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Hill Country Honda

San Antonio, TX

4.6
755 Reviews

7338 W Loop 1604 N

San Antonio, TX

78254

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755 Reviews of Hill Country Honda

June 07, 2023

Daisy is friendly and professional. I enjoy working with her. I also like the video of the mechanic showing you exactly what the problem is and the location of the problem. More

by Pdvillanueva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alfaro, Travis Kessler
Jun 07, 2023 -

Hill Country Honda responded

Thank you for your glowing review! We're thrilled to hear that Daisy provided you with a friendly and professional experience. Our team values customer satisfaction, and we're delighted that you enjoy working with her. Additionally, we're glad to know that you appreciate our video feature, where our mechanics show you the exact problem and its location. Transparency and clear communication are important to us, and we're glad that this feature enhances your understanding of the work being done on your vehicle. Your feedback is invaluable to us, and we appreciate your kind words. Thank you for choosing our services, and we look forward to serving you again in the future!

June 07, 2023

Staff was quick and courteous. They explained all the work that was done and what they recommended. Stay allowed me the opportunity to ask questions and were attentive. More

by MSABIGAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Jun 07, 2023 -

Hill Country Honda responded

Thank you for your fantastic review! We're delighted that our staff provided you with quick and courteous service. Clear communication is a top priority for us, and we're glad they explained the work done and the recommended actions. We believe in empowering our customers with knowledge and allowing them to ask questions. It's wonderful to hear that our team was attentive and took the time to address your concerns. Your satisfaction is our goal, and we appreciate your kind words. Thank you for choosing our services, and we look forward to assisting you again in the future!

June 07, 2023

Very fast, very efficient. Very courteos.. I was in and out in no time. Very satisfied. More

by YMUFFINSRSWEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Jun 07, 2023 -

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled you had a fast and efficient experience with us. Our team works hard to ensure customers receive prompt service without compromising quality. Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you again in the future!

June 07, 2023

Quick checkin and repairs were done in the timeframe they quoted. Easy to work with and respectful. More

by liz.ann.mcclain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Zuniga
Jun 07, 2023 -

Hill Country Honda responded

Thank you for taking the time to leave us a positive review! We're delighted to hear that your check-in process was quick and that we could complete the repairs within the timeframe we quoted. Our team strives to provide efficient and timely service while maintaining open lines of communication with our valued customers. We're glad to know that you found us easy to work with and that you felt respected throughout the process. Your satisfaction is our priority, and we appreciate your kind words. Thank you for choosing our service department, and we look forward to assisting you again in the future!

June 07, 2023

Joseph Sarkis was so knowledgeable about all the cars that I looked at. I came in after 10:00am and left with my Honda Accord by 1:00 pm! That included test drive and getting financed!( I can’t remember More

by lasannewton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Sarka
Jun 07, 2023 -

Hill Country Honda responded

Thank you for your excellent review! We're thrilled that Joseph Sarkis provided exceptional service and displayed extensive knowledge about the cars you were interested in. Our team takes pride in delivering a seamless car buying experience, and we're glad you could find your Honda Accord and complete the process efficiently. We also appreciate your kind words for our finance team. Your satisfaction is our top priority, and we're grateful for your recognition of everyone involved in making your experience successful. Thank you for choosing Hill Country Honda, and we look forward to serving you again in the future!

June 07, 2023

Got me ready for a road trip, Great! By the way the coffee was great! More

by gabdin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Jun 07, 2023 -

Hill Country Honda responded

Thank you so much for your lovely review! We're thrilled to hear that we were able to help you get ready for your road trip. Our team is dedicated to giving you the best possible experience and ensuring everything goes smoothly. And we're so glad you enjoyed our coffee - we think the little things make a difference! Thanks again for sharing your positive feedback, and we hope to see you again soon. Have a fantastic trip!

June 07, 2023

The Service department is the only area I would rate it’s a “1”. Everyone else are “5” Stars. More

by DRivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Sanchez, Daisy Alfaro
Jun 07, 2023 -

Hill Country Honda responded

Thank you for taking the time to share your thoughts with us. We are grateful for your positive feedback on other aspects of our organization. However, we apologize for any inconvenience caused by our Service department. We appreciate your concerns and are committed to addressing them promptly. We kindly request that you provide specific details to ensure that we fully understand your experience and resolve any issues. Your feedback is crucial as we constantly strive to improve our services and enhance our customers' experience. Please don't hesitate to contact our customer service team at 210-624-7618 or service@hillcountryhonda.com to discuss your concerns or provide additional information. We thank you for your continued support and are eager to improve our service and provide you with a better experience in the future.

June 07, 2023

The employees at Hill Country Honda, especially Travis, were extremely helpful and ensured I had a great visit. My vehicle was taken care of in a quick and thorough fashion. Compared to the service and tre More

by Kelstm30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Jun 07, 2023 -

Hill Country Honda responded

We can't thank you enough for your excellent review! It's fantastic to hear that you had a great experience with our team, especially with Travis, who went above and beyond to take care of your vehicle promptly and thoroughly. We always strive to provide top-notch service, so we're thrilled that we met your expectations. We feel honored to be your go-to Honda dealer in San Antonio and appreciate your loyalty. Thanks for choosing Hill Country Honda, and we can't wait to continue delivering the same level of excellence to you in the future!

June 07, 2023

Absolutely amazing service. Took care of all my recalls. Addressed all my car issues, and even shuttled me to and from my home. The shuttle driver was also very awesome. Everyth More

by Bailey Galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver, give em 5stars., Matt Zuniga
Jun 07, 2023 -

Hill Country Honda responded

Thank you for your fantastic review! We're thrilled to hear that you had an absolutely amazing experience with our service. Taking care of your recalls, addressing all your car issues, and providing a shuttle service to and from your home are all part of our commitment to excellent customer service. We're glad to hear that our shuttle driver was also awesome. Your satisfaction is our priority, and we're honored that you're choosing us over your old mechanic shop. We appreciate your trust and loyalty. Thank you for choosing our services, and we look forward to serving you again in the future with the same level of greatness!

June 07, 2023

Absolutely amazing service. Took care of all my recalls. Addressed all my car issues, and even shuttled me to and from my home. The shuttle driver was also very awesome. Everyth More

by Bailey Galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver, give em 5stars., Matt Zuniga
Jun 07, 2023 -

Hill Country Honda responded

Thank you so much for your amazing review! We are thrilled to hear that you had a fantastic experience with our service. Taking care of your recalls, addressing all your car issues, and providing a shuttle service to and from your home are all part of our commitment to exceptional customer service. We're glad to know that our shuttle driver was also awesome and that you found our prices to be competitive and satisfying. Your decision to choose us over your old mechanic shop means a lot to us, and we're honored to have earned your trust. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide you with continued excellent service.

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