Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

People are very friendly. When you walk around the dealership and you appear to be looking for something you are asked if you need help. Value received was within the value expected. Great people here dealership and you appear to be looking for something you are asked if you need help. Value received was within the value expected. Great people here make a customer want to come back More

This was a great experience. The work was done quickly and everything I asked to be done was completed. I was called when the work was completed which allowed me plenty of time to make arrangements to pi and everything I asked to be done was completed. I was called when the work was completed which allowed me plenty of time to make arrangements to pick up my vehicle. Thank you! Kurt Overlade More

Superb professionalism by all counts over a holiday weekend. I would recommend Hill-Kelly for new and/or used buys, AND their service department is first rate. Thanks very much. Chuck Morgan weekend. I would recommend Hill-Kelly for new and/or used buys, AND their service department is first rate. Thanks very much. Chuck Morgan More

Exceptional service. Immediate response to the problem with our vehicle along with an estimate for work that beat the rest. John Chambers and crew are top notch. We were recommended to Hill-Kelly by a loc with our vehicle along with an estimate for work that beat the rest. John Chambers and crew are top notch. We were recommended to Hill-Kelly by a local Pepboys mechanic because of the intricacy of the work that had to be done to the rear differential and the need for exactness when putting the unit back together. We will certainly return when future work is needed on our Jeep. More

I'm a sales rep & I put about 55,000 miles/yr on a leased vehicle that my company provides. Norma realizes that time is very important to me and she sat down & scheduled a service time of 4:00 PM tha leased vehicle that my company provides. Norma realizes that time is very important to me and she sat down & scheduled a service time of 4:00 PM that fit my busy travel schedule. When I came in, she immediately recognized me & got the vehicle into the service dept. They did the scheduled maintenance and I was on my way. She was very helpful, courteous, & efficient. I have dealt with another Dodge dealership in Dothan, AL in the past and I'm new to this area, so I have only used Hill Kelly a couple of times this year. The Dothan dealership valued their customers that received leased vehicles through their dealership. When you went in to pick up the new vehicle Teresa Stelly would handle all the paperwork. Teresa gave me her card and said that she realized the importance of keeping my vehicle running since it was the only way I could see my customers face to face. I could call her and she had the authority to put me in with a technician so I could get in/out quickly. I always tried to give her at least a half day notice. She was very helpful and she reduced the hassle that servicing a vehicle sometimes brings. You might want to make sure that the person responsible for your leased vehicles has the authority to get folks in/out quickly. I could spend my money somewhere else and have a quick lube do the job. More

I was very pleased with the service I received on my Jeep at Hill-Kelly. It has been awhile sense I have gone back to Hilly-Kelly for service because of the bad service I have received in the past. I though at Hill-Kelly. It has been awhile sense I have gone back to Hilly-Kelly for service because of the bad service I have received in the past. I thought I would give them another chance and that is when I met John Chambers. He has been the most friendliest Serviceperson I have met there. He stood by his word on what they where doing with my Jeep "NO LIES" He made sure my Jeep was finished at the time he told me and IT WAS!!!. I was very pleased with the service and I will look forward to having Hill-Kelly continue to service my Jeep. I want to thank John and the team for changing the way I feel about service and I would at this point recommend those that own a Jeep to have their Jeep serviced at Hilly-Kelly. "See John Chambers" Thank You John, Great Job More

Mike has always been very friendly and helpful in taking care of us as customers. The service has always been quick and reasonable. Mike is very diligent about checking the warranty and is very knowledgea care of us as customers. The service has always been quick and reasonable. Mike is very diligent about checking the warranty and is very knowledgeable about getting our vehicle's problems solved. He also keeps up with the timely maintenance we need to do on our vehicle. We highly recommend him and Hill Kelly's service department team. More

We were on our way home (Pensacola) coming back from Birmingham in our 2006 Sprinter. We were about 30 miles from home and all the instrument lights came on. We pulled over and stopped. Had to be toured Birmingham in our 2006 Sprinter. We were about 30 miles from home and all the instrument lights came on. We pulled over and stopped. Had to be toured to home. Next day we had it toured to Hill Kelly Dodge. We were told they could not look at the vehicle right away that it would take a couple of days because the bay that they needed for our vehicle was in use. They told us that as soon as it came open it would be next. When the vehicle went into the bay it was looked at right away. Bill McGinnis told us he had a new engine order and it would take a couple of days to get us back on the road. He told us to go over to Enterprise across the street and we would have a rental car waiting for us to use while our vehicle was being worked on.…A couple of days later we were told our vehicle was ready. We found out everything was covered under warranty. Plus, no cost for the rental. The management, staff, and technicians (esp. Lee the Sprinter technician) could not have been nicer. They even had our vehicle cleaned and waiting for us. We were very please with Bill McGinnis and the Hill Kelly Dodge staff. More

Outstanding service. Brought my 2011 Jeep Wrangler to have my navigation system replaced and have Sirius travel link software downloaded onto the nav system. Took less than 30 minutes! Outstanding work! have my navigation system replaced and have Sirius travel link software downloaded onto the nav system. Took less than 30 minutes! Outstanding work! The new navigation unit works great. Thanks to Reese and Bill! More

After being a loyal customer for almost 20 years I was almost ready to go to another dealership after having difficulty getting my 2008 Dodge Avenger's stalling problem corrected. After making Mr. Jeff Th almost ready to go to another dealership after having difficulty getting my 2008 Dodge Avenger's stalling problem corrected. After making Mr. Jeff Thompson aware of the problem it was quickly corrected. Hat's off to the professionals at Hill Keylly Dodge. More