Hill-Kelly Dodge Chrysler Jeep Ram

The customer service at this dealership is absolutely atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we moved 1,000 miles away. Fast forward to now and only 1,900 miles later we go to change the oil in it because it had been sitting awhile and we find that the drain plug in the oil pan had been so overtightened that we cannot remove it. After several hours of trying to remove it we contact our local Jeep dealership in the new state and they told just that the drain pan most likely is damaged now and will need replaced. After MANY calls to Hill Kelly we were told someone would call us back. We spoke with Brandy a few times who assured us someone would call back. A few other employees that we spoke to told us that Paul Marchant would call us back as soon as possible. That never happened. The next day, and several more calls later we finally talked to Paul Marchant, who is allegedly the service supervisor... and not sure how he got that position. He basically told us that the he wouldn't stand behind another Jeep dealership looking at our Jeep and telling us that in fact there was damage that was caused by Hill Kelly. when we told him that this was unbelievable and it wasn't the first time we had problems at Hill Kelly he said well why do you keep coming back then? He said there are plenty of other Jeep dealerships you can get your vehicle serviced at. Not once did Paul apologize for this bad experience or offer to help in any way. He simply told us to go elsewhere or drive 1000 miles back to Hill Kelly so he could look at it, and still said he wouldn't guarantee anything would be done by them. Mr. Marchant said that the other Jeep dealership could get the overtightened plug out and re-tap the oil pan and it shouldn't cost us much money. He stated it would be our responsibility to pay for anything that had to be done, even though it was their mistake. He went on to say that he had spoken with Mr. Miles Bentley personally and that Mr. Bentley indicated that they would not stand behind their work. Mr. Marchant said this incident is our fault because we only change the oil about once a year since we only drive the vehicle maybe 2,000 miles a year. I am pretty sure that Mr. Bentley would be disappointed to hear his service supervisor tell a customer to go get their jeep serviced somewhere else. Mr. Marchant, I will continue to repeat this review in every forum until this situation is resolved. More

Upon arriving at the dealership everyone was helpful guiding us to our Sales Representative Prince Ash. We cannot find enough words to express his outstanding approach. He was so helpful, knowledgeable guiding us to our Sales Representative Prince Ash. We cannot find enough words to express his outstanding approach. He was so helpful, knowledgeable and so kind working with us that we cannot imagine buying another vehicle from anyone else. We liked the 2013 Ram truck we picked out and came to a very fair price quickly. All we want is a fair deal that both sides like. Prince, our sales rep, agreed to take care of a few minor items before delivery and he and the tech team came through perfectly and on time. Prince truly came through for us and when the time comes, made us repeat customers. More

I went in without an appt but was quickly served anyway. I appreciate the fast, friendly service! I appreciate the fast, friendly service! More

Great sales man kept me up to on everything. Day of purchase was quick and smooth but unfortunately check engine light came on shortly after purchase and now I'm having to drop alot of money int Day of purchase was quick and smooth but unfortunately check engine light came on shortly after purchase and now I'm having to drop alot of money into this vehicle to fix it! More

Great customer service I purchased my Jeep in less than two hours and was out the door. two hours and was out the door. More

Service advisor did a great job taking care of my daughter’s Jeep. Very thorough and professional. daughter’s Jeep. Very thorough and professional. More

Wonderful experience. Would buy from them again. Bo Simmons was a pleasure to work with. Would buy from them again. Bo Simmons was a pleasure to work with. More

The staff was great and professional. The service was quick. I was extremely pleased with overall experience. I would highly recommend using Hill-Kelly service center! The service was quick. I was extremely pleased with overall experience. I would highly recommend using Hill-Kelly service center! More

I've always received excellent, polite service. It's very nice that there are female service managers. It's very nice that there are female service managers. More