Hiley Subaru of Fort Worth - Service Center

I was extremely pleased with the service I received from Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. More

Lauren Miller is AMAZING!! BEST service experience I've ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! More

Hiley has been nothing but a disappointment. They might be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure and check the entrance bay where vehicles are checked in. After one and a half hours, that is the allotted time for service for most cars, You will find your ride there, parked and running. They are lapse on telling customers it is ready, they just let it run. I won’t go into the long stories of getting the run around by “no action” Jerry, the manager. And Chris, the “service manager” won’t even return your phone calls. He just strolls around the showroom doing nothing whatsoever, getting paid for that. I will never, ever, set foot in Hiley’s Screw-ba-You again. I’m not the only unsatisfied customer, look at the reviews. You have been informed and you have been warned. More

Had questions about Subaru, talked with Bryan Pohlmeier and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. More

I just purchased my fifth Subaru. The last three have been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t k been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t know the answer, he doesn’t stop until he finds it. The service department is great! Lauren and Taylor have gone above and beyond to make sure all of my needs are met. More

Bad time management If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have take If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have taken 30 minutes it took over and hour ... and they quoted one price then it come out higher ...they did lower the price but that's not what I'm really mad about... my time is valuable and these people wasted my time!! this literally should have taken 30 minutes ...unacceptable More

Horrible Service Department I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is d I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is dried bird poop on the hood, dust on the windshield, and grease all over the rims. No communication. Constantly having to call for updates, and never getting the requested call back. Horrible. Absolutely do not go here. More

I now drive 35 miles to another dealer for service Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is dif Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is difficult to schedule, and the advisers have tried to sell me 'service' I didn't need more than once. Both understaffed and understocked with cars, Hiley Subaru screams 'go somewhere else' to its customers. Happily, I brought my car Subaru to Five Star in Grapevine, and if I buy another Subaru, it'll be from them. For now, I'll drive the extra 35 miles up here for service instead of driving to Hiley, which is five minutes from my house. More