on the sales side I would have to rate it as "1". This is the 5th a experience with the salesman who sold me the car. If I had to rate my experience on the sales side I would have to rate it as "1". This is the 5th automobile I've purchased and have never felt so "taken" before. The salesman was not honest with me from the beginning, only it was too late before I realized it. He rushed through with explanations and was not truthful about the car's cruise control. He "sold" me the car under the impression it was exactly like the one I test drove, which it was not. Then he proceeded to tell me that none of the cars came with the cruise control already added, that it is added after the car is sold, that the device came with the car and would be added at the dealership once sold. When I questioned him about it, he then said he didn't know why it wasn't already on the car, but they had the part and could add it to my Jeep the next week. I took my car in on Monday to leave it and he acted like we never talked about me bringing the car back on Monday to have the cruise added. He then promised if I left the car the cruise, cargo cover and stain on the roof liner would all be corrected. I left my car and returned on Friday to find out they didn't have the cruise control part, the cargo cover wasn't in and the stain was still there. So why the need to leave my car for 3 days? The best service came from Mr. McArthur who took ownership of the situation. He wasn't worried about who said what and when they said it nor the fact it wasn't his responsibility to see about the cruise control and cargo cover, yet he did. He was professional from beginning to end. That is what customer service is about, not where to point the blame nor how to dodge responsibility. Take ownership of the problem, get it resolved, take care of the customer. The sales staff would do well to follow his lead More

Had my 2008 dodge Charger in shop twice due to 2 different accidents. The 1st accident the car was in the shop for about a month and everything was fixed and to my expectations of when I bought the different accidents. The 1st accident the car was in the shop for about a month and everything was fixed and to my expectations of when I bought the car. The Service Department(Reese Trantham) always was there to answer my calls and return them as well. Also answered all my questions about the repairs. The 2nd accident took about 2.5 months and again Reese and his team were on top of it,fixing the car again back to factory condition. He and his team went above and beyond a customers satisfaction of repairing a car.. I thank him and Hilly Kelly Dodge for being there in my troubled times of accidents and also ,for being VERY understandable during the times the car was in the shop. I could have taken the car to other Dodge dealerships in the area or another car repair shops,but I felt more confortable with Hill Kelly Dodge and the service department there.I felt they knew me,and I knew them. I felt like I was a customer and I was important as the day I bought the car 2 years ago. More

Hill Kelly has been a very easy dealer to work with. I've always been able to get my van in quickly and waited while the service was performed. Scott Bowden is always very attentive and efficient. He' I've always been able to get my van in quickly and waited while the service was performed. Scott Bowden is always very attentive and efficient. He's done a great job taking care of my T&C and making me feel like a valued customer. Thanks Scott!! More

I had the opportunity to work with Scott Bowden the last two times I've visited the dealership for service. I feel comfortable with Scott and his recommendations, and he goes beyond the "service" and makes two times I've visited the dealership for service. I feel comfortable with Scott and his recommendations, and he goes beyond the "service" and makes it "personal." Scott is aware of not only what NEEDS to be done, but what HAS to be done and how to save you money while doing it. He's a pleasure to work with. More

MR. BOWDEN WAS VERY PROMPT AND PROFESSIONAL. I WILL RECOMMEND HIM TO MY FRIENDS AND FAMILY. HE WAS ALSO VERY CORDAL. I APPRECIATE HIM AND HOPE TO DO BUSINESS WITH HIM IN THE FUTURE. i have delt wit RECOMMEND HIM TO MY FRIENDS AND FAMILY. HE WAS ALSO VERY CORDAL. I APPRECIATE HIM AND HOPE TO DO BUSINESS WITH HIM IN THE FUTURE. i have delt with other dealers and spent my whole saturday morning there to get my oil changes. Mr. Bowden and his staff were very efficent. Brenda Hill PENSACOLA, FL More

Service was very good, however, I had an 8:15 appointment and did not leave until 11:00. I had an oil change and a few items to check out. The parts had to be ordered for all the items, so the oil change is and did not leave until 11:00. I had an oil change and a few items to check out. The parts had to be ordered for all the items, so the oil change is all that was completed. Therefore, another appointment will be necessary. More