Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Accommodating appointment process; quick service with friendly, professional advisors; comfortable customer waiting area. The only reason I rated the Quality of Work as a 4 (instead of a 5) is because a friendly, professional advisors; comfortable customer waiting area. The only reason I rated the Quality of Work as a 4 (instead of a 5) is because all they did was change my oil and do routine checks. More

I have had the pleasure of working with Mike Paschal on all my visits to Hill-Kelly Dodge. He is truly a professional and treats me with the utmost respect when helping me get my problems resolved at the d all my visits to Hill-Kelly Dodge. He is truly a professional and treats me with the utmost respect when helping me get my problems resolved at the dealership. In fact, all the staff that I have dealt with at Hill-Kelly have been a pleasure to deal with when I make a visit. I must say Mike is my "go to" guy at Hill-Kelly Dodge. So much so, that I have his phone number on my contacts list on my cell and I carry his business card in my billfold. I must say Mike is definitely a valuable asset to the Hill-Kelly team and one they can be very proud of as one of their own. More

We had a bad accident with our Jeep Liberty 2010 and Hill Kelly did not even do a great job in reparing that car they also struggled with insurance companies and we had nothing to do with any issues of cost Kelly did not even do a great job in reparing that car they also struggled with insurance companies and we had nothing to do with any issues of cost estimations or declining services by insurance. All staff members I had to talk to were very friendly and offered the best job we were expecting. More

Back in May 2010 I woke up to a dead 2009 T&C. I called Hill Kelly and spoke with John Chambers. He instructed me how to get a wrecker to get it to the dealership and within an hour my mini-van was called Hill Kelly and spoke with John Chambers. He instructed me how to get a wrecker to get it to the dealership and within an hour my mini-van was on it's way to be repaired. Turned out to be a defective battery which they replaced. The van is our only transportation so John sent someone to pick me up. I was pleased to find out there were no hidden charges as I've not always found dealerships to be up-front with me... I mention this May event because I submitted it to Dealer Rater then and when I saw John again I asked if management had said anything to him and they had not so I submitted it again last night but never got a confirmation, so I hope John will finally get the credit he deserves. I have had several return trips for oil changes and recalls etc. and each time I was pleased with the service. I did not always deal with John because when I called the first time after May 2010 I understood the operator to say he was not there any more but he has been there all the time giving good service to his other customers. Yesterday I called and was re-acquainted with John. Due to a death in the family we have to go out of town for a funeral and I needed to have the oil changed so I called and told John what I needed and he asked how soon I could get there. I'm reasonably close to the Hill-Kelly so I was there in 15 min. and John had me out of there in less than 2 hours and they even did a minor recall fix while there. It's great customer care like what John gives that gives one a good feeling about dealership service. I was a customer service rep for large company for 30 yrs. so I know good service when I see it. That's why John earned all 5's on this rating.. JP Bodiford More

I am extremely satisfied each and every time I leave this dealership. My visits to the service department for oil changes, tire rotations, and concerns about my vehicle have been a pleasure thanks to the wo dealership. My visits to the service department for oil changes, tire rotations, and concerns about my vehicle have been a pleasure thanks to the wonderful staff. Within the last year or so I have dealt with John Chambers. Everything is done in a timely matter and John makes sure that I'm completely satisfied before I leave. The few times I've taken my truck to have small things fixed, he has called within a few days to make sure things were working correctly. More

We are from Miami, Fl. We are constantly in Pensacola for business. On our last trip we discovered a burned out rear brake and turn signal bulb. Aware of the very bad weather that would soon commence i for business. On our last trip we discovered a burned out rear brake and turn signal bulb. Aware of the very bad weather that would soon commence in which we would have to make our way home (about 700 miles at night), we thought it was imperative to replace this but PRONTO! As we pulled up to you service dept we were pleasantly greeted by your service advisor John Chambers who sympathized with our situation and very quickly serviced our vehicle. Your facilities were clean and well maintained. We are owners of 2006 Dodge Dakota Laramie and are considering trading in our vehicle soon for a 2011. We were so pleased with our experience at Hill-Kelly, that we will return when ready to buy. Keep up the good work! More

On 1/27/11 I had service done on my Chrysler/Town and Country. My advisor whom I seek each service need is Mr. Mike Paschal. Mr Paschal is very friendly,very knowledgeable and very helpful. Mike alway Country. My advisor whom I seek each service need is Mr. Mike Paschal. Mr Paschal is very friendly,very knowledgeable and very helpful. Mike always takes time to explain when and why services is needed without the hassale of one feeling forced to purchase service thats not needed. Thank You More

I took my jeep in for a forty five minute oil change and tire rotation. Two hours later I had to track down a service advisor which I could not find so I had to ask the receptionist for help. She found that tire rotation. Two hours later I had to track down a service advisor which I could not find so I had to ask the receptionist for help. She found that my jeep was not done but would be done within the next few minutes well thirty minutes later they called my name that my jeep was done, I was offered no explanation or reason as to why it took almost three hours to get me out of the shop. Then to my great surprise the manager was to busy to talk with an upset customer. I then discovered that nothing in the jeep had been changed, the oil sticker, the service warning lights had not been reset. More

I have been using Hill Kelly for quote some time - since we had our 2 99 Jeep wranglers and their professionalism and knowledge is unsurpassed. Mike and Reese both go above and beyond to be sure that there we had our 2 99 Jeep wranglers and their professionalism and knowledge is unsurpassed. Mike and Reese both go above and beyond to be sure that there is nothing overlooked and are always upfront and honest. More

Clifford Drinkard was friendly, courteous, and knowledgable about the issues that I had concerns about - one was the recall. Clifford handled everything to my satisfaction. I have been going to knowledgable about the issues that I had concerns about - one was the recall. Clifford handled everything to my satisfaction. I have been going to Hill-Kelly for a number of years and have always been pleased with their service. I love Jeeps...now have three of them! Gary L. Toth More