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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
Pensacola, FL
400 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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400 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
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June 26, 2020
Quick, Quality Service The service that I received was so quick! I came in close to closing time and they got me right in away and I was out the door in under 30 minutes! Ve The service that I received was so quick! I came in close to closing time and they got me right in away and I was out the door in under 30 minutes! Very friendly team and great service at a great price! More
by ASides
Employees Worked With
Richard Hartline, Alissa Lindheim, Allie Smith
June 24, 2020
On April 25, on a Saturday morning, I called Hill-Kelly Service and asked if they could work me in that day because the throttle linkage on my ‘96 Dodge Ram diesel had worn to the point where it wouldn’t s Service and asked if they could work me in that day because the throttle linkage on my ‘96 Dodge Ram diesel had worn to the point where it wouldn’t stay on the ball joint that held the linkage together. I needed the truck immediately because I was in the middle of a move to Jacksonville. The scheduler told me, understandably, that they might not even have the part, and the odds of fixing it weren’t good, but I needed the truck that day, so I called Robert at the Parts Dept. and He told me they had it! He said that they try to keep at least one in stock because they’re wearing out on the old Rams. So I idled the truck all the way from home to Hill-Kelly to see what they could do. When I got there, I bought the part and carried it over to Service to ask them if they could work me in, knowing that the part was on-hand. Drew Serrano went the extra mile and although the usual diesel tech was tied-up, he got another tech, Ron, to do the job, as it wasn’t really a diesel-specific repair. Within an hour or so, the truck was fixed, I was on the road, and the throttle worked perfectly throughout the move and beyond, to this day. In all, along with Robert, Drew, and Ron, your cashier Trina and porter, Chris, also chipped-in to make the whole experience one that greatly exceeded my expectations! Many thanks to Hill-Kelly Parts and Service for all they did for me! More
by Dave H.
June 15, 2020
Lied to by 2 Service Representatives I stopped to find out the service intervals on my Grand Cherokee to determine if I wanted to have the service done or just get an oil change. Both re I stopped to find out the service intervals on my Grand Cherokee to determine if I wanted to have the service done or just get an oil change. Both representatives assured me there were no factory schedules anymore and gave me a pamphlet outlining the dealership service schedule. One of then told me it depended on the vehicle. She said maybe the vehicle had sat on the lot for a while prior to purchase and and other variables could affect it. I said "ok this vehicle right here". The other one actually told me this "ain 't the 1970's anymore". I went home pulled up my pdf manual and looked up the schedule. More
by robertwilliams
Employees Worked With
Alissa Lindheim
June 14, 2020
The people who took care of us and the services we needed were very friendly and helpful! Thank you 😊 ! We were kept informed each step of the way! were very friendly and helpful! Thank you 😊 ! We were kept informed each step of the way! More
by Menbonn
Employees Worked With
June 12, 2020
Surprise Wife wanted me to take my car to get the oil changed. I figured it would need an appointment and didn’t have one. Pulled up they took my information Wife wanted me to take my car to get the oil changed. I figured it would need an appointment and didn’t have one. Pulled up they took my information, made us feel welcome and we were out within thirty minutes More
by Kenny58
Employees Worked With
Michael Frazier
May 29, 2020
OUTSTANDING CUSTOMER SERVICE AND VERY CLEAN DEALERSHIP Service Advisor Michael Smoote provided an outstanding information to me regarding how to maintain my SUV with an in-depth printout for future mainten Service Advisor Michael Smoote provided an outstanding information to me regarding how to maintain my SUV with an in-depth printout for future maintenance. Treated me like an older brother and was able to do the maintenance I needed 1 hour earlier than I expected. HillKelly dealership has the cleanest lounge/rest room and very comfortable and safe to wait... That's why I never bothered going back to the previous dealership I originally purchased this JEEP. Again, thank you for the outstanding staff and customer lounge! Stay safe, strong and healthy! More
by JUN DELUNA
Employees Worked With
May 18, 2020
David Del Regato gives the best personal attention during service experience. He is the reason Hill Kelly does all my service. Where he goes, I’ll go. service experience. He is the reason Hill Kelly does all my service. Where he goes, I’ll go. More
by Johnny
Employees Worked With
David Del Regato
May 11, 2020
I would not recommend anyone purchase a vehicle from Hill Kelly. In the past I have purchased used vehicles and dealt with Bob Tyler Toyota and Pete Moore Chevrolet and both treated me exceptionally better t Kelly. In the past I have purchased used vehicles and dealt with Bob Tyler Toyota and Pete Moore Chevrolet and both treated me exceptionally better than Hill Kelly, which I purchased a brand new vehicle from. After owning my RAM for just at a year the battery went bad. After having to jump the truck off multiple times I took it to the service department and they gave me a price and said they could put it in. After I asked if it were under warranty they then decided to get my information and inform me that I would need to come back because they would need to do a 3 hour diagnostics in the truck. I explained to the service advisor that I would drive the truck home and they would pay to get it towed back, she quickly responded with "we don't pay for that, Chrysler does." She minds well have said she didn't care. After speaking with the service manager she was kind enough to put me in a loaner. I got a text today saying the battery was covered but they had to wait on it to get there, but they had one last night when they assumed I was going to pay for it. This wasn't necessarily a big deal. Moving forward While they had the truck I explained that I have been having issues with my cargo light. I get a message from the advisor today saying hat there was a short in the BCM it would not be covered under warranty due to changing the bulbs in the cargo light. Then asked if I would approve a $119.95 diagnostic charge. So here I am wondering how they know it's a BCM but haven't ran a diagnostic? Basically they seen an aftermarket bulb and was hoping I would be dumb enough to replace a BCM at my expense. When I went to pick the truck up the service manager had no care in the world about anything that happened and just said "I'm sorry to here that, they're pulling your truck up." This is not the type of customer service you expect to have when buying a vehicle. More
by Tony
Employees Worked With
Beth Campbell
May 08, 2020
Very nice people fixed what I needed done ty so much did a great job I had all 3 recalls done that needed to be ty again did a great job I had all 3 recalls done that needed to be ty again More
by Dawnmurillomendez70
