Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

We are from Miami, Fl. We are constantly in Pensacola for business. On our last trip we discovered a burned out rear brake and turn signal bulb. Aware of the very bad weather that would soon commence i for business. On our last trip we discovered a burned out rear brake and turn signal bulb. Aware of the very bad weather that would soon commence in which we would have to make our way home (about 700 miles at night), we thought it was imperative to replace this but PRONTO! As we pulled up to you service dept we were pleasantly greeted by your service advisor John Chambers who sympathized with our situation and very quickly serviced our vehicle. Your facilities were clean and well maintained. We are owners of 2006 Dodge Dakota Laramie and are considering trading in our vehicle soon for a 2011. We were so pleased with our experience at Hill-Kelly, that we will return when ready to buy. Keep up the good work! More

On 1/27/11 I had service done on my Chrysler/Town and Country. My advisor whom I seek each service need is Mr. Mike Paschal. Mr Paschal is very friendly,very knowledgeable and very helpful. Mike alway Country. My advisor whom I seek each service need is Mr. Mike Paschal. Mr Paschal is very friendly,very knowledgeable and very helpful. Mike always takes time to explain when and why services is needed without the hassale of one feeling forced to purchase service thats not needed. Thank You More

I took my jeep in for a forty five minute oil change and tire rotation. Two hours later I had to track down a service advisor which I could not find so I had to ask the receptionist for help. She found that tire rotation. Two hours later I had to track down a service advisor which I could not find so I had to ask the receptionist for help. She found that my jeep was not done but would be done within the next few minutes well thirty minutes later they called my name that my jeep was done, I was offered no explanation or reason as to why it took almost three hours to get me out of the shop. Then to my great surprise the manager was to busy to talk with an upset customer. I then discovered that nothing in the jeep had been changed, the oil sticker, the service warning lights had not been reset. More

I have been using Hill Kelly for quote some time - since we had our 2 99 Jeep wranglers and their professionalism and knowledge is unsurpassed. Mike and Reese both go above and beyond to be sure that there we had our 2 99 Jeep wranglers and their professionalism and knowledge is unsurpassed. Mike and Reese both go above and beyond to be sure that there is nothing overlooked and are always upfront and honest. More

Clifford Drinkard was friendly, courteous, and knowledgable about the issues that I had concerns about - one was the recall. Clifford handled everything to my satisfaction. I have been going to knowledgable about the issues that I had concerns about - one was the recall. Clifford handled everything to my satisfaction. I have been going to Hill-Kelly for a number of years and have always been pleased with their service. I love Jeeps...now have three of them! Gary L. Toth More

Since 1978, Hill-Kelly has been my dealership. I have bought close to a dozen vehicles from them and have several friends and relatives who have bought several cars from them. I buy a new vehicle, on the bought close to a dozen vehicles from them and have several friends and relatives who have bought several cars from them. I buy a new vehicle, on the average, every 2-3 years. Until buying my Avenger, I have never had a Dodge in the garage for anything other than routine maintenance. My 2008 Avenger had a recall of the shifter pin and I had a problem with the phone not pairing. Hill Kelly expeditiously notified me and replaced the shifter pin within 72 hours. When my phone quit pairing, they evaluated and discovered the problem without an appointment. During their evaluation, they discovered the screen was cracked and ordered me a while new unit. Again the service was above and beyond. I have yet to experience a mechanical problem, and after 32 years, will never buy a vehicle other than a Dodge and I will never buy from any dealership other than Hill-Kelly. All their personnel from ownership to sales to finance, and service have created an environment that makes it a pleasure to shop for a car. Since I have not had service problems and have, until recently, only brought my cares in for maintenance, my experience has been with Sales and Finance. At Hill Kelly, I attest to their professionalism and consider them the driving force behind Hill-Kelly. However, my experience with the service department has convinced me, they are the glue that bonds customer loyalty. I have had the pleasure of dealing with Mike Pascall and Clifford Drinkard for both service and maintenance. Mile Pascall took care of replacing the shifter lock and Clifford Drinkard the replacement of my communication system. Both of these individuals are committed to customer service and are exceptional representatives promoting the highest standards of customer service and satisfaction. I continue to buy from Hill-Kelly because of their quality products, service, and obvious commitment to their customers. I am now 60 and calculate I will buy at least 2-4 more vehicles. I assure you, they will be Dodge, and they will be purchased from Hill-Kelly Dodge. More

We have bought our last two new cars (2002 Dodge Stratus and 2008 Dodge Avenger) from Hill-Kelly Dodge and Mike Paschal has been our Service Advisor since we bought the first car in the fall of 2001. We ha and 2008 Dodge Avenger) from Hill-Kelly Dodge and Mike Paschal has been our Service Advisor since we bought the first car in the fall of 2001. We have always received great service and our car back on time. One example of how customer oriented Mike is happened last fall when the Avenger wouldn't start for a trip to my wife's doctor appointment. I was running an errand in my pickup truck and came home to take her to the doctor. I quickly checked the car and sure enough, a clicking noise is all I got. While at the doctor's office, I went out in the hallway and called Hill-Kelly's Parts Division on my cell phone and verified that a new battery was available. On the way home we stopped at Hill-Kelly's to pick up the new battery, and I looked up Mike to ask him about any special problems with changing the battery. He explained the left front wheel had to come off to get to the battery, and then said he thought our battery was still under warranty, which he verified on his computer. He called the tow truck service after I had trouble making the call and we went home to await the tow truck. He was there within minutes after we arrived and left with our car in tow. It was getting late so I called Mike and told him the car was on the way, and he told me it would be ready the next day. He called me mid morning the next day and told us to come get our Avenger. All this covered by the warranty. We have owned the car less than 3 years and it had a little over 30,000 miles on it at the time. I can't say enough "good" about Hill-Kelly's "Service after the Sale" and Mike Paschal's professionalism. Thanks! More

The Hill Kelly dealership was very helpful and easy to work with. Reese was very informative on the repairs that were needed. Tracey was very kind while checking out with the clerk. I will continue to work with. Reese was very informative on the repairs that were needed. Tracey was very kind while checking out with the clerk. I will continue to use this dealership for repairs while owning a Jeep/Chrysler vehicle. More

UPON MY ARRIVAL RYAN WAS GREAT. IT WAS FREEZING COLD. I WAS ESCOURTED INSIDE OFFERED A HOT CUP OF COFFEE AND THEN WE ADDRESSED THE REASON FOR MY VISIT. RYAN LISTENED AND ANSWERED ALL QUESTIONS QUICKLY AND WAS ESCOURTED INSIDE OFFERED A HOT CUP OF COFFEE AND THEN WE ADDRESSED THE REASON FOR MY VISIT. RYAN LISTENED AND ANSWERED ALL QUESTIONS QUICKLY AND IN TERMS I COULD UNDERSTAND. RYAN EVEN GAVE ME A LIST OF SERVICE PRICES AND HAD ME ON MY WAY QUICKLY. More

Your employee Ryan Foster was very friendly, helpful and knowledgable. He informed me of several services that would be needed in the future. Ryan gave me a brochure and took his time to explain it to me in knowledgable. He informed me of several services that would be needed in the future. Ryan gave me a brochure and took his time to explain it to me in great detail. In my opinion he is an important asset to your staff. Thank you for your service, Jackie Thompson and Linda Taylor More