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25 Reviews of Hill Buick GMC - Service Center
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August 21, 2016
Warranty Service Great service. It was on time (as scheduled) and completed as promised. Andy Quinn (service advisor) explained all details of work to be performed and Great service. It was on time (as scheduled) and completed as promised. Andy Quinn (service advisor) explained all details of work to be performed and was courteous. Andy is a great ambasador for the O'Reilly team. More
by Bob
Employees Worked With
Andy Quinn
May 02, 2016
Service Center From a customer service perspective, especially in their service shop, this place is awful. There have been multiple times where we went in for servic From a customer service perspective, especially in their service shop, this place is awful. There have been multiple times where we went in for service on our GMC vehicle, and they are very disorganized, unresponsive (especially over the phone), cannot keep to any promised times. If you wait, it takes hours, if you leave it, can take a whole day. The latest example was waiting 8+ hours for what was supposed to be a 3-4 hour job (that they up-sold me on), and when I called to address the issue, I was met with nothing but grief about how unappreciative I was being of everything they had done for me, and was told that I was incorrect in my understanding of the situation/what they said. Sorry, but right or wrong, I am still the customer, it'd be nice to be treated like one. Needless to say, I will never go back here. I had read good reviews, but it seems like they have gone down hill fast. Good Luck, if you're brave enough to bring your car in. More
by Jon Heath
Employees Worked With
Joe in Service
February 09, 2016
Easy decision and a great day. This LaCrossse is my 3rd vehicle purchased from O'Reilly Buick/GMC. All vehicles have been outstanding. A pleasure to drive and own. Sales and ser This LaCrossse is my 3rd vehicle purchased from O'Reilly Buick/GMC. All vehicles have been outstanding. A pleasure to drive and own. Sales and service has been top-notch. Steve Barochanner and the rest of the staff were helpful and first class. So far, I love the Buck La Crosse that I purchased in late January 2016. More
by buick#6
February 02, 2016
From Roadside Assistance to Complete Repair in Four Hours! Flawless. There were a couple of cancellations so Andy Quinn called me back to say he could get me in same day. Diagnosed the problem to a faulty ba Flawless. There were a couple of cancellations so Andy Quinn called me back to say he could get me in same day. Diagnosed the problem to a faulty battery and replaced under warranty. Entire process from calling Roadside Assistance to jump dead battery --- to Andy replacing battery and having the Denali back - good-as-new -- about four hours. Delighted. More
by davidbstetson
Employees Worked With
Andy Quinn - Service Deity
August 25, 2015
Repeat customer! That says it all. I recently purchased my second vehicle from the O'Reilly Dealership. Steve Borochaner was helpful, pleasant and effective in getting me into the rig I recently purchased my second vehicle from the O'Reilly Dealership. Steve Borochaner was helpful, pleasant and effective in getting me into the right car at the right price. The purchasing experience was one that suited me: professional, cost efficient and easy. I am very happy with my new GMC Arcadia. More
by Jo
Employees Worked With
The was another salesman who spoke with me when I was looking around the sales floor but his name escapes me., Steve Borochanner
