Hill Country Honda

Hill Country Honda responded

Thank you for your review! We're glad your service experience met your expectations and was completed on time. We strive to provide efficient and timely service to our valued customers. We're also delighted that Aaron provided attentive and courteous assistance during your wait. Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you again in the future with the same level of attentiveness and courtesy.

Hill Country Honda responded

Thank you for your amazing review! We're thrilled to hear that Pedro provided you with an awesome experience. A good sense of humor and easy communication are important qualities in our team members, and we're glad that Pedro demonstrated these attributes during your interaction. Your positive feedback means a lot to us, and we'll be sure to pass along your compliments to Pedro. Thank you for choosing us, and we look forward to serving you again in the future with the same level of awesomeness!

Hill Country Honda responded

We appreciate your excellent review! It's delightful to know you had a hassle-free and efficient experience at our dealership. At our establishment, we take pride in offering exceptional service, and we're happy that our staff was friendly, helpful, and able to make your visit enjoyable. Thank you for selecting our dealership, and we eagerly anticipate providing you with the same exceptional experience in the future!

Hill Country Honda responded

Your review is greatly appreciated! We are thrilled to hear that our team was kind and approachable during your visit, especially considering the urgency of fixing your car. Creating a welcoming and empathetic atmosphere is crucial to us, and we are pleased that we could make your experience more enjoyable. Your compliments regarding our team's courteousness mean a lot to us. Our utmost priority is your satisfaction, and we are grateful for the chance to assist you. Thank you for selecting our services, and we hope to have the pleasure of serving you again in the future.

abesendejo responded

R Hernandez from finance needs to be replaced is a rude clown who doesn’t put customers first bringing down that dept ….on top of it did not even need him had my own financing

Hill Country Honda responded

We apologize for your negative experience with a member of our finance department. We take customer service seriously and regret any rudeness or lack of customer focus you encounter. Your feedback is valuable as we continuously strive to improve our services. Thank you for bringing this to our attention, and please reach out if there is anything else you would like to discuss.

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to hear that you found our team to be professional, welcoming, and understanding. Providing exceptional service is important to us, and we're glad that we met your expectations. We appreciate your kind words about our staff's friendliness and the overall positive experience you had. Thank you for recommending us to others, as word-of-mouth recommendations mean a lot to us. Thank you for choosing us, and we look forward to serving both you and your referrals with the same level of professionalism and friendliness in the future!

Hill Country Honda responded

Thank you for your fantastic review! We're delighted to hear that you received excellent service during your visit. It's great to know your service was completed promptly, taking less than an hour. We appreciate your kind words about the receptionist, and we're glad she provided a pleasant experience. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing our services, and we look forward to serving you again in the future with the same level of excellence!

Hill Country Honda responded

We're so happy you had a great experience with us! Knowing we can take care of your recalls quickly and ensure your safety is terrific. We always prioritize handling recalls efficiently, so you can rest assured that your car is in good hands. We're thrilled that our no-appointment-needed oil change service was convenient for you and that we could provide hassle-free and efficient service. Thank you for choosing us as your go-to for car maintenance, and we can't wait to serve you again in the future with the same level of promptness and convenience!

Hill Country Honda responded

Thank you for your positive review! We're thrilled to hear that you found our staff to be very nice, friendly, and non-pressuring. We believe in creating a welcoming and comfortable environment for our customers, and we're glad that our team exemplified that during your visit. We appreciate your kind words about our service center as well. Providing excellent service is important to us, and we're glad to hear that we met your expectations. Thank you for choosing us, and we look forward to serving you again in the future with the same level of friendliness and quality service!

Hill Country Honda responded

Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your visit. We appreciate your feedback and take it seriously, as we continuously strive to improve our service. We are glad to hear that Daisy was able to assist you in obtaining the part you needed, but we understand your frustration with the initial response from our service manager. Rest assured, we will address this internally and work towards providing a better customer experience in the future. We value your business and hope to have the opportunity to serve you better next time.