Hiley Subaru of Fort Worth - Service Center

I was disappointed to learn that your service department will not sell and install a regular battery for my 2021 Subaru Ascent. I was told that they could, however, sell me a $435 battery which is bigger fo will not sell and install a regular battery for my 2021 Subaru Ascent. I was told that they could, however, sell me a $435 battery which is bigger for the start/stop feature. When I explained that my vehicle does not have this feature, they told me they could not sell me a regular battery even though my current battery tested bad on the inspection. I hope this 78 year-old widow does not get stranded on the road with a dead battery. I am not happy. More

It is always a pleasure working with the staff at Hiley Subaru. Scheduling the maintenance for my 2021 Subaru Forester is very easy and the work is done as promised. The staff at Hiley Subaru are profess Subaru. Scheduling the maintenance for my 2021 Subaru Forester is very easy and the work is done as promised. The staff at Hiley Subaru are professional and knowledgeable about the vehicles. More

**Google Review for Hiley Subaru of Ft. Worth** ⭐⭐⭐⭐⭐ I can't say enough good things about my experience with Hiley Subaru of Fort Worth, even though I’m based in Florida and didn’t p Worth** ⭐⭐⭐⭐⭐ I can't say enough good things about my experience with Hiley Subaru of Fort Worth, even though I’m based in Florida and didn’t purchase my Ascent there. I had a brake issue with my Subaru and called Brian Ridings, the Service Manager, during Thanksgiving to see if he could help. Both Brian and Service Advisor Whitney Gifford went above and beyond to assist me. From the very start, they took the time to listen to my concerns and made me feel like a valued Subaru owner. The level of customer service I received exceeded my expectations. They kept me updated on the progress of the repair, including sending a video walk-around of my car with an explanation of the repairs. The work was completed quickly and efficiently, which I really appreciated. The dealership itself is brand new, and the atmosphere is incredibly relaxing, with spaces to unwind or even get some work done while waiting. It’s clear they value their customers' time and comfort. I highly recommend Whitney Gifford to anyone seeking a top-notch service experience. If you're in the area or even remotely close, this team will take great care of you. Thank you, Brian and Whitney, for making my experience so seamless and stress-free! More

I wrote a very long review a few weeks ago the day after I received the request. Everything was great. Thanks. I received the request. Everything was great. Thanks. More

While waiting for my car to be serviced, I realized how I was constantly appraised of what was happening to my car and suggestions for other upkeep. This was possibly the best customer service experience I'v was constantly appraised of what was happening to my car and suggestions for other upkeep. This was possibly the best customer service experience I've ever had! Thank you Hiley Subaru! More

Very attentive, knowledgeable, informative, and polite. Love the mechanic video to show abd explain everything. Love the mechanic video to show abd explain everything. More

This was the best customer service we have ever experienced. Everyone was courteous and helpful. Looking forward to our next visit! experienced. Everyone was courteous and helpful. Looking forward to our next visit! More

Hiley was 100 times better than when I purchased my last car at Bruce Lowery, Subaru is all I will ever own again. car at Bruce Lowery, Subaru is all I will ever own again. More

AMAZINGLY AWESOME Customer service, even after the sale! !! I will ALWAYS buy Subaru! Toni M. !! I will ALWAYS buy Subaru! Toni M. More

Jeremiah is a fantastic advisor! Hiley is constantly making improvements to the customer journey. We do not take our Subarus anywhere else for service! Hiley is constantly making improvements to the customer journey. We do not take our Subarus anywhere else for service! More