Hill Country Honda

Hill Country Honda responded

Thank you for sharing your feedback with us. We apologize for the miscommunication regarding the time it would take for the software update as part of the recall. We understand that your time is valuable, and we apologize for any inconvenience caused by the discrepancy. We appreciate your understanding and are glad to hear that you were pleased with the service otherwise. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for your feedback, and we look forward to serving you better in the future.

Hill Country Honda responded

Thank you for taking the time to share your positive experience with us! We're delighted you had a good experience with our team. Clear communication and transparency are essential to us, and we're glad that our staff explained everything they did and provided information on what was needed. We strive to keep our customers informed throughout the process. Please don't hesitate to reach out if you have any further questions or need additional assistance. Thank you again for your feedback, and we look forward to serving you in the future!

Hill Country Honda responded

Thank you for sharing your positive feedback! We're thrilled you are pleased with our service, recommendations, and staff. Providing exceptional service and making valuable recommendations are priorities for us, and we're glad that we met your expectations. Your loyalty means a lot to us, and we appreciate your trust in us for your automotive needs. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same excellence and dedication every time you visit!

Hill Country Honda responded

Thank you for leaving such a positive review! We're delighted you had an excellent experience with our service. We take pride in providing our customers with a beautiful and friendly atmosphere. It's satisfying to know you had a wonderful and relaxing time while waiting for your service. Your kind words mean a lot to us; we appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same excellence and care on your next visit!

Hill Country Honda responded

Thank you for sharing your positive review with us! We're thrilled that you received great service and that our technicians were polite and courteous. Providing timely service and minimizing wait times are important to us, so we're glad we met your expectations. We appreciate your kind words and your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same efficiency and professionalism on your next visit!

Hill Country Honda responded

Thank you for sharing your positive experience with us! We're delighted that getting your first brand-new car was frictionless and fun. We strive to make the car-buying experience as smooth and enjoyable as possible, and we're glad that we met your expectations. We appreciate your recommendation to speak with Elijah, and we'll surely pass along your kind words. Please don't hesitate to reach out if you have any further questions or need additional support. Thank you again for choosing us, and we look forward to serving you with the same level of excellence and excitement in the future!

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled to hear that Tevin provided excellent service and went above and beyond to help you secure a deal on the car you were interested in. We take pride in our team's dedication to our customers, and it's wonderful to know that Tevin made your experience exceptional. We'll be sure to pass along your kind words to him. Please don't hesitate to reach out if you have any further questions or need additional assistance. Thank you again for choosing us, and we look forward to serving you with the same level of dedication and care in the future!

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled you had a great experience with Jose, our salesman. We pride ourselves on having a team that goes above and beyond to assist our customers, and it's wonderful to know that Jose provided you with excellent service. Being a good communicator is essential in ensuring a smooth and pleasant buying experience, and we're glad he also met that expectation. We appreciate your kind words and your recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same level of dedication and care!

Hill Country Honda responded

Thank you for taking the time to provide feedback on your experience. We're glad you had a fast delivery of your new truck and received good service from John. However, we're sorry that your encounter with the financial representative was not up to your expectations. We apologize for any inconvenience caused by their behavior. Your feedback is valuable to us, and we'll address this matter internally to ensure that all team members consistently provide courteous and professional service. If there's anything else we can do to assist you or address any concerns you may have, please don't hesitate to reach out. We appreciate your support, and we hope to have the opportunity to provide you with an even better experience in the future.

Hill Country Honda responded

Thank you for bringing the issue to our attention. We apologize for the inconvenience caused by the tire sensor still being lit after the tire check, rotation, and inflation to 35psi. In order to address the problem and ensure your safety on the road, we kindly ask you to bring your vehicle back in for further inspection. Our team of experienced technicians will take a closer look at the tire sensor and determine the root cause of the issue. Please let us know a convenient time and date for you to bring your vehicle in, and we will do our best to accommodate your schedule. We appreciate your business and are committed to providing you with the best possible service.