Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Fast and excellent service. Service Advisor thoroughly advised me of my upcoming service requirements. He even discovered a recall that needed to be attended to and took care of it immediately. I have tak advised me of my upcoming service requirements. He even discovered a recall that needed to be attended to and took care of it immediately. I have taken my car for service at HK several times and each time my overall experience has been outstanding! More

I waited only 45 minutes for two computerized keys. But the price was $151 per key, $46 for a computer charge to reprogram my original and the two new keys, plus tax of $26.03, for a total charge of $373.0 the price was $151 per key, $46 for a computer charge to reprogram my original and the two new keys, plus tax of $26.03, for a total charge of $373.03. In the old days, I would have paid $2.00 per individual, non-computerized key. For my past 2005 van, I initially paid about $50 per key; last spring, I paid about $85 per key. Sadly I have no alternative; I must go to the Dealer. Mr Drinkard was most courteous and helpful, and the service on a walk-in basis was quick. But the Price??? I bought my previous 2005 used minivan at Hill-Kelly, but made about 5 trips (48 miles round trip) back to the dealer to get the electronics working. Turned out someone had put a cigarette lighter in the socket, which quickly shorted out the system. The tech accused me of inserting the lighter. (I am not a smoker) But that is how the car came. So when I bought my current (used) van , I bought it in Alabama. More

Mhy problem with all dealerships is the price of repairs. My experience is that dealerships charge more that any other garage and so I fix ir myself or stay-a-way. In my case I did not know what was wrong My experience is that dealerships charge more that any other garage and so I fix ir myself or stay-a-way. In my case I did not know what was wrong and my van would not start. I had it towed to the dealership because in the past I had trouble with my computer and I suspected it was the same. I was wrong and it was the ignition coil. If I had know I could had picked up the part for $30.00 and changed it myself. I was charged $60.50 for the part, 2256.12 for labor, 22.51 for shop supplies (I doubt if there was any) and then tax 23.11 for a total of 331.24. Then on top of that I had a towing cost of 50.00. I wish dealshiips would charge a reasonmable fee to tell you what is wrong and then let you fix it. With towing my cost was almost 400.00 for a 30.00 part, I call that bad. More

John Chambers was very friendly and kept us updated on the progress of the job. I recommend anyone to do business with him. My car was fixed right away and so far no more problems. Thanks John and Hill-Ke the progress of the job. I recommend anyone to do business with him. My car was fixed right away and so far no more problems. Thanks John and Hill-Kelly for being there for me. Third time visit to service my car for 3 different problems and each visit has been very satisfactory and each time everyone was very friendly. More

Over all it was a good experience. I gave the rating because I was asked. The dealer could work on the online appointment setup. It was a bit confusing, and filled in some automatic information what we because I was asked. The dealer could work on the online appointment setup. It was a bit confusing, and filled in some automatic information what we did not request for our last visit. As a result, I made this service appointment by phone. More

I called the service department and was given an appointment within the hour. My vehicle was serviced quickly and I received a prompt call notifying me when it was ready for pick up. I was offered appointment within the hour. My vehicle was serviced quickly and I received a prompt call notifying me when it was ready for pick up. I was offered a ride which I didn't need, but they were very considerate of my time and needs. More

This review is from Billy Carter. I recently purchased a 2010 Dodge Challenger at your dealership. There were slight imperfections in the paint job on the automobile. I brought the car into the dealership 2010 Dodge Challenger at your dealership. There were slight imperfections in the paint job on the automobile. I brought the car into the dealership & the Corrections were done on the paint job of the car and a stripe was added to the sides. The service was professional & courteous and the work was completed to my satisfaction. Thanks again for providing the work and attention I needed in such a courteous & professional manner. Sincerely, Billy Carter More

I brought my 2007 Caliber to have a bad ABS sensor replaced. Mike dealt with me, and two Enterprise offices, to make sure that my needs were taken care of. I was able to go about my daily routine beca replaced. Mike dealt with me, and two Enterprise offices, to make sure that my needs were taken care of. I was able to go about my daily routine because they provided me with a very nice rental car, and shuttle service. On top of that, everyone was friendly and professional. In this day and age, that goes a long way. I will certainly continue to do business with Hill-Kelly Dodge. More

I was a long time customer to another dealership and I have recently had some difficulties there and decieded to give Hill Kelly Dodge a try. I came in and spoke with John chambers who was very helpful an have recently had some difficulties there and decieded to give Hill Kelly Dodge a try. I came in and spoke with John chambers who was very helpful and exteremly knowledgable. He took up time with me and made me feel confident in my decisions. He answered my questions and made sure that my car needs were met. Each time I have came in for an appointment or service issue, I have lefted please. I have now been to Hill Kelly three times and each time with John Chambers, I am very satisified with their service and I would recommend Hill Kelly Service and John Chambers to anyone. More

Outstanding customer service before, during and after my car was service. Being in the military and transfering every 2-3 years, this is by far the best Chrysler dealership I have visited. The only thing th car was service. Being in the military and transfering every 2-3 years, this is by far the best Chrysler dealership I have visited. The only thing they could add or do to take them farther over the top is to clean your vehicle after each service. More