Hill Country Honda

Hill Country Honda responded

We appreciate your fantastic feedback! At Hill Country Honda, we take pride in being friendly, maintaining a clean environment, and operating efficiently. Trustworthiness and cost-effectiveness are central to our values, and we prioritize being customer-centric. Our commitment to providing availability of spare parts and delivering on time is unwavering. Thank you for recognizing these aspects of our service, and we look forward to continuing to meet and exceed your expectations.

Hill Country Honda responded

Thank you so much for your wonderful feedback! We're thrilled that you had a perfect experience with us, and we truly appreciate your kind words. Our team is dedicated to providing excellence in everything we do, and your appreciation means the world to us. We're here to serve you and can't wait to welcome you back for another outstanding experience!

Hill Country Honda responded

Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a fast and courteous service experience, and we're especially glad to hear that Daisy provided you with efficient and pleasant assistance. We will certainly pass your kind words along to her. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Hill Country Honda responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our staff friendly and the dealership clean. Pedro is a valued member of our team, and it's great to know he provided you with excellent service. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you have any further comments or suggestions, please don't hesitate to let us know.

Hill Country Honda responded

We're thrilled to hear about your exceptional buying experience with our sales manager Danny! Providing professional and informative service is a top priority for us, and it's fantastic to know that Danny went above and beyond to make sure you had the best possible experience. We truly appreciate your kind words and your business. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new purchase!

Hill Country Honda responded

We're delighted to hear that Mr. Adrian Johnson provided you and your wife with a dignified and respectful buying experience for your 2023 Honda Passport. Your satisfaction is important to us, and we appreciate your loyalty as a repeat customer. We value your feedback regarding a buyer loyalty program and will certainly consider it as we strive to enhance our services and rewards for loyal customers like you. Thank you for your continued support, and if you have any more suggestions or questions in the future, please feel free to share them with us. Enjoy your new vehicle!

Hill Country Honda responded

We deeply apologize for the inconsistency in your experience and for the discomfort you felt during your visit to Hill Country Honda. Your feedback is crucial, and we take your comments seriously. We will address the issues you raised with our financial team to ensure a more attentive and courteous approach in the future. Our aim is to provide excellent customer service, and we regret that this was not your experience. We appreciate your kind words about the salesperson and will work to improve the overall customer experience. Your feedback helps us learn and grow, and we hope to have the opportunity to serve you better in the future.

Hill Country Honda responded

We genuinely appreciate your feedback and understand that our current beverage station offerings, limited to water and coffee, may not fully align with your preferences. We're pleased to inform you that we currently offer a WiFi service labeled "CUSTOMER" to enhance your experience while you're at our dealership. We also acknowledge that our shuttle service is presently limited to drop-offs only. Your feedback is invaluable to us, and we are actively considering ways to expand our beverage options and improve our overall service to meet your expectations better. Thank you for helping us strive for improvement.

Hill Country Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Keith Ward General Manager

Hill Country Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hill Country Honda. Best Regards, Keith Ward General Manager