Hiley Subaru of Fort Worth

This was very nearly the best auto purchase I have ever made, very close. Trey Moss was an excellent sales rep. He worked for my business and I greatly appreciated his efforts. I purchased a 2012 GMC Sierr made, very close. Trey Moss was an excellent sales rep. He worked for my business and I greatly appreciated his efforts. I purchased a 2012 GMC Sierra 1500 that I found via Cars.com. I live almost 200 miles from the dealership and wanted the deal taken care of before I made the drive up to take delivery of the vehicle. Trey answered all of my questions, test drove the truck for me, sent me pictures and worked with me to get my financing in order. Great job! I told Trey we would be traveling with my 2 year old son and didn't want to be sitting at Hiley Subaru for 4 hours with a baby and then have to drive 3 hours home. We got to Fort Worth at about 2 pm saw the vehicle and test drove it. It was exactly as Trey had described it. He then introduced us to Marc in finance, we were in and out of finance in 10 minutes! The truck went back into make ready and we were told we would be on our way home in 15-20 minutes. It is now 2:45 pm, amazing! Well, 2 hours later, still no truck. I was told make ready hadn't even started on it I spoke with the Customer Service manager Mr. Droke, who immediately tried to help. He had the porters stop what they were doing and brought the truck up for us to be on our way, some what clean? As we were leaving Mr. Olson the make ready manager came out to apologize and correct the situation, by now it was almost 6pm and I had a very upset wife and 2 yr old. So close to a perfect car buying experience, could have been in and out in under an hour if not for make ready. This why I rated it "OK". Trey was awesome to work with though. Great job Trey! More

We were looking to replace 2 vehicles for our business. We had previously visited other dealerships prior to coming to Hiley Suburu. At the other dealerships you felt almost accosted before you even got o We had previously visited other dealerships prior to coming to Hiley Suburu. At the other dealerships you felt almost accosted before you even got out of the car by the salesman hovering waiting for your vehicle to stop! At Hiley, we had the opportunity to park, get out and look around a bit before we went inside where we were warmly greeted and welcomed to Hiley. We felt very comfortable there and had a wonderful buying experience! We ended up very satisfied with the 2 vehicles we got that day! Happy salesman, happy customer! More

Overall buying experience was very positive. Manager Mr. Overall buying experience was very positive. Manager Mr. Gary Ogden was very honest and was not just trying to push the deal. He even went an extra Overall buying experience was very positive. Manager Mr. Gary Ogden was very honest and was not just trying to push the deal. He even went an extra mile to help us get the car we wnated. He even contacted the previous owner of the car to get us the second key. A very positive experience. I recommend this dealership. More

I went in on a saturday to get my oil changed on my subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy wit subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy with the car but Hiley Subaru not so much. Having been to other subaru dealerships in the DFW area I can honestly say that this one cares the least about customers. It may be a customer volume issue. I don't know. Their Service Center office is a cluttered mess and I have never been greeted. This is not what I would expect out of a subaru dealership. So today I go in for an oil change. Once again not greeted. I found the "service advisor" tucked away in the back office. It didn't take long for the oil change which was good. I paid and walked to my car. It was parked outside on the ramp to the surface bay entrance. I was told that my keys were in it. OK. I walk up to the car and the window is rolled down. IT WAS RAINING OUTSIDE. They didn't receive the car with the windo rolled down so why did they return it with it rolled down when it was raining outside. Also, my keys were not in the car like they said. Once they found my keys I started it and put the car in Reverse. I heard a loud "clunk". This happens when the E-brake is not engaged and the car is parked on incline where there is extra stress on the CVT transmission. I proceded to explain to them what they had done and the tech(David) and Lindi just stand there with blank looks on their face. They proceeded to tell me that they never apply the parking brake because it is an automatic transmission. I asked if they have ever driven the car before and they said yes. The lack of care taken by this service department is appalling. I have very little confidence that the people working there(service AND sales) know anything about subaru vehicles. These are fundamental elements of the car. Electronic park and CVT. I asked to talk to the service manager and he was not working today. In my mind a trained subaru technician should know more about the care that should be taken with the car than I do. I would expect this from a Jiffy Lube but not a subaru service center. More

I came in for an annoying airbag light that would turn on & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the repair to get the light to turn off without guarantee. I opted to let the light do it's own thing and not spend the money chasing something that may not be fixed. I appreciate the fact that they didn't take advantage of me & were honest! They have Renee my respect and will be my dealership/service Dept from now on! Thank you. More

Jeff was very professional. He was not pushy or aggressive like most salesman. He was able to answer all our questions and made the experience worth the drive from Oklahoma. aggressive like most salesman. He was able to answer all our questions and made the experience worth the drive from Oklahoma. More

Kudos to Trey...sweet customer service bro! Treated so Kudos to Trey...sweet customer service bro! Treated so well that I am going to hook up the subaru gang with the best bbq in texas...bon appetit! Kudos to Trey...sweet customer service bro! Treated so well that I am going to hook up the subaru gang with the best bbq in texas...bon appetit! More

I think that this dealership is still suffering "growing pain", which I can understand due to it's newness. I have had a good experience because Paul has repeatedly taken the time and interest to "growing pain", which I can understand due to it's newness. I have had a good experience because Paul has repeatedly taken the time and interest to answer my questions and my concerns. I'm not sure that my experience would have been so positive had it not been for him. I recently took my car in for it's first oil change, and never talked to any of the service people-just the cashier. I'm hoping that, as the dealership progresses, these instances will be less frequent. More

We had some questions and concerns over the difference in figures from the sales office to the finance office. however, working with Trey Tristan, Jon Clark and Trey McGee our questions were cleared up and figures from the sales office to the finance office. however, working with Trey Tristan, Jon Clark and Trey McGee our questions were cleared up and our conerns were resolved so that we left hiley Subaru as very happy and 100% satisfied customers. I feel taht the goal of these three men is to have 100% satisfied customers and they accomplished that in me. More

In the beginning I explained that my situation was different and a little difficult but I explained to Jeff exactly how I needed to make a deal. He was very nice, we spent time driving cars, but ALO different and a little difficult but I explained to Jeff exactly how I needed to make a deal. He was very nice, we spent time driving cars, but ALOT more time sitting and waiting for the finance manager to send us a purchase price. The finance manager was very rude and unfriendly, he didnt even act like he saw us much less cared about us and a very importatnt decision of purchasing a car. When an offer finally came across the table I felt very pressured to buy, and Jeff made a statement that he had spent alot of time with us, and he usually did a car deal within 2 hours. made us feel guilty for spending time looking for the right car. We did not sign at the time but took the vehicle home for the weekend. After refiguring the deal, we realized there had been $387.00 hidden in the deal in their favor. I questioned Jeff about it, he said it was charges that all dealerships charged, but never gave a direct answer. I told him I would like to see if there was another vehicle that would work in my situation. When we showed up at the dealership, Jeff walked up handed us the keys to our trade in and was not nice at all. In my opinion, a sales associate should build relationships and plant seeds. We might not couldve come up with a deal, but I would have definately recommended this dealership and Jeff to other people. Not now, I will highly encourage people to go to another dealership to keep from being disrespected and pressured into a sale, along with hidden money that wasnt showing on the purchase agreement. My situation was a difficult deal to make for the dealership, but being treated bad because we didnt want the deal that was offered was not a good way to walk out of Hiley Subaru GMC on 820 in Fort Worth Texas. More