Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Amazing Experience! On vacation from Ohio we heard a noise on the trip down and looked on line for a local dealership. Was impressed with the online reviews so brought o On vacation from Ohio we heard a noise on the trip down and looked on line for a local dealership. Was impressed with the online reviews so brought our van here. I was totally blown away with the experience. Joey was FANTASTIC! We had a loaner and Joey kept us informed making sure it was fixed and ready before our trip back to Ohio. In fact everyone we came in contact with was great. From the person who greeted us to the ladies who helped with the loaner paperwork,,,it's obvious they all enjoy working here and do everything possible to make customers feel comfortable and taken care of. Well done Hill-Kelly, well done! More

Prompt and Correct Service Hill-Kelly promptly took care of my situation while we were visiting from out of town. Truly great customer service. I had bought new parts thinking Hill-Kelly promptly took care of my situation while we were visiting from out of town. Truly great customer service. I had bought new parts thinking that was the problem but the team at Hill Kelly showed me that was not the case and correctly took care of the issue. Thank you for attention and prompt service. More

Excellent It's the best ever! Everyone goes the extra mile to make sure your happy. BMW in Pensacola service department needs to take notes. The best around! It's the best ever! Everyone goes the extra mile to make sure your happy. BMW in Pensacola service department needs to take notes. The best around! More

Pleasant experience Bradley, made my appointment for service after two weeks of trying to use your web site which was a horrible experience. The email sent to me informin Bradley, made my appointment for service after two weeks of trying to use your web site which was a horrible experience. The email sent to me informing that it was time for scheduled maintenance had the wrong phone number for the dealership. I drove to the dealership to make an appointment. Bradley apologized for the wrong phone number and said he would inform his manager of the error. the day of my appointment Bradley did the intake and made my experience pleasant. More

Needed brakes Brakes and calibers fixed but I also had a ESP light that would not go out. Prior dealerships including the dealership I bought my jeep from said it w Brakes and calibers fixed but I also had a ESP light that would not go out. Prior dealerships including the dealership I bought my jeep from said it was normal to have the light on because the jeep had a 3 inch lift kit which I never really understood. Hill Kelly servic mechanics said all I needed was an softwear upgrade which they performed and now the ESP function on my jeep works when I actually push the switch. No more light unless I want it. Simple but amazing this is the only jeep dealership that knew how to fix the problem. More

Fast and Friendly This was the first time ever getting an oil change by myself. My father always took my car in since he was a service advisor at a car lot in Ohio wher This was the first time ever getting an oil change by myself. My father always took my car in since he was a service advisor at a car lot in Ohio where I lived, I have anxiety about calling places so I appreciated being able to make my appointment online. I also like the screen they provide that tells the status of your car. More

Repair service Everyone was very courteous and helpful. They bent over backwards to make sure everything was done right. My service advisor kept me informed on all t Everyone was very courteous and helpful. They bent over backwards to make sure everything was done right. My service advisor kept me informed on all the work that was being performed. Constantly gave me updates on how the job was going and when my vehicle was expected to be finished. More

Excellent customer service Very pleased with diagnostic and warranty verification assistance and look forward to completion when part arrives. Professional and courteous servic Very pleased with diagnostic and warranty verification assistance and look forward to completion when part arrives. Professional and courteous service and comfortable waiting area all appreciated. More

Only place to go From the moment I dropped off my Jeep for bodywork Wendy had this. My insurance company tried to jack her around on my windshield with trying to put a From the moment I dropped off my Jeep for bodywork Wendy had this. My insurance company tried to jack her around on my windshield with trying to put a aftermarket windshield instead of the original little jeep in the corner and she wasn't having that. She took care of my wrangler like she owned it and it was a very new and stressful time for me and she took charge and made sure it happened the way she wanted it to happen. I would not want to have to spar with this women because she doesn't take no for an answer. I could not have been happier with the service and the repairs that were made. I'll always be a life long customer of Hill Kelly's. More

Time sensitive The auto body repair crew worked with us to meet critical completion date without sacrificing quality. Our thanks to Mark and his entire group of pro The auto body repair crew worked with us to meet critical completion date without sacrificing quality. Our thanks to Mark and his entire group of professionals. More