Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

My family from Texas was traveling for Thanksgiving weekend on Sunday November 27, stayed in a motel overnight and called the dealership on Monday. William in service sent a shuttle van to get them & t weekend on Sunday November 27, stayed in a motel overnight and called the dealership on Monday. William in service sent a shuttle van to get them & the driver Phil was very helpfull. Once at the dealership they were greeted by Norma,service advisor, she was able to get the van into the shop right away. The battery was dead and had to be charged before any further testing could be done. They wanted to rent another vehicle and go on their way but Norma kept saying let us complete the test so the cause of failure was known. Thank goodness she was patient with them because the only thing wrong with the van was the fuel gauge was reading wrong and they ran the van out of gas, how stupid. If Norma hadn't of taken charge of the repair, they would have wasted money on renting a vehicle because the van was out of gas. Thank you all for the assistance given to my family and to Norma for her ability and skills in making the right decision for the customers benefit, Shelby Contreras, 2009 Dodge Caravan. More

Repair of right front bumper of 08 RV. Excellent body work and paint looks better than new. Dean and crew very helpful and took time to explain questions. Very good personalities could not ask for better work and paint looks better than new. Dean and crew very helpful and took time to explain questions. Very good personalities could not ask for better service and work. Provided Mr McGinnis information about these three employees as to the service well above what their job calls for. More

He was very professional and knowledgeable of products and solution to solve my problems with the clouded headlights safety issue. Mr. Reese went beyond the normal protocol and ensured complete customer s and solution to solve my problems with the clouded headlights safety issue. Mr. Reese went beyond the normal protocol and ensured complete customer satisfaction. Highly reccomend Mr. Reese, an extremely valuable employee. More

The people at Hill Kelly Dodge are extremely friendly and professional. When I make an appointment, they are very respectful of my time and always complete the services requested quickly. Mike Paschal, my m professional. When I make an appointment, they are very respectful of my time and always complete the services requested quickly. Mike Paschal, my main contact, is always honest with me about what services/repairs are needed for my Jeep. I never get the impression that he is trying to sell me something or convince me to pay for a service that is not required or necessary. I appreciate the integrity and professionalism of Mike and the rest of the team at Hill Kelly Dodge. More

After calling and talking to someone in service I decided to stop by the dealership to find out how extensive the replacment of a small part would be. John looked at the problem, explained how easy it would to stop by the dealership to find out how extensive the replacment of a small part would be. John looked at the problem, explained how easy it would be and walked me to the parts department. By phone I was told that the part would have to be ordered but John explained to the Parts Manager what was needed and the part was in stock. After a few short minutes my problem was fixed and installed by John and I was on my way. Great service! More

PROBABLY THE BEST SERVICE I HAVE HAD AT HILL-KELLY. NORMA WAS KNOWLEDGEABLE GOT ME A APPOINTMENT THAT DAY AND ALL WORK COMPLETED IN A TIMELY MANNER. THANKS WAS KNOWLEDGEABLE GOT ME A APPOINTMENT THAT DAY AND ALL WORK COMPLETED IN A TIMELY MANNER. THANKS More

My experience with Dean McArthur was outstanding. He is very professional, understands and know exactly how to communicate with the customers effectively and delivers outstanding work performance. I worke very professional, understands and know exactly how to communicate with the customers effectively and delivers outstanding work performance. I worked in customer service for years as the lead representative. Dean is the top of the line. I was very satisfied with the service I received. Thank you Dean,God Bless you. Lydia Darnes More

The key fobs for our car quit working and another dealer was supposed to order them. They never came in and the other dealer said they were on backorder. Hill Kelly was able to get them in 2 days instead of was supposed to order them. They never came in and the other dealer said they were on backorder. Hill Kelly was able to get them in 2 days instead of 3 months and had them reprogrammed in 2 hours. Good job Mike and Hill Kelly. The service we received is very good. More

This service department used to be terrible...acted like they were doing you a favor to wait on you. NOW, I was treated very well...it will be a pleasure to return. Jerry Westmoreland they were doing you a favor to wait on you. NOW, I was treated very well...it will be a pleasure to return. Jerry Westmoreland More

Mike has been the only Service Advisor I have delt with since purchasing my 2006 Jeep. He has always been professional and courtious. Although this trip was just for routine service, past visits hav requ since purchasing my 2006 Jeep. He has always been professional and courtious. Although this trip was just for routine service, past visits hav required extensive repairs that we covered under the extended warranty. Mike made sure arrangements were made for a rental car while repairs were made and kept me informed ofthe status of the repairs. He is a great asset to Hill Kelly!!! More