Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

We had a bad accident with our Jeep Liberty 2010 and Hill Kelly did not even do a great job in reparing that car they also struggled with insurance companies and we had nothing to do with any issues of cost Kelly did not even do a great job in reparing that car they also struggled with insurance companies and we had nothing to do with any issues of cost estimations or declining services by insurance. All staff members I had to talk to were very friendly and offered the best job we were expecting. More

Back in May 2010 I woke up to a dead 2009 T&C. I called Hill Kelly and spoke with John Chambers. He instructed me how to get a wrecker to get it to the dealership and within an hour my mini-van was called Hill Kelly and spoke with John Chambers. He instructed me how to get a wrecker to get it to the dealership and within an hour my mini-van was on it's way to be repaired. Turned out to be a defective battery which they replaced. The van is our only transportation so John sent someone to pick me up. I was pleased to find out there were no hidden charges as I've not always found dealerships to be up-front with me... I mention this May event because I submitted it to Dealer Rater then and when I saw John again I asked if management had said anything to him and they had not so I submitted it again last night but never got a confirmation, so I hope John will finally get the credit he deserves. I have had several return trips for oil changes and recalls etc. and each time I was pleased with the service. I did not always deal with John because when I called the first time after May 2010 I understood the operator to say he was not there any more but he has been there all the time giving good service to his other customers. Yesterday I called and was re-acquainted with John. Due to a death in the family we have to go out of town for a funeral and I needed to have the oil changed so I called and told John what I needed and he asked how soon I could get there. I'm reasonably close to the Hill-Kelly so I was there in 15 min. and John had me out of there in less than 2 hours and they even did a minor recall fix while there. It's great customer care like what John gives that gives one a good feeling about dealership service. I was a customer service rep for large company for 30 yrs. so I know good service when I see it. That's why John earned all 5's on this rating.. JP Bodiford More

I am extremely satisfied each and every time I leave this dealership. My visits to the service department for oil changes, tire rotations, and concerns about my vehicle have been a pleasure thanks to the wo dealership. My visits to the service department for oil changes, tire rotations, and concerns about my vehicle have been a pleasure thanks to the wonderful staff. Within the last year or so I have dealt with John Chambers. Everything is done in a timely matter and John makes sure that I'm completely satisfied before I leave. The few times I've taken my truck to have small things fixed, he has called within a few days to make sure things were working correctly. More

We are from Miami, Fl. We are constantly in Pensacola for business. On our last trip we discovered a burned out rear brake and turn signal bulb. Aware of the very bad weather that would soon commence i for business. On our last trip we discovered a burned out rear brake and turn signal bulb. Aware of the very bad weather that would soon commence in which we would have to make our way home (about 700 miles at night), we thought it was imperative to replace this but PRONTO! As we pulled up to you service dept we were pleasantly greeted by your service advisor John Chambers who sympathized with our situation and very quickly serviced our vehicle. Your facilities were clean and well maintained. We are owners of 2006 Dodge Dakota Laramie and are considering trading in our vehicle soon for a 2011. We were so pleased with our experience at Hill-Kelly, that we will return when ready to buy. Keep up the good work! More

On 1/27/11 I had service done on my Chrysler/Town and Country. My advisor whom I seek each service need is Mr. Mike Paschal. Mr Paschal is very friendly,very knowledgeable and very helpful. Mike alway Country. My advisor whom I seek each service need is Mr. Mike Paschal. Mr Paschal is very friendly,very knowledgeable and very helpful. Mike always takes time to explain when and why services is needed without the hassale of one feeling forced to purchase service thats not needed. Thank You More

I took my jeep in for a forty five minute oil change and tire rotation. Two hours later I had to track down a service advisor which I could not find so I had to ask the receptionist for help. She found that tire rotation. Two hours later I had to track down a service advisor which I could not find so I had to ask the receptionist for help. She found that my jeep was not done but would be done within the next few minutes well thirty minutes later they called my name that my jeep was done, I was offered no explanation or reason as to why it took almost three hours to get me out of the shop. Then to my great surprise the manager was to busy to talk with an upset customer. I then discovered that nothing in the jeep had been changed, the oil sticker, the service warning lights had not been reset. More

I have been using Hill Kelly for quote some time - since we had our 2 99 Jeep wranglers and their professionalism and knowledge is unsurpassed. Mike and Reese both go above and beyond to be sure that there we had our 2 99 Jeep wranglers and their professionalism and knowledge is unsurpassed. Mike and Reese both go above and beyond to be sure that there is nothing overlooked and are always upfront and honest. More

Clifford Drinkard was friendly, courteous, and knowledgable about the issues that I had concerns about - one was the recall. Clifford handled everything to my satisfaction. I have been going to knowledgable about the issues that I had concerns about - one was the recall. Clifford handled everything to my satisfaction. I have been going to Hill-Kelly for a number of years and have always been pleased with their service. I love Jeeps...now have three of them! Gary L. Toth More

Since 1978, Hill-Kelly has been my dealership. I have bought close to a dozen vehicles from them and have several friends and relatives who have bought several cars from them. I buy a new vehicle, on the bought close to a dozen vehicles from them and have several friends and relatives who have bought several cars from them. I buy a new vehicle, on the average, every 2-3 years. Until buying my Avenger, I have never had a Dodge in the garage for anything other than routine maintenance. My 2008 Avenger had a recall of the shifter pin and I had a problem with the phone not pairing. Hill Kelly expeditiously notified me and replaced the shifter pin within 72 hours. When my phone quit pairing, they evaluated and discovered the problem without an appointment. During their evaluation, they discovered the screen was cracked and ordered me a while new unit. Again the service was above and beyond. I have yet to experience a mechanical problem, and after 32 years, will never buy a vehicle other than a Dodge and I will never buy from any dealership other than Hill-Kelly. All their personnel from ownership to sales to finance, and service have created an environment that makes it a pleasure to shop for a car. Since I have not had service problems and have, until recently, only brought my cares in for maintenance, my experience has been with Sales and Finance. At Hill Kelly, I attest to their professionalism and consider them the driving force behind Hill-Kelly. However, my experience with the service department has convinced me, they are the glue that bonds customer loyalty. I have had the pleasure of dealing with Mike Pascall and Clifford Drinkard for both service and maintenance. Mile Pascall took care of replacing the shifter lock and Clifford Drinkard the replacement of my communication system. Both of these individuals are committed to customer service and are exceptional representatives promoting the highest standards of customer service and satisfaction. I continue to buy from Hill-Kelly because of their quality products, service, and obvious commitment to their customers. I am now 60 and calculate I will buy at least 2-4 more vehicles. I assure you, they will be Dodge, and they will be purchased from Hill-Kelly Dodge. More

We have bought our last two new cars (2002 Dodge Stratus and 2008 Dodge Avenger) from Hill-Kelly Dodge and Mike Paschal has been our Service Advisor since we bought the first car in the fall of 2001. We ha and 2008 Dodge Avenger) from Hill-Kelly Dodge and Mike Paschal has been our Service Advisor since we bought the first car in the fall of 2001. We have always received great service and our car back on time. One example of how customer oriented Mike is happened last fall when the Avenger wouldn't start for a trip to my wife's doctor appointment. I was running an errand in my pickup truck and came home to take her to the doctor. I quickly checked the car and sure enough, a clicking noise is all I got. While at the doctor's office, I went out in the hallway and called Hill-Kelly's Parts Division on my cell phone and verified that a new battery was available. On the way home we stopped at Hill-Kelly's to pick up the new battery, and I looked up Mike to ask him about any special problems with changing the battery. He explained the left front wheel had to come off to get to the battery, and then said he thought our battery was still under warranty, which he verified on his computer. He called the tow truck service after I had trouble making the call and we went home to await the tow truck. He was there within minutes after we arrived and left with our car in tow. It was getting late so I called Mike and told him the car was on the way, and he told me it would be ready the next day. He called me mid morning the next day and told us to come get our Avenger. All this covered by the warranty. We have owned the car less than 3 years and it had a little over 30,000 miles on it at the time. I can't say enough "good" about Hill-Kelly's "Service after the Sale" and Mike Paschal's professionalism. Thanks! More