Hill Country Honda

Hill Country Honda responded

Thank you for taking the time to provide feedback on your experience. We're glad you had a fast delivery of your new truck and received good service from John. However, we're sorry that your encounter with the financial representative was not up to your expectations. We apologize for any inconvenience caused by their behavior. Your feedback is valuable to us, and we'll address this matter internally to ensure that all team members consistently provide courteous and professional service. If there's anything else we can do to assist you or address any concerns you may have, please don't hesitate to reach out. We appreciate your support, and we hope to have the opportunity to provide you with an even better experience in the future.

Hill Country Honda responded

Thank you for bringing the issue to our attention. We apologize for the inconvenience caused by the tire sensor still being lit after the tire check, rotation, and inflation to 35psi. In order to address the problem and ensure your safety on the road, we kindly ask you to bring your vehicle back in for further inspection. Our team of experienced technicians will take a closer look at the tire sensor and determine the root cause of the issue. Please let us know a convenient time and date for you to bring your vehicle in, and we will do our best to accommodate your schedule. We appreciate your business and are committed to providing you with the best possible service.

Hill Country Honda responded

Thank you for sharing your positive experience with Elijah! We're delighted he went above and beyond to ensure your satisfaction, even on his day off. Providing exceptional service and ensuring customer happiness is important to us, and we're glad that Elijah could meet your expectations. We appreciate your recommendation and your trust in him. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you and future clients with the same level of care and dedication!

Hill Country Honda responded

We apologize for the oversight and inconvenience caused during your recent service visit. Our goal is to provide sincere and comprehensive service to all our customers, regardless of the age or mileage of their vehicles. We apologize if we fell short of your expectations in this instance. Regarding the trip inspection, we regret that the coolant and windshield fluids were not topped off as requested. We take this feedback seriously and will address it with our service team to ensure that such oversights do not occur in the future. We appreciate your patience and understanding. We value your feedback and your business, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention.

Hill Country Honda responded

Thank you for your positive feedback! We're glad you found our workers to be very nice and that our dealership is a great place to service your CR-V. We apologize for any inconvenience caused by the panel not being properly reattached after the oil change. We appreciate your feedback and will address this issue internally to ensure that our team pays attention to all the details and provides a complete and satisfactory service experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support, and we look forward to serving you with the same level of care and attention to detail!

Hill Country Honda responded

Thank you for your kind words and positive feedback! We're thrilled to hear that our dealership and dealer were helpful throughout your first vehicle purchase. Providing excellent service and working with our customers to find good deals is a priority for us, and we're glad that we met your expectations in that regard. Your recommendation means a lot to us, and we appreciate your trust in our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and dedication!

Hill Country Honda responded

Thank you for leaving such a positive review! We're delighted to hear that you received great service and that we made the whole process easy for you. Providing a seamless and hassle-free experience is important to us, and we're glad that we met your expectations. We appreciate your kind words and your recommendation to others. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you and others with the same level of excellence!

Hill Country Honda responded

Thank you for sharing your positive feedback! We're thrilled to hear that Daisy provided you with a wonderful experience and kept you informed throughout the process. Ensuring transparency and only performing necessary work is important to us, and we're glad that we met your expectations in that regard. We appreciate your kind words and your trust in us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and communication!

Hill Country Honda responded

Thank you so much for sharing your exceptional experience with us! We're thrilled that Matt provided thorough and helpful service for your daughter's Civic and your HR-V. It's wonderful to know that he went out of his way to assist you, answer all your questions, and provide a great deal for the services you need. We're also delighted to hear that your father, with his extensive mechanic background, was impressed with Matt's knowledge and customer service. We greatly appreciate your kind words and recognition of Matt's exceptional service. We understand the importance of acknowledging outstanding customer experiences, and we're grateful that you took the time to share your positive feedback. We'll pass along your appreciation to Matt, which will undoubtedly motivate him to continue delivering superior customer service. We're delighted to have exceeded your expectations throughout the customer experience, and we're honored that you will continue choosing Hill Country Honda for your future business. Please don't hesitate to reach out if we can assist you with anything else. Thank you again for your support, and we look forward to serving you with the same high standard of service in the future!

Hill Country Honda responded

Thank you for sharing your positive feedback! We're delighted to hear that you had a great experience with our professional and experienced salesman. We strive to provide excellent service and a knowledgeable approach when it comes to assisting our customers with their car needs. We're glad to know that our salesman was easy, friendly, and not pushy, creating a comfortable environment for you. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and assistance!