Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

I was very pleased with the service I received on my Jeep at Hill-Kelly. It has been awhile sense I have gone back to Hilly-Kelly for service because of the bad service I have received in the past. I though at Hill-Kelly. It has been awhile sense I have gone back to Hilly-Kelly for service because of the bad service I have received in the past. I thought I would give them another chance and that is when I met John Chambers. He has been the most friendliest Serviceperson I have met there. He stood by his word on what they where doing with my Jeep "NO LIES" He made sure my Jeep was finished at the time he told me and IT WAS!!!. I was very pleased with the service and I will look forward to having Hill-Kelly continue to service my Jeep. I want to thank John and the team for changing the way I feel about service and I would at this point recommend those that own a Jeep to have their Jeep serviced at Hilly-Kelly. "See John Chambers" Thank You John, Great Job More

Mike has always been very friendly and helpful in taking care of us as customers. The service has always been quick and reasonable. Mike is very diligent about checking the warranty and is very knowledgea care of us as customers. The service has always been quick and reasonable. Mike is very diligent about checking the warranty and is very knowledgeable about getting our vehicle's problems solved. He also keeps up with the timely maintenance we need to do on our vehicle. We highly recommend him and Hill Kelly's service department team. More

We were on our way home (Pensacola) coming back from Birmingham in our 2006 Sprinter. We were about 30 miles from home and all the instrument lights came on. We pulled over and stopped. Had to be toured Birmingham in our 2006 Sprinter. We were about 30 miles from home and all the instrument lights came on. We pulled over and stopped. Had to be toured to home. Next day we had it toured to Hill Kelly Dodge. We were told they could not look at the vehicle right away that it would take a couple of days because the bay that they needed for our vehicle was in use. They told us that as soon as it came open it would be next. When the vehicle went into the bay it was looked at right away. Bill McGinnis told us he had a new engine order and it would take a couple of days to get us back on the road. He told us to go over to Enterprise across the street and we would have a rental car waiting for us to use while our vehicle was being worked on.…A couple of days later we were told our vehicle was ready. We found out everything was covered under warranty. Plus, no cost for the rental. The management, staff, and technicians (esp. Lee the Sprinter technician) could not have been nicer. They even had our vehicle cleaned and waiting for us. We were very please with Bill McGinnis and the Hill Kelly Dodge staff. More

Outstanding service. Brought my 2011 Jeep Wrangler to have my navigation system replaced and have Sirius travel link software downloaded onto the nav system. Took less than 30 minutes! Outstanding work! have my navigation system replaced and have Sirius travel link software downloaded onto the nav system. Took less than 30 minutes! Outstanding work! The new navigation unit works great. Thanks to Reese and Bill! More

After being a loyal customer for almost 20 years I was almost ready to go to another dealership after having difficulty getting my 2008 Dodge Avenger's stalling problem corrected. After making Mr. Jeff Th almost ready to go to another dealership after having difficulty getting my 2008 Dodge Avenger's stalling problem corrected. After making Mr. Jeff Thompson aware of the problem it was quickly corrected. Hat's off to the professionals at Hill Keylly Dodge. More

Accommodating appointment process; quick service with friendly, professional advisors; comfortable customer waiting area. The only reason I rated the Quality of Work as a 4 (instead of a 5) is because a friendly, professional advisors; comfortable customer waiting area. The only reason I rated the Quality of Work as a 4 (instead of a 5) is because all they did was change my oil and do routine checks. More

I have had the pleasure of working with Mike Paschal on all my visits to Hill-Kelly Dodge. He is truly a professional and treats me with the utmost respect when helping me get my problems resolved at the d all my visits to Hill-Kelly Dodge. He is truly a professional and treats me with the utmost respect when helping me get my problems resolved at the dealership. In fact, all the staff that I have dealt with at Hill-Kelly have been a pleasure to deal with when I make a visit. I must say Mike is my "go to" guy at Hill-Kelly Dodge. So much so, that I have his phone number on my contacts list on my cell and I carry his business card in my billfold. I must say Mike is definitely a valuable asset to the Hill-Kelly team and one they can be very proud of as one of their own. More

We had a bad accident with our Jeep Liberty 2010 and Hill Kelly did not even do a great job in reparing that car they also struggled with insurance companies and we had nothing to do with any issues of cost Kelly did not even do a great job in reparing that car they also struggled with insurance companies and we had nothing to do with any issues of cost estimations or declining services by insurance. All staff members I had to talk to were very friendly and offered the best job we were expecting. More

Back in May 2010 I woke up to a dead 2009 T&C. I called Hill Kelly and spoke with John Chambers. He instructed me how to get a wrecker to get it to the dealership and within an hour my mini-van was called Hill Kelly and spoke with John Chambers. He instructed me how to get a wrecker to get it to the dealership and within an hour my mini-van was on it's way to be repaired. Turned out to be a defective battery which they replaced. The van is our only transportation so John sent someone to pick me up. I was pleased to find out there were no hidden charges as I've not always found dealerships to be up-front with me... I mention this May event because I submitted it to Dealer Rater then and when I saw John again I asked if management had said anything to him and they had not so I submitted it again last night but never got a confirmation, so I hope John will finally get the credit he deserves. I have had several return trips for oil changes and recalls etc. and each time I was pleased with the service. I did not always deal with John because when I called the first time after May 2010 I understood the operator to say he was not there any more but he has been there all the time giving good service to his other customers. Yesterday I called and was re-acquainted with John. Due to a death in the family we have to go out of town for a funeral and I needed to have the oil changed so I called and told John what I needed and he asked how soon I could get there. I'm reasonably close to the Hill-Kelly so I was there in 15 min. and John had me out of there in less than 2 hours and they even did a minor recall fix while there. It's great customer care like what John gives that gives one a good feeling about dealership service. I was a customer service rep for large company for 30 yrs. so I know good service when I see it. That's why John earned all 5's on this rating.. JP Bodiford More

I am extremely satisfied each and every time I leave this dealership. My visits to the service department for oil changes, tire rotations, and concerns about my vehicle have been a pleasure thanks to the wo dealership. My visits to the service department for oil changes, tire rotations, and concerns about my vehicle have been a pleasure thanks to the wonderful staff. Within the last year or so I have dealt with John Chambers. Everything is done in a timely matter and John makes sure that I'm completely satisfied before I leave. The few times I've taken my truck to have small things fixed, he has called within a few days to make sure things were working correctly. More