Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Since 1978, Hill-Kelly has been my dealership. I have bought close to a dozen vehicles from them and have several friends and relatives who have bought several cars from them. I buy a new vehicle, on the bought close to a dozen vehicles from them and have several friends and relatives who have bought several cars from them. I buy a new vehicle, on the average, every 2-3 years. Until buying my Avenger, I have never had a Dodge in the garage for anything other than routine maintenance. My 2008 Avenger had a recall of the shifter pin and I had a problem with the phone not pairing. Hill Kelly expeditiously notified me and replaced the shifter pin within 72 hours. When my phone quit pairing, they evaluated and discovered the problem without an appointment. During their evaluation, they discovered the screen was cracked and ordered me a while new unit. Again the service was above and beyond. I have yet to experience a mechanical problem, and after 32 years, will never buy a vehicle other than a Dodge and I will never buy from any dealership other than Hill-Kelly. All their personnel from ownership to sales to finance, and service have created an environment that makes it a pleasure to shop for a car. Since I have not had service problems and have, until recently, only brought my cares in for maintenance, my experience has been with Sales and Finance. At Hill Kelly, I attest to their professionalism and consider them the driving force behind Hill-Kelly. However, my experience with the service department has convinced me, they are the glue that bonds customer loyalty. I have had the pleasure of dealing with Mike Pascall and Clifford Drinkard for both service and maintenance. Mile Pascall took care of replacing the shifter lock and Clifford Drinkard the replacement of my communication system. Both of these individuals are committed to customer service and are exceptional representatives promoting the highest standards of customer service and satisfaction. I continue to buy from Hill-Kelly because of their quality products, service, and obvious commitment to their customers. I am now 60 and calculate I will buy at least 2-4 more vehicles. I assure you, they will be Dodge, and they will be purchased from Hill-Kelly Dodge. More

We have bought our last two new cars (2002 Dodge Stratus and 2008 Dodge Avenger) from Hill-Kelly Dodge and Mike Paschal has been our Service Advisor since we bought the first car in the fall of 2001. We ha and 2008 Dodge Avenger) from Hill-Kelly Dodge and Mike Paschal has been our Service Advisor since we bought the first car in the fall of 2001. We have always received great service and our car back on time. One example of how customer oriented Mike is happened last fall when the Avenger wouldn't start for a trip to my wife's doctor appointment. I was running an errand in my pickup truck and came home to take her to the doctor. I quickly checked the car and sure enough, a clicking noise is all I got. While at the doctor's office, I went out in the hallway and called Hill-Kelly's Parts Division on my cell phone and verified that a new battery was available. On the way home we stopped at Hill-Kelly's to pick up the new battery, and I looked up Mike to ask him about any special problems with changing the battery. He explained the left front wheel had to come off to get to the battery, and then said he thought our battery was still under warranty, which he verified on his computer. He called the tow truck service after I had trouble making the call and we went home to await the tow truck. He was there within minutes after we arrived and left with our car in tow. It was getting late so I called Mike and told him the car was on the way, and he told me it would be ready the next day. He called me mid morning the next day and told us to come get our Avenger. All this covered by the warranty. We have owned the car less than 3 years and it had a little over 30,000 miles on it at the time. I can't say enough "good" about Hill-Kelly's "Service after the Sale" and Mike Paschal's professionalism. Thanks! More

The Hill Kelly dealership was very helpful and easy to work with. Reese was very informative on the repairs that were needed. Tracey was very kind while checking out with the clerk. I will continue to work with. Reese was very informative on the repairs that were needed. Tracey was very kind while checking out with the clerk. I will continue to use this dealership for repairs while owning a Jeep/Chrysler vehicle. More

UPON MY ARRIVAL RYAN WAS GREAT. IT WAS FREEZING COLD. I WAS ESCOURTED INSIDE OFFERED A HOT CUP OF COFFEE AND THEN WE ADDRESSED THE REASON FOR MY VISIT. RYAN LISTENED AND ANSWERED ALL QUESTIONS QUICKLY AND WAS ESCOURTED INSIDE OFFERED A HOT CUP OF COFFEE AND THEN WE ADDRESSED THE REASON FOR MY VISIT. RYAN LISTENED AND ANSWERED ALL QUESTIONS QUICKLY AND IN TERMS I COULD UNDERSTAND. RYAN EVEN GAVE ME A LIST OF SERVICE PRICES AND HAD ME ON MY WAY QUICKLY. More

Your employee Ryan Foster was very friendly, helpful and knowledgable. He informed me of several services that would be needed in the future. Ryan gave me a brochure and took his time to explain it to me in knowledgable. He informed me of several services that would be needed in the future. Ryan gave me a brochure and took his time to explain it to me in great detail. In my opinion he is an important asset to your staff. Thank you for your service, Jackie Thompson and Linda Taylor More

Fast and excellent service. Service Advisor thoroughly advised me of my upcoming service requirements. He even discovered a recall that needed to be attended to and took care of it immediately. I have tak advised me of my upcoming service requirements. He even discovered a recall that needed to be attended to and took care of it immediately. I have taken my car for service at HK several times and each time my overall experience has been outstanding! More

I waited only 45 minutes for two computerized keys. But the price was $151 per key, $46 for a computer charge to reprogram my original and the two new keys, plus tax of $26.03, for a total charge of $373.0 the price was $151 per key, $46 for a computer charge to reprogram my original and the two new keys, plus tax of $26.03, for a total charge of $373.03. In the old days, I would have paid $2.00 per individual, non-computerized key. For my past 2005 van, I initially paid about $50 per key; last spring, I paid about $85 per key. Sadly I have no alternative; I must go to the Dealer. Mr Drinkard was most courteous and helpful, and the service on a walk-in basis was quick. But the Price??? I bought my previous 2005 used minivan at Hill-Kelly, but made about 5 trips (48 miles round trip) back to the dealer to get the electronics working. Turned out someone had put a cigarette lighter in the socket, which quickly shorted out the system. The tech accused me of inserting the lighter. (I am not a smoker) But that is how the car came. So when I bought my current (used) van , I bought it in Alabama. More

Mhy problem with all dealerships is the price of repairs. My experience is that dealerships charge more that any other garage and so I fix ir myself or stay-a-way. In my case I did not know what was wrong My experience is that dealerships charge more that any other garage and so I fix ir myself or stay-a-way. In my case I did not know what was wrong and my van would not start. I had it towed to the dealership because in the past I had trouble with my computer and I suspected it was the same. I was wrong and it was the ignition coil. If I had know I could had picked up the part for $30.00 and changed it myself. I was charged $60.50 for the part, 2256.12 for labor, 22.51 for shop supplies (I doubt if there was any) and then tax 23.11 for a total of 331.24. Then on top of that I had a towing cost of 50.00. I wish dealshiips would charge a reasonmable fee to tell you what is wrong and then let you fix it. With towing my cost was almost 400.00 for a 30.00 part, I call that bad. More

John Chambers was very friendly and kept us updated on the progress of the job. I recommend anyone to do business with him. My car was fixed right away and so far no more problems. Thanks John and Hill-Ke the progress of the job. I recommend anyone to do business with him. My car was fixed right away and so far no more problems. Thanks John and Hill-Kelly for being there for me. Third time visit to service my car for 3 different problems and each visit has been very satisfactory and each time everyone was very friendly. More

Over all it was a good experience. I gave the rating because I was asked. The dealer could work on the online appointment setup. It was a bit confusing, and filled in some automatic information what we because I was asked. The dealer could work on the online appointment setup. It was a bit confusing, and filled in some automatic information what we did not request for our last visit. As a result, I made this service appointment by phone. More