Hiley Mazda of Hurst - Service Center

Don’t know how they are but last time I took my brand new car to show to them that it had problems but they did not have time for me car to show to them that it had problems but they did not have time for me More

I was interested in purchasing a vehicle and called over the phone i was referred to a sales manager named Jeremy i asked questions and understand i must go in to get all info. Now when i did ask a few thin the phone i was referred to a sales manager named Jeremy i asked questions and understand i must go in to get all info. Now when i did ask a few things he tone was rude and condescending. When my wife spoke to him as well he was the same and made it seem like our business was not really needed. He told her if you would like to buy here fine if not its fine as well. Still debating if i should purchase since if they treat you like this before a purchase how will they treat you after.. More

Mark and Gabe are excellent! Best service experience I’ve ever had! Mark and Gabe made the whole process easy, gave me a fair price, and treated me with outstanding customer serv Best service experience I’ve ever had! Mark and Gabe made the whole process easy, gave me a fair price, and treated me with outstanding customer service. I bought my Silverado from this dealership and they have always treated me well. Will continue to recommend them to friends and family. Thank you guys! More

Outstanding Service Department! With no appointment, I brought my recently purchased (used) '06 Tribute in for service on a Saturday morning. Having little service history available With no appointment, I brought my recently purchased (used) '06 Tribute in for service on a Saturday morning. Having little service history available, I wanted to have the transmission fluid replaced and have the mechanic check all-around & recommend other-needed services (pro-active preventive maintenance for an older high mileage used vehicle). My Service Advisor (Gabriel Rodriguez) recommended their 99-point full-circle inspection (great value!), after the inspection was completed, I received both text & email reports on my phone, showing all recommended PM maintenance items with prices! I was able to select (pick & choose) only the items I wanted performed during the visit, with the updated total cost at the end (makes it so easy!). Very roomy and comfortable customer waiting area (nice coffee machine), and my Service Advisor provided frequent progress updates. I selected to have multiple maintenance items performed (Rudy was my Mechanic that day - Excellent Work!). The Parts Dept was very helpful (along with service) in cutting & programming a new key for my vehicle. I can't say enough good things about my experience with Hiley Mazda or Hurst/Service Dept! I now have a verifiable maintenance history for my vehicle, which is always beneficial for warranty & future resale value on any vehicle - from a dealer who will stand behind their work and values their customers! 5-Stars all the way!!!! Excellent!!!! More

Poor service dept Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estima Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estimated completion time. They should tell tell customers an estimated wait time. If we knew it was so long we would have dropped the car off and picked up later. Also this is the first oil change after we purchased the new car at Hiley. The dealership asked us to bring the car in to try their service dept. very disappointed. I do not plan on bringing any further business to Hiley. More

Over Charge for Parts in Service Center Went in for an oil change. Had a break light bulb and blinker light bulb out. They wanted to charge me over $70.00 to change the bulbs. I said no than Went in for an oil change. Had a break light bulb and blinker light bulb out. They wanted to charge me over $70.00 to change the bulbs. I said no thanks, I'll just purchase the bulbs and do it myself since it's an easy task. So they charged me $15.60 for one bulb and $13.60 for the other. Way Over Priced for bulbs!!! So I called another Mazda Dealers Parts Dept. and they only charge $5 and $2 for the bulbs. I won't return to a service center that take advantage of their customers! Especially ones who've purchased new cars from them! More

I like Mazda cars and how they drive so when I was on the market for a used car, my choice was clear. I went to a different dealership and the process of buying this car was awful but it seems to be a great market for a used car, my choice was clear. I went to a different dealership and the process of buying this car was awful but it seems to be a great deal so I purchase the vehicle. Well, not even one moth went by that I have to take it in for work. The personnel at Hiley Mazda were quick and pleasant to talk to. They explain every procedure in detail and maintain communication with me at all time. Then another month went by and I have to bring the car back for a different reason, they work on my car, help me rent a car while they fixed mine and let me know when it was going to be ready. The service has been superb even that I didn’t bought my car there. Now I know where to go to get my next car. Thank you Hiley Mazda for making a different in a market full of horrible stories, you are making a difference! More