Hiley Subaru of Fort Worth - Service Center

Horrible Service Department I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is d I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is dried bird poop on the hood, dust on the windshield, and grease all over the rims. No communication. Constantly having to call for updates, and never getting the requested call back. Horrible. Absolutely do not go here. More

I now drive 35 miles to another dealer for service Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is dif Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is difficult to schedule, and the advisers have tried to sell me 'service' I didn't need more than once. Both understaffed and understocked with cars, Hiley Subaru screams 'go somewhere else' to its customers. Happily, I brought my car Subaru to Five Star in Grapevine, and if I buy another Subaru, it'll be from them. For now, I'll drive the extra 35 miles up here for service instead of driving to Hiley, which is five minutes from my house. More

Used car warranty bait and switch Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I hav Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I have had other problems with them too. This was the final straw Seevice check out girl Courtney qouted 1900 on the phone. 2300 due was the amount when i went to pick up. I will never try to use this dealer for any subaru repairs or purchases More

Service department I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it towed back and now I’m told it will be several more thousand dollars to repair my car. They are unwilling and refuse to refund our money even though they never fixed our car. UPDATE * After talking with Jerry I was issued a full refund on the cost of repairs. Jerry was a great help; he was honest and understanding of my situation. If I could rate the service and experience on his help this would be a 5 star review. More

BB Bellharrat was very helpful . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. More

Great experience Dave is an excellent service manager and always ensures the job is done right. Prices are comparable to other well trusted local shops and I know I am Dave is an excellent service manager and always ensures the job is done right. Prices are comparable to other well trusted local shops and I know I am having someone who knows the intricacies of the subaru engine do the work. Most dealerships are stealerships but this one is not. No pushy overpriced services and they are friendly to do it yourselfers. The parts guy Tommy is top notch as well. He's always friendly and willing to help with odds and ends. I bought my car here and will continue to have it serviced here. More

Do not recommend service center Took in a 2015 Crosstrek for its first oil change. After they returned it to me I popped the hood to discover excess oil around the filter and the cap Took in a 2015 Crosstrek for its first oil change. After they returned it to me I popped the hood to discover excess oil around the filter and the caps left OFF the radiator overflow and windshield washer reservoirs. Neither were topped off by the way. For the icing on the cake they left a nice greasy handprint on the headliner from when they placed the service sticker on the windshield with incorrect mileage for my next oil change. More

I went in on a saturday to get my oil changed on my subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy wit subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy with the car but Hiley Subaru not so much. Having been to other subaru dealerships in the DFW area I can honestly say that this one cares the least about customers. It may be a customer volume issue. I don't know. Their Service Center office is a cluttered mess and I have never been greeted. This is not what I would expect out of a subaru dealership. So today I go in for an oil change. Once again not greeted. I found the "service advisor" tucked away in the back office. It didn't take long for the oil change which was good. I paid and walked to my car. It was parked outside on the ramp to the surface bay entrance. I was told that my keys were in it. OK. I walk up to the car and the window is rolled down. IT WAS RAINING OUTSIDE. They didn't receive the car with the windo rolled down so why did they return it with it rolled down when it was raining outside. Also, my keys were not in the car like they said. Once they found my keys I started it and put the car in Reverse. I heard a loud "clunk". This happens when the E-brake is not engaged and the car is parked on incline where there is extra stress on the CVT transmission. I proceded to explain to them what they had done and the tech(David) and Lindi just stand there with blank looks on their face. They proceeded to tell me that they never apply the parking brake because it is an automatic transmission. I asked if they have ever driven the car before and they said yes. The lack of care taken by this service department is appalling. I have very little confidence that the people working there(service AND sales) know anything about subaru vehicles. These are fundamental elements of the car. Electronic park and CVT. I asked to talk to the service manager and he was not working today. In my mind a trained subaru technician should know more about the care that should be taken with the car than I do. I would expect this from a Jiffy Lube but not a subaru service center. More

I came in for an annoying airbag light that would turn on & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the repair to get the light to turn off without guarantee. I opted to let the light do it's own thing and not spend the money chasing something that may not be fixed. I appreciate the fact that they didn't take advantage of me & were honest! They have Renee my respect and will be my dealership/service Dept from now on! Thank you. More

Got there early morning and was greeted before 7:00 AM. Shuttle car took me to work and came back to get me about 4 hours later. Shuttle car took me to work and came back to get me about 4 hours later. More