Hiley Subaru of Fort Worth - Service Center

My wife and I scheduled an appointment for the recall on the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. Megan showed us to the waiting area and offered us drinks while we waited. The dealership is clean and it was obvious that there was a sense of pride in their environment. Everyone we met was cordial including a brief conversation with Jackson Douglas concerning some used trucks on your lot. All in all it was a great experience and we will return again for other service and vehicle repair related issues, as well as, used truck shopping when we're ready. Thank you for a very refreshing experience...not your typical dealership approach. Rey & Sheila Gonzales 817-293-3217 More

Needed oil change and inspection sticker. Had a coupon from the dealership for a discount on the oil change. Got an appointment easily, no wait when I got there, work done fast. Got oil change plus engi from the dealership for a discount on the oil change. Got an appointment easily, no wait when I got there, work done fast. Got oil change plus engine check at no charge, and got my inspection sticker too, and the car was cleaned inside and out. Better, cheaper, faster and more professional service than from a quick-change oil place. This dealership is great. The employees remember me and it's painless to get serviced at this dealership. Highly recommend Hiley! More

I was very pleased with my recent experience w/Hiley Subaru. My service work (60,000mi) was done on time, the price was what I expected, and has completely met my expectations for quality. This is my Subaru. My service work (60,000mi) was done on time, the price was what I expected, and has completely met my expectations for quality. This is my 3rd Subaru ('92,'97,'02), and I'll probably never drive anything else.I consider Subaru one of the best engineered, highest quality cars on the market today. I expect the dealership where I have it serviced to be the same caliber quality. Sadly, my last couple of dealership visits before coming to Hiley did not meet these expectations. I'm VERY glad that we now have a Subaru on the West Side of Fort Worth (it's about time!), who is dedicated to quality customer service, and to caring for our beloved Subarus with expert service. Thank you Hiley, Mark L. Sanders More

They were very friendly and patient with my lack of knowledge. I never felt stupid and they even gave me options of what kind of tires to put on and explained the difference in a way that made sense. knowledge. I never felt stupid and they even gave me options of what kind of tires to put on and explained the difference in a way that made sense. They were also very good about answering all of my questions as I came up with them - even as I was about to pull off the lot! They were wonderful! More

I came in a couple of months ago (during a really cold winter) to see about a possible recall on a leaky fuel rail. Rick stated that it didn't cover the state of Texas. He said he'd see what he could do t winter) to see about a possible recall on a leaky fuel rail. Rick stated that it didn't cover the state of Texas. He said he'd see what he could do to get my car covered. Less than a week later, I received a call Subaru was expanding the recall to cover all states. The guys were incredibly fast getting me squared away. At the time, I spoke with Rick about some scheduled maintenance that needed to be performed. Fast forward to this week. I brought in my 2004 WRX for a timing belt, an AC recharge, and to have a couple of other things looked at. The price was more than fair, and my car was ready the same day I dropped it off. Top notch group of folks, I highly recommend their service department. More