Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Traveling Thru and Received Awesome Service I was recently on my way to Fort Meyer Beach, FL. when a light on my dash came on. Traveling alone, and wanting to take care of the problem before I was recently on my way to Fort Meyer Beach, FL. when a light on my dash came on. Traveling alone, and wanting to take care of the problem before dark and certainly before traveling any further, I stopped at the first dealership, and luckily, it was Hill-Kelly. Not having a vehicle sold by them didn't make a difference to them. It isn't even a make they sell in their new car line! I was promptly and courteously greeted by a neat service rep. who, after listening to what was going on, immediately called his Service Advisor, Frank Mercante, who was extremely helpful in letting me know what the light meant, and promptly had his service team remedy the problem. I was well on my way before dark and felt assured that Mr. Mercante and his team had taken care of the problem. The rest of the trip was uneventful car wise. In fact, I''m considering stopping on the way back thru to again Thank Mr. Mercante and his staff for their awesome courtesy and service! Kudos Guys! More

Very fast and friendly service Very quick service department. The staff was friendly and the waiting lobby was very comfortable and attractive. There was complimentary coffee and a Very quick service department. The staff was friendly and the waiting lobby was very comfortable and attractive. There was complimentary coffee and a children's play area and table. Very family friendly and a lovely environment. More

No respect for the customer The dealership took 20 days to repair cosmetic items on my vehicle. Used a pry tool to pull a plastic chrome door guard and caused them to sand and re The dealership took 20 days to repair cosmetic items on my vehicle. Used a pry tool to pull a plastic chrome door guard and caused them to sand and repaint both passenger side doors. Three return visits for warranty work, they had to clean grease from the interior left from a non caring tech, re-center a replaced steering wheel, replace scratched trim parts. The service manager told me several times that I was too proud of my brand new 700 mile vehicle, implying I should accept crap service practices. Every time I took my vehicle in something careless was done by someone working for the dealership. A real shame! If you don't care about nor take pride in your car, please have Frank tell you everything you want to hear, yet fail at delivering quality customer experience. Clowns to your left and jokers to your right. If you've had good service here , feel lucky, but I'm afraid your luck will run out! 38 times, really Frank, good luck. More

Got the run around issue with second bad battery for Jeep Grand cherokee. service director gave me run around. I took the battery in as it would not keep a charge so c issue with second bad battery for Jeep Grand cherokee. service director gave me run around. I took the battery in as it would not keep a charge so could not get car to dealership. Service director told me to take a picture of the VIN of the car and he needed the mileage (how do you get mileage when the car won't start??) Got VIN pic went back to dealership, dealt with service person who handled battery in April 2014. He speaks to director and I am told that I will have to bring the car to them. HMM well why was I told I could take a pic of VIN etc.... I told them I could not get mileage since battery was bad. IT was suggested to me that I could take the battery from my vehicle or borrow a neighbors batter and put it in the jeep to get it to them, I had battery placed back in the car and had it towed to the dealership. I was told there would be a diagnostic fee to see what was wrong with the battery ($100.) prior to going to the dealership I had the battery checked at Pep boys and they said it was bad. Battery replaced April 2014 .Now July 2015 bad again. Told service person not do do anything to the car until I spoke with him. In the end I was told Battery bought in 2013 so warranty up. $280 for battery and install plus $100 or diagnostic for them to tell me something I already knew. In the end service person got irate as I refused to pay that for a battery and told him that the dealership had given me the run around in the beginning . I was told I could not be pleased so he said he would pay for diagnostic as he should as I never agreed to it and why pay for something we already knew. In the end I had car towed to a reputable garage who charged me $190 for battery and install and I was told Charging system for car was operating properly, Alternator maintained a charge. Battery 1.5 years old and it is DEFECTIVE!!!! IMAGINE THAT More

Taken advantage of When I moved to Pensacola, I started bringing my car to Hill-Kelly to service my older Jeep. My plan was to build a repor with the dealer I would purc When I moved to Pensacola, I started bringing my car to Hill-Kelly to service my older Jeep. My plan was to build a repor with the dealer I would purchase my next car from. That is as good as it will get. A few weeks ago, I dropped my Jeep of for a series of repairs. $2K and 8 days later, I thought I would be covered for a while. I soon found the brakes they "fixed" we're not. Upon bringing the Jeep back, to let them look at why the brakes don't work they try and charge me $1K more! The repairs they made the first time were poorly done, plus there were several additional issues they "missed" the first time. So instead of admitting the faulty work, they tried to charge me to pay for it twice! I hope the owners are simply unaware of the shifty and dishonest people they have in their service department. I can't imagine they would knowingly condone this shady practice. Needless to say, I will not be supporting Hill-Kelly with my business for service or my next car. I hope anyone considering them will think twice and go elsewhere. More

Great Maintenance Service During Lunch Hour I own a 2008 Dodge Avenger that just turned over 75,000 miles and was bought new on the 13th of March, 2008 at Hill Kelly. Except for a set of new I own a 2008 Dodge Avenger that just turned over 75,000 miles and was bought new on the 13th of March, 2008 at Hill Kelly. Except for a set of new tires from the local Sam's Club, all maintenance service on our Dodge has been performed by Hill Kelly's Service Department, and it still seems "brand new" to us. My wife and I have no complaints of the car or the maintenance service. I took the car in on the 7th of this month for the 3,000 mile service and mentioned to David del Regato afterwards that the air conditioner compressor clutch engagement/disengagement seemed to be getting louder and since we are planning a couple of long trips this summer, could he have his service personnel take a look it. David said they the earliest he could get me in would be the following Wednesday (14th). When I told him I didn't know what was on my calendar next week he gave me one of his cards with Melissa's name on the back and asked me to call her to set up an appointment when I got home. I called Melissa when I got home and we set up an appointment for Wednesday at 1:00 pm the 14th. I had a few things to do Wednesday morning and finished early than expected, so I drove over to Hill Kelly, arriving at 12:00 noon. David explained they were really busy from all the vehicles damaged during the recent flood, but took the car. Not long afterward he saw me out in the new car lot and called me inside. He had taken one of the service technicians (I didn't get his name) from his lunch break, who explained the clutch operation and assured me there would be no problem driving the car. Until recently (a few months) Mike Pascel has been our Service Manager, but now David del Regato has taken his place. David is an extremely great "People Person", while going beyond his required duties to make customers feel "at home". I just wanted to say, "Thanks Again, David" for making us feel secure in the Maintenance Service performed by Hill Kelly Dodge. More

Great Service! This has been so far the only dealership service department that provides outstanding service and quality. Drew worked around my schedule and made thi This has been so far the only dealership service department that provides outstanding service and quality. Drew worked around my schedule and made things happen quick! He also called with updates as soon as possible and kept me informed throughout the service process. Even if I had not purchased by vehicle at Hill-Kelly, I would take it there for anything from now on. Never have I had a service department be friendly, on-time and fix everything to "as new"! I highly recommend this service department even if you did not purchase your vehicle here. More

I would like to say that although we had some miscommunication, the staff were more than willing to make things right. I was pleasantly surprised when the dealership made the decision to assist miscommunication, the staff were more than willing to make things right. I was pleasantly surprised when the dealership made the decision to assist me with my problem. Thank you, Hill-Kelly Dodge. More

Here's the deal.. I live an hour away from Hill Kelly Dodge and the only other Jeep dealership near me is Lee Chrysler whom I will never use again because the service there is horrible. So I make t Kelly Dodge and the only other Jeep dealership near me is Lee Chrysler whom I will never use again because the service there is horrible. So I make the drive to Hill Kelly from which I picked up my 2010 Jeep from the day it arrived. The SALES staff, even though it wasn't perchased there treated me like it was and answered all my questions, plus taught me a little about the vehicle. This and the advice of a friend who does use Hill Kellys service department, I took my Jeep in on Friday morning at 0750, told them what was wrong and all I got right off the bat was.... " I'm not sure we'll know what's going on till monday and we dont do loaner vehicles..." So I asked if there was a way i could get a loaner vehicle so I can still go to work. He said NO, and it would depend on the warranty, but he wouldn't know till they got to work on it. I called saturday to get an update and was told they would call me back and never did. I called monday to get an answer as to the status of my Jeep and was told that the technician didn't work saturdays but he'll go see where he's at on it. So now im without a vehicle for four days still don't know what's going on with it. I have never in my life delt with such lack of customer service. I WILL NEVER GO BACK TO HILL KELLY AGAIN, which sucks because Im looking to buy another jeep and so far I have ZERO local dealerships i can rely on. I understand that I am upset but 6 years in the military leaves me with a sense of what customer service should be and I can't seem to find it locally. More