Hiley Subaru of Fort Worth

Speaking strictly on the sales/dealer experience, ours at Hiley Subaru was one of the better car buying experiences we've had. We went in for an initial test drive in the 2011 Outback and let our salesman P Hiley Subaru was one of the better car buying experiences we've had. We went in for an initial test drive in the 2011 Outback and let our salesman Paul know that we were still in the early stages of the buying process. Paul didn't try to pressure us into buying anything and gave us enough info to help make our eventual decision. The dealership had very limited inventory (due to the tsunami in Japan they said), so we test drove one of the few Outbacks they had. Early the next week, Paul called to let us know a few more Outbacks came in and they had an offer of $500 below invoice. We decided to go back and test drive one of the new ones. Again, Paul didn't try to pressure us or try to sell us anything we didn't want. We liked one of the two new Outbacks they had and we decided to take it. They worked with us on our trade in and we came to a mutual agreement on the price and we drove away in our new Outback shortly thereafter. We never felt like our arms were being twisted and both me and my wife felt comfortable the whole time. I would recommend this dealership (hopefully they can get their inventory levels up soon). More

Got there early morning and was greeted before 7:00 AM. Shuttle car took me to work and came back to get me about 4 hours later. Shuttle car took me to work and came back to get me about 4 hours later. More

My wife and I scheduled an appointment for the recall on the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. Megan showed us to the waiting area and offered us drinks while we waited. The dealership is clean and it was obvious that there was a sense of pride in their environment. Everyone we met was cordial including a brief conversation with Jackson Douglas concerning some used trucks on your lot. All in all it was a great experience and we will return again for other service and vehicle repair related issues, as well as, used truck shopping when we're ready. Thank you for a very refreshing experience...not your typical dealership approach. Rey & Sheila Gonzales 817-293-3217 More

Both salesmen were very helpful, friendly, and honest. This was my first car buying experience and I was very scared of being cheated or lied to. At this dealer, I was pleasantly surprised and extremely h This was my first car buying experience and I was very scared of being cheated or lied to. At this dealer, I was pleasantly surprised and extremely happy with my new car! Thank you! More

Needed oil change and inspection sticker. Had a coupon from the dealership for a discount on the oil change. Got an appointment easily, no wait when I got there, work done fast. Got oil change plus engi from the dealership for a discount on the oil change. Got an appointment easily, no wait when I got there, work done fast. Got oil change plus engine check at no charge, and got my inspection sticker too, and the car was cleaned inside and out. Better, cheaper, faster and more professional service than from a quick-change oil place. This dealership is great. The employees remember me and it's painless to get serviced at this dealership. Highly recommend Hiley! More

I was very pleased with my recent experience w/Hiley Subaru. My service work (60,000mi) was done on time, the price was what I expected, and has completely met my expectations for quality. This is my Subaru. My service work (60,000mi) was done on time, the price was what I expected, and has completely met my expectations for quality. This is my 3rd Subaru ('92,'97,'02), and I'll probably never drive anything else.I consider Subaru one of the best engineered, highest quality cars on the market today. I expect the dealership where I have it serviced to be the same caliber quality. Sadly, my last couple of dealership visits before coming to Hiley did not meet these expectations. I'm VERY glad that we now have a Subaru on the West Side of Fort Worth (it's about time!), who is dedicated to quality customer service, and to caring for our beloved Subarus with expert service. Thank you Hiley, Mark L. Sanders More

They were very friendly and patient with my lack of knowledge. I never felt stupid and they even gave me options of what kind of tires to put on and explained the difference in a way that made sense. knowledge. I never felt stupid and they even gave me options of what kind of tires to put on and explained the difference in a way that made sense. They were also very good about answering all of my questions as I came up with them - even as I was about to pull off the lot! They were wonderful! More

Great service for first time customer. Did what I asked for, showed me prices on recommended work and allow me to choose what I wanted done. Will bring the car back next time service is needed. Also will g for, showed me prices on recommended work and allow me to choose what I wanted done. Will bring the car back next time service is needed. Also will give them first shot at replacement when we are ready for a new one. More

I have been researching a new vehicle for the past year. I have been researching a new vehicle for the past year. Been reading Consumer Reports ,Consumer Digest and talking with people about there vehicle. I have been researching a new vehicle for the past year. Been reading Consumer Reports ,Consumer Digest and talking with people about there vehicle. I had narrowed it down to 4 vehicles. The chevy equinox ,Honda CRV, Toyota Rave, Subaru Outback. I went to a lot of Dealerships and drove a lot of cars. The Subaru was the best vehicle for the money. I really enjoy driving it. The first week i had it i took it on a 3000 mile road trip,it was great. I really had a great experience at Hiley Dealership. I started the process on the Internet and not once did they try and pressure me . I told them what i wanted ,they gave me a great price on my Truck ,there was no back and forth back and forth. They actually had to find my car(the one with the options that i wanted). I feel i was dealt with Honesty and no game playing. John Cantu and, Paul Ackel have been extremely helpful setting everything up and making sure i had enjoyable experience. I will recommend your dealership to my friends And family. Janet White More

I came in a couple of months ago (during a really cold winter) to see about a possible recall on a leaky fuel rail. Rick stated that it didn't cover the state of Texas. He said he'd see what he could do t winter) to see about a possible recall on a leaky fuel rail. Rick stated that it didn't cover the state of Texas. He said he'd see what he could do to get my car covered. Less than a week later, I received a call Subaru was expanding the recall to cover all states. The guys were incredibly fast getting me squared away. At the time, I spoke with Rick about some scheduled maintenance that needed to be performed. Fast forward to this week. I brought in my 2004 WRX for a timing belt, an AC recharge, and to have a couple of other things looked at. The price was more than fair, and my car was ready the same day I dropped it off. Top notch group of folks, I highly recommend their service department. More