Hill Country Honda

Scheduled service was fast and on time. The special I signed up was for oil change & tire rotation. For some reason tire rotation was never completed & I was not told. They did recommended The special I signed up was for oil change & tire rotation. For some reason tire rotation was never completed & I was not told. They did recommended 3 additional services, which 2 I don't need because they were recently done, so don't understand how they thought I needed these services. Overall, good experience. More

Excellent customer service! John Medelez was super helpful and made sure my mom and I had all of our questions answered and ensured we had the best customer experience. I highly John Medelez was super helpful and made sure my mom and I had all of our questions answered and ensured we had the best customer experience. I highly recommend Hill Country Honda for anyone who is looking for a new or used vehicle! More

Zachary Staley is an outstanding rep. I called in a panic about my car's hazard lights coming on at once and he calmed me down and got me in the next day to check out my car. I know he I called in a panic about my car's hazard lights coming on at once and he calmed me down and got me in the next day to check out my car. I know he went above and beyond for me. He kept me informed of where they were with the diagnosis and since I had an appt that morning, he pushed me through so I could be on time. What a great person, he has a friendly, professional demeanor which is very helpful when your transportation is in jeapardy. I highly recommend Zachry for whatever youcan do to recognize his outstanding service!!! by the way, the bathrooms at Hill County Honda are fantastic! Thanks Denise Martin More

I so badly wanted to leave a good review, but sadly I cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships own cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships ownership for 15 days. The car was well kept, but reeked of cigarette smoke and was also under a stop sale. I really did like the vehicle as it was what I was looking for. Before I went on to ask about pricing details, I asked if they would be able to get the odor out. To which the salesman responded with "absolutely." So I signed the paperwork and bought the vehicle. Because it was under a stop sale I couldn't take it home. 2 weeks later I get a call to pick up the vehicle because it's ready! So exciting! Except for when I picked it up, the smoke odor was so strong. I drove back and told him and he changed the cabin filter, which was DISGUSTING, and gave me a car freshener. For 2 days I tried my hardest to get the smoke smell out, but failed. I took it back up to the dealership and said I can't breathe in this car my allergies are going crazy. To which he responded "I tried my best." That was not what we agreed on! You said you would get the smoke out. Then he gave me advice to spend hundreds of dollars at a detailer to try... I just spent thousands of dollars because you said you would get the smell out. I tried calling management and have yet to receive a call back. Very disappointed with this dealership. They are not men of their word sadly and have low integrity. Beware when you shop here. More

I would never recommend Hill Country Honda to a friend. I had such a horrible and stressful experience. They will con you into extra charges that are not discussed. When you go and dispute it, they are uns I had such a horrible and stressful experience. They will con you into extra charges that are not discussed. When you go and dispute it, they are unsupportive. I wasn’t given a copy of all my paperwork I requested right away. I was promised car mats in exchange for the CPO charge that was added to my total without discussing it with me first. It took me 3 weeks of constant disputing with them to get the mats. They kept “forgetting to order” them. I went in person multiple to get things handled and my paperwork I wanted. I was promised the first time I went in that paperwork would be emailed to me within an hour, and it wasn’t. I went back the next day and got a lame excuse that the finance guy forgot to do it. Still do not have exactly what I am wanting! How sketchy. I was so fed up I went in and spoke with the pre owned sales manager, who was a loser. He came out all concerned and ready to help me, but then never came back after taking down notes. I watched him walk around the dealership chatting with co workers, laughing, then go kick back at his desk. When I sat around for 30 minutes waiting for him to come back, another co worker had to go ask him if he was going to come back and meet with me because I was still waiting, and he didn’t. Such an unprofessional environment. I wanted to cancel my warranty that they charged me almost $4,000 for and he never cane back out to help me. I absolutely would never go back here or recommend it to a friend. Such a stressful prolonged experience. More

Installed cooling fans backwards. Caused AC and over heating damage. Technician are young and LOST . Invoice # 331004…… Service department is out for your money . Honda Stealership . Caused AC and over heating damage. Technician are young and LOST . Invoice # 331004…… Service department is out for your money . Honda Stealership . Not dealership More

From the moment I got out of my car I was approached immediately by Faustino who was very nice and accommodating from when we got there all the way to the final purchase. He was very quick to help me ou immediately by Faustino who was very nice and accommodating from when we got there all the way to the final purchase. He was very quick to help me out with what I was looking for and very quick with the paperwork. More

We bought a 2024 HR-V and happy with our purchase. We worked with Gwen from test drive the vehicle to final purchase decision. We had very good experience at this dealership We worked with Gwen from test drive the vehicle to final purchase decision. We had very good experience at this dealership More