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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

3.8
400 Reviews

400 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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December 20, 2020

Well I took my truck to Hill Kelly because of fearing further damage to my 2500 if continued to use. Hear a slight knocking or tapping of lifters no less than 3weeks from coincidence of changing oil. I More

by yogie70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Tracy , David Del Regato
Dec 21, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so glad to hear our service department was able to help you out, and we appreciate you sharing your experience with us! Happy holidays from all of us at Hill Kelly Dodge Chrysler Jeep!

December 18, 2020

What a great experience!!David made sure from the start to communicate and explain what was going on.Very upfront and to the point which I applaud.I have been a Hill Kelly customer for 33yrs and David is b More

by Dodgerdeals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Del Regato, Drew Serrano
Dec 21, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for choosing us for the last 33 years! David, Drew and our team appreciate you as a customer, and look forward to working with you again!

December 11, 2020

It was faster than I was told for an oil change and bridgette a very kind soul helped me which was rare now days in the age of attitude More

by duwayne_reuben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bridgette
Dec 11, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We’re delighted to get your 5-star review, Duwayne! Thank you for choosing Hill Kelly Dodge Chrysler Jeep.

December 05, 2020

Service was excellent from entering to exit. Could not have done anything different as far as I saw or had. Everyone was through in their explanation of what was going to happen. More

by Physham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Del Regato, Drew Serrano
Dec 07, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience and for choosing Hill-Kelly! DCJR

November 30, 2020

To the individual concerned, you have an exceptional service department and having been a customer of Hill Kelly for some time I feel that I can say without a doubt that they're improving. One more thin More

by bg72148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We can't thank you enough for this review! Thank you for sharing your experience working with our team at Hill-Kelly Dodge Chrysler Jeep! We look forward to passing along your kind words!

November 21, 2020

The service dept @ Hill Kelly is always courteous and informative. Vehicle is normally ready when promised or sooner. The cashier is always very friendly also More

by sfd62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience with Mike! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

November 12, 2020

The Service Team was excellent. In and out quickly so I could get back on the road. Highly recommend! I was able to make an appointment online and although there was a bit of fumbling when I got there, b More

by jcraig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience with Mike! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

November 07, 2020

This is my first Dodge purchase. I purchased the Dodge Durango and so far I am truly pleased. Any servicing have been a very good experience. More

by jacobs813846
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Alfrey
Nov 09, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience! Thank you from the entire team at Hill Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

November 07, 2020

Rodney , did a great job of getting my son's vehicle serviced quickly and professionally. I was kept informed on the service process.. I enjoy great service at Hill-Kelly. More

by djhutton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Alfrey
Nov 09, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience with Rodney! Thank you from the entire team at Hill Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

October 29, 2020

Excellent and Professional Service from start to finish. This dealership is the Absolute Best!!! Everyone makes you feel like family and look out for your best interests! More

by ROGERSRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Del Regato, Aaron Tuberville, Prince Ash, Drew Serrano, Beth Campbell
Oct 30, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience! Thank you from the entire team at Hill Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

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